Diverse capabilities, but desire for increased user friendliness
July 03, 2024

Diverse capabilities, but desire for increased user friendliness

Kennedy Humphrey MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Acrobat Sign

We use Adobe Sign to get legal signatures on various documents. In HR, I use it to gain signatures on Offer Letters, Promotion Agreements, Disciplinary Documents, and anything that requires proof of review (Ex: Employee Handbook, Dress Code Doc). I will also use it sometimes when I am filling out a form that requires input from other employees.

Pros

  • The template feature is highly convenient, I can save frequently used forms to have them ready for sending quickly and easily
  • The bulk send feature is a huge time-saver. If I have one single document that will need a signature from every employee, I can send it to each person privately, all at the same time.
  • Once I send out a document for signature, I can monitor the progress and even see if the document has been viewed yet.

Cons

  • Sometimes Adobe Sign recognizes where the signature lines and other fields should be placed and it positions the fields accordingly. Sometimes it can't properly interpret the document and I have to manually line up the fields that will be filled in by the receivers
  • I have a lot of trouble when I add text boxes to documents. I can no longer create a text box that allows for multiple lines of text. This makes it difficult when the receivers of the document need to input in-depth feedback or explanations
  • I wish there were a tool to help aid in resizing the field boxes. Sometimes I make a certain size and want to duplicate the field box, but I can only copy and paste if the signer for that box is the same.
  • Integration with Other Systems
Our company already had a need for an application that could edit documents. Additionally, our Marketing Team was already using a couple Adobe products. Thus we decided to purchase Adobe Acrobat Reader and then select a package that included the signing tool. Also, we were able to merge all of our company accounts so the Marketing Team could continue to use their tools. We like the diversity of platforms that the Adobe Suite provides.
  • Adobe Acrobat Sign has saved us a lot of time due to the bulk send feature.
  • Adobe Acrobat Sign has helped us to become more consistent due to the Template feature
  • Adobe Acrobat Sign is slightly more expensive than our last E-Sign application so our leadership does notice the increase in cost
I enjoy all the diverse features that Adobe Acrobat sign has to offer. I can add all different types of fields to documents and greatly customize the document itself and how I send it. However, I think the platform could be more user friendly. I have trouble placing the fields at times and the boxes do not want to line up. I also cannot always change my default settings when it comes to field customization.
DocuSign is a little more user-friendly and more updated that Adobe Acrobat Sign. Ultimately, we made the switch to Adobe due to their product offerings. By choosing Adobe, we can utilize other platforms within the suite that allow us to further edit documents. Which provides capabilities beyond what DocuSign offers.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

Acrobat Sign isn't quite as user friendly as other E-Sign platforms I have used. However, it offers a wide range of features that provide convenience and efficiency. For example, I can have multiple people receive the same document separately, or I can have multiple people receive and review the exact same document. I also like that I can choose to set a signing order or not, this is important for when I send Offer Letters and other things that require order of approvals.

Using Adobe Acrobat Sign

10 - Finance, HR, Purchasing/Procurement, Customer Care, Customer Service, Operations
  • Obtaining Signatures from business partners regarding credit terms
  • Obtaining Signatures from employees regarding employment terms
  • Gaining and maintaining proof that employees have acknowledged and/or agreed to various documents and policies
  • I attended an Adobe webinar and learned how to use templates. Now I unexpectedly utilize this feature for company-wide documents
  • I utilize the home platform when I can view the progress of pending signatures and check if the emails have been opened
  • I often utilize the mass send feature. This is one I have never used
  • I would like our organization to start using the Forms feature for common forms that employees or customers need to fill out.
Currently Adobe Acrobat sign is meeting all of the needs we had when we were in search of a product like this. Additionally, we are now utilizing several other applications within the Adobe Suite and have created a company profile where we can monitor all employee access in one place.

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