Acuity helps us stay in control of our schedules.
June 20, 2018

Acuity helps us stay in control of our schedules.

Andrea Cross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acuity Scheduling

We use Acuity in our Sales and Customer Support departments. We really like that customers can schedule their own demos and training sessions but are limited to the schedule and number of sessions per day we set. We're able to have profiles for each team member and set up multiple product lines for customers to choose from. It's very easy for us to edit our availability and to make manual appointments if necessary. There are lots of settings to choose from to customize it. For example, we might have multiple slots open per day, but we can have it set to only allow one appointment so the other slots disappear when someone books one. We also have it set to not show slots for the next day so we always have at least 24 hours notice before something is booked. Those kinds of tools help us offer tools to the customers without feeling at the mercy of high demand for any particular day/time. I also really like the confirmation emails that go out to the team member and the customer after making an appointment. From the email, the customer is able to reply to us, reschedule or cancel if necessary. It also integrates with iCal.

Pros

  • Makes scheduling easy for customers with multiple options for times/products/team member.
  • Is very customizable for our team. The settings give us a lot of control.
  • Integrates with our calendar and keeps good records of who has booked appointments.

Cons

  • More integrations would be nice (particularly Slack and Groove).
  • It would be nice for clients to have the ability to request a custom time slot from the scheduling page. If a customer can't do one of the regularly scheduled slots, they currently have to communicate with us outside of Acuity about a date/time and then we have to go into Acuity to set a custom appointment.
  • Acuity has helped us control our schedule better.
  • It makes it easy for us to see stats and plan for the future.
  • It helps keep us organized as a team.
This is the first software of its type that I have used at work.
Works well for managing multiple appointment types for multiple team members. I'm not sure it would work well for open calendars (where clients pick their own times), but maybe it's a setting I'm not aware of.

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