Name: Zoho Wiki
Rating: 8 (8 reviews)
Author: Zoho

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Onboarding

Employee Performance Management

HR Management

Payroll

Professional Employer Organizations (PEO)

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

App Development

Application Server

Change and Configuration Management

Cloud Storage

Cybersecurity Consulting

Data Quality

Endpoint Encryption

Fraud Detection

IT Service Management (ITSM)

In-Memory Databases

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Metadata Management

Network Performance Monitoring

Network Virtualization

Password Management System

Remote Monitoring and Management

Session Border Controllers

Software Defined Networking (SDN)

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

VoIP Monitoring

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Email Marketing

Graphics

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Auto Repair

Car Rental

Equation Editors

Home Health Care

Insurance Agency Management

Legal Research

Library Management

Practice Management

Trucking Software

Vertical-Specific

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Zoho Wiki is presented by the vendor as an easy to use knowledge management tool, caters to the particular needs of teams within the organization. With it users can effectively create and share knowledge.

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Free

Professional

Standard

Express

Self-Serve Customer Service Solution

Zoho Wiki

Knowledge Management

Likelihood to Recommend

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India and the US HQ is in Austin, Texas.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Attach files

White labeling

Data centers

Better search

Templates to start

Setup process

Not very user

User friendly

Business plan

Live chat

Chat option

Live chat option

Access control

Create multiple

Information sharing

Multiple pages

Team collaboration

Easily scalable

Chat feature

Home

Knowledge Management Systems

Zoho Wiki has helped us grow our business by providing a platform for sharing knowledge, of our prospective customers and industries, within our organization as well as our sales partners and investors. We also use it for sharing documents and files related to our sales and marketing campaigns so that everyone connected to our organization has easy access to all the information they need without searching for it in their emails of hard drive.

You can create multiple pages to develop content
Easily scalable and enough storage for your content
Live chat option so that anyone accessing wiki page can communicate with others for help

The setup process is not very user friendly, hence needs improvement
Expensive if you have more than 3 users
Zoho wiki is unable to extract some important information for uploaded documents

Workspace and collaboration for all of our employees
Secure location for storing important information of our organization
Lots of different options to customize our data

Saved a lot of time for our employees as we would be using different tools in the past.
Easy access through browsers has made it easy for us to get our job done effeciently
Sales have increased through to this platform by sharing knowledge base with our sales partners

Customer Success Manager

We are an IT service company and we frequently need a knowledge transfer/sharing platform, during the initial days we used to manage it through shared docs etc. but it is always hard to find the right document at need. Hence we shifted to Zoho wiki. We are using it for mainly 2 types of sharing:1. Project experience/knowledge: This type of information is shared with selected resources only.2. Generic information: Like how to use Printer, Our internal policies, etc, which are shared with all internal resources.

Access control of information sharing
Team collaboration (I like live chat feature)
Very well way of organizing content

Even for business plan, they provide 1GB storage/ User which is very less in case if you need to attach files, this must be upgraded without increasing cost.
It is no-where mentioned that where their data centers are located, in some countries like India it is legal compliance that data should reside in country.
They don't have adequate templates to start with.

Team collaboration
Access control
ZIP backup of whole information

I feel that due to ZOHO wiki my team started documenting more and more things.
Because of knowledge available from previous projects, it definitely increased efficiency of team.
At first I felt like it is taking more time for documenting things, but after some time it started paying me back.

Google Analytics, Firebase, Google Authenticator

Co Founder  & Chief Technology Officer

A central place for all team members to access the true source of info for certain topics. All of our competitor info created by Product and Marketing is housed here for easy access. Great in the WFH environment to get all the info you need in a trusted and easy way.

Centralized Content
Categorization
Collaboration
Notifications & Updates
Integrations

More customization.
More white labeling and branding.
Better Search.

Branding Control
Practical Editor
Workspaces
Content Management

Quicker Ramp Times of Employees.
Time Savings
Improved Efficiencies

Zoho Wiki

Overview

What is Zoho Wiki?