Comprehensive Hosting for WordPress Websites.
Use Cases and Deployment Scope
As an agency, we build websites of all page counts and complexities for our customers, ranging from single-page promotion sites and complex multipage e-commerce or transactional sites. After having some site security issues with another hosting provider, we needed a secure, well-supported solution for our high-end e-commerce sites. We also did not have the resources to manage the full setup and server maintenance ourselves, as with an AWS solution. Since the sites were built in WordPress, we considered WP Engine among others. We were able to meet with them to explain what we needed, and they worked out an affordable package for our company.
Pros
- The team of account managers at WP Engine worked closely with us during the onboarding period to make sure we got everything up and running quickly and smoothly.
- The WP Engine platform not only gives the usual automated alerts for outdated plugins and general website issues, but it also has a dedicated team that will contact you if there are any server or account-related anomalies. This extra layer of protection helped us to deal with potential issues early and avoid server downtime.
- Account administration is easy to manage with WP Engine. Being able to add users and assign them different roles and access rights to certain environments was a feature we couldn't get from other providers. Having everyone with their own logins is important for accountability and security monitoring.
- WP Engine also has stable package pricing with no price hikes for us since we first signed up. Hopefully, this continues.
Cons
- We have experienced some issues with WP Engine's integrated CDN with a few websites. There were instances where the current version of the site was being pushed out to the CDN. This resulted in people seeing different versions of the site depending on where in the world they were. We ended up resolving this ourselves by turning off the CDN for that site once we figured it out. It happened with other sites later, which points to some recurring issue there.
- For the CDN issues, the WP Engine tech team kept telling us that it must be a user error because their team could see the correct version. Even though we explained that persons seeing different versions was a part of the problem, they did not go any further in trying to help us resolve it. We expected better technical troubleshooting from a hosting provider.
- The legal issues between WP Engine and WordPress also affected our websites and caused us downtime. Anyone considering using this service needs to stay up-to-date with the current court proceedings.
Likelihood to Recommend
If your business plans to stick with WordPress for the foreseeable future, then WP Engine can work for you. The platform handles WordPress website solutions of all sizes. They have pricing for individuals as well as agencies. If you're not using WordPress as your website hosting platform, then you will need to find another solution, as WP Engine is built exclusively for WordPress sites.
