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WP Engine Reviews and Ratings

Rating: 7.3 out of 10
Score
7.3 out of 10

Community insights

TrustRadius Insights for WP Engine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fast-running website and highly optimized performance: Users appreciate the fast-running website and highly optimized performance of the hosting service. Many reviewers have stated that the stability and speed of the hosting service's performance are major positives, contributing to a smooth and enjoyable user experience.

Effective staging environments and backup engine: The staging environments and backup engine provided by the hosting service are praised for their effectiveness and reliability. Several users have mentioned that they find the hosting service's easy-to-use backup and staging system superior to other solutions, allowing them to efficiently manage their websites.

First-class customer support: The support provided by the hosting service is highly regarded by users. Many reviewers have expressed satisfaction with the availability and responsiveness of the hosting service's customer support. They find it valuable to have a dedicated support team that is readily available to assist them promptly and efficiently.

Reviews

34 Reviews

Comprehensive Hosting for WordPress Websites.

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

As an agency, we build websites of all page counts and complexities for our customers, ranging from single-page promotion sites and complex multipage e-commerce or transactional sites. After having some site security issues with another hosting provider, we needed a secure, well-supported solution for our high-end e-commerce sites. We also did not have the resources to manage the full setup and server maintenance ourselves, as with an AWS solution. Since the sites were built in WordPress, we considered WP Engine among others. We were able to meet with them to explain what we needed, and they worked out an affordable package for our company.

Pros

  • The team of account managers at WP Engine worked closely with us during the onboarding period to make sure we got everything up and running quickly and smoothly.
  • The WP Engine platform not only gives the usual automated alerts for outdated plugins and general website issues, but it also has a dedicated team that will contact you if there are any server or account-related anomalies. This extra layer of protection helped us to deal with potential issues early and avoid server downtime.
  • Account administration is easy to manage with WP Engine. Being able to add users and assign them different roles and access rights to certain environments was a feature we couldn't get from other providers. Having everyone with their own logins is important for accountability and security monitoring.
  • WP Engine also has stable package pricing with no price hikes for us since we first signed up. Hopefully, this continues.

Cons

  • We have experienced some issues with WP Engine's integrated CDN with a few websites. There were instances where the current version of the site was being pushed out to the CDN. This resulted in people seeing different versions of the site depending on where in the world they were. We ended up resolving this ourselves by turning off the CDN for that site once we figured it out. It happened with other sites later, which points to some recurring issue there.
  • For the CDN issues, the WP Engine tech team kept telling us that it must be a user error because their team could see the correct version. Even though we explained that persons seeing different versions was a part of the problem, they did not go any further in trying to help us resolve it. We expected better technical troubleshooting from a hosting provider.
  • The legal issues between WP Engine and WordPress also affected our websites and caused us downtime. Anyone considering using this service needs to stay up-to-date with the current court proceedings.

Likelihood to Recommend

If your business plans to stick with WordPress for the foreseeable future, then WP Engine can work for you. The platform handles WordPress website solutions of all sizes. They have pricing for individuals as well as agencies. If you're not using WordPress as your website hosting platform, then you will need to find another solution, as WP Engine is built exclusively for WordPress sites.

Vetted Review
WP Engine
4 years of experience

Best in class Enterprise Managed WordPress Hosting.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use WP Engine as our primary host for our website and for many of our client websites as well. We are an agency partner and work closely alongside them to provide the best quality WordPress hosting with a fully managed service that provides best-in-class security and performance, along with great support.

Pros

  • Top notch support for their customers and especially their partners.
  • Listen well to feedback and constructive criticism.
  • Daily automated backups.
  • Fantastic smart plugin manager solution.
  • Enterprise-level security.

Cons

  • Cloudflare integration could expose more capabilities from Cloudflare that Enterprise customers might find useful.
  • More all included Enterprise hosting packages rather than add-on piece meal pricing.
  • Better ways for granting agencies access to client accounts for adding and removing developers.

Likelihood to Recommend

WP Engine is always our go-to platform for recommending due to their amazing support, dedication to helping their customers, and superior platform compared to its competitors. They are always innovating, always listening, and actively contributing to the larger WordPress community. They are also great at communicating in emergency/urgent situations.

The only choice for reliable and secure WordPress hosting for smb business sites

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

WP Engine is the main hosting provider we use to manage our Wordpress installs for multiple websites. We have benefited from their tailormade tools for Wordpress site management such as the seamless integration of production, staging and development site versions. This allows for our developers to work in an efficient manner without jeopardising the reliability of the website which is essential to generating business revenue.

Pros

  • Seamless transfers from dev to staging to production
  • Reliable backups and easy to use rollback options
  • User management controls with customised permissions
  • Site monitoring alerts
  • Optimised hosting specifically for wordpress sites

Cons

  • Server level customisation with limited SSH knowledge
  • Maximising site speed performance

Likelihood to Recommend

This is a perfect platform for small to medium sized businesses running a wordpress site that is critical to business success for revenue or lead generation.

It provides piece of mind and great performance so that the site consistently delivers results without risk of outages. It can be very effective for website managers with limited development or server management experience.

Vetted Review
WP Engine
5 years of experience

Cost-effective easy-to-use WordPress website hosting service

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

WP Engine is used to host our two websites (and sub-domains) across Australia and South-East Asia. Not only does WP Engine provide hosting services, but WP Engine also acts as a daily backup point, redirection and caching

Pros

  • Easy-to-use interface and navigation
  • Good access control and user management
  • Efficient and secure backup/restoration
  • Cost-effective website hosting

Cons

  • More reporting tools, including custom reports

Likelihood to Recommend

WP Engine does a good job of serving its purpose as a WordPress website host, with easy-to-use tools and navigation.

Avoid for large websites

Rating: 2 out of 10
Incentivized

Use Cases and Deployment Scope

WP Engine was used to host our WooCommerce website but costs got extremely expensive and we had no visibility because WP Engine was managed hosting.

Pros

  • Managed hosting
  • Wordpress backup reminders

Cons

  • Costs
  • Access to backend

Likelihood to Recommend

WP Engine is extremely expensive and you don’t have full access. So if you want to not deal with it fine but our developers prefer full server access.

Vetted Review
WP Engine
4 years of experience

WPEngine - A great partner for Enterprises

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

WPEngine supports the hosting of over 7,000 sites for a variety of law firms in the United States for our company. WPEngine allows us to concentrate on design and digital marketing while they handle the management of the WordPress service for us. This includes the hardware and the WordPress install itself as they handle major, minor, and security upgrades to WordPress. In addition, they have an expert technician dedicated to our enterprise account that not only assists in the debugging of core WordPress issues but has been invaluable in debugging issues in plugins we have implemented and issues in our code performance.

Pros

  • Dedicated support
  • Innovation
  • Isolated Enterprise Hardware Environments

Cons

  • Does not have a secured key solution on their server
  • Not all portal features have API's to allow for automation

Likelihood to Recommend

I am an enterprise user of WordPress and host over 7000 sites with WPEngine. Areas that I think they are well suited for include customers that need enterprise-level support and uptime and have more complex needs than a simple blog. They also manage scale well with a variety of isolated install options that you can scale up or down depending on your contract needs. They also provide premier support for enterprises and have highly knowledgable Technical Account Managers that provide a significant value add. If I were to look at where it isn't as appropriate for usage I would focus on the low-end needs and say while they do support small sites, there are options out there for cheaper hosting that lack the support a WPEngine gives you.

An essential Software for WordPress Hosting

Rating: 8 out of 10

Use Cases and Deployment Scope

We mage the right choice by choosing WP Engine to host our website and client website. It has fulfilled all our expectations. Our website was loading very late due to hosting problem but after using WP Engine, it's loading smoothly. Response from their support have always helped us to get things done in a timely and appropriate manner.

Pros

  • Reliable Website Hosting
  • Highest Uptime
  • Stable and Speed

Cons

  • Very Expensive
  • Initial website setup is complicated
  • Can't host a website which is not in WordPress

Likelihood to Recommend

Their website hosting was fast and stable with the good Uptime. You will be able to set up your project in just few minutes. WP Engine Software also helped us to increase visibility in search engines. As of now we can say that is it expensive to host a website.

Vetted Review
WP Engine
1 year of experience

Solid, Premium WordPress Hosting

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use WP Engine for our managed WordPress hosting. They help make sure that our website is running quickly and securely. They provide a full solution for WP including daily backups, site transfers, and multiple development installs. There are other nice perks like automatically updating insecure plugins and WP versions and telling you if an update or install didn't complete.

Pros

  • Security - blocking unnecessary ports and logins and updating software automatically
  • Speed/reliability - They have a CDN program that keeps everything running smoothly.
  • Support - I'm always able to get someone on chat and they're always helpful. If they can't solve it right away they create a ticket and escalate it.

Cons

  • The pricing is high. You get what you pay for, but this isn't cheap and probably isn't for average consumers or people with basic sites.
  • Sometimes you'll have a wait to get someone on support chat. It's rarely awful, but prepare to wait a bit.
  • They've rolled out a lot of add-ons and potential upcharges. We have legacy pricing, but for new folks, it might be a little more difficult to parse.

Likelihood to Recommend

I'm a big fan of WP Engine, and if you're either hosting many sites, developing for a lot of clients, or a small to medium-size business I think WP Engine is a great fit. It wouldn't well for someone who wants to run their own blog or just a single site. In those instances, I usually encourage people to use proprietary site builders like Wix or Squarespace. But if you need the flexibility and scalability of WordPress and want really solid, reliable, and responsive hosting, you can't beat WP Engine.

Vetted Review
WP Engine
10 years of experience

Excellent platform for hosting and maintaining websites

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Hosting websites + website support, backing up sites, copying between production and staging environments on a regular basis, upgrading PHP versions, and consolidating a number of websites into one host platform. We also love the ability to jump right into the WP admin view from within our hosting platform. Their "go live checklist" feature was very useful when originally building our site.

Pros

  • Copying production environments to staging sites
  • Allowing for routine data backups
  • Customer support

Cons

  • Educating users on more of their features
  • Explaining page speed relative to search engine standards

Likelihood to Recommend

Any company with a website, but especially one with multiple websites

WP Engine Has Been An Asset To Our Process

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

WP Engine is the hosting provider that we use for dozens of clients. We rarely ever experience any sort of issue with WP Engine and I have recommended to clients and other people in the industry to use WP Engine because of its great support team and ease of use. Not to mention, the most important part about WP Engine, is their up-time. No issues whatsoever.

Pros

  • Hosting
  • Up-Time
  • Support
  • User Interface

Cons

  • Email Solutions

Likelihood to Recommend

The up-time alone and pricing for the hosting packages WP Engine offers are outstanding. All of our clients that currently use WP Engine have experienced no issues that result in their website going down or breaking. WP Engine is also trusted by our clients as they know and understand their website will be accessible at all times.

Vetted Review
WP Engine
4 years of experience