Name: Wiseback
Author: Wise Information Technologies

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Mobile App Development

PHP Frameworks

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Online Notary

Workflow

Enterprise

Accounting

Accounts Payable

Online Trading

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

API Management

Cloud Migration

Cloud Storage

Configuration Management

Consulting and Advisory Services

Container Management

Custom Software Development Services

Data Center Virtualization

Data Warehouse

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed Private Cloud

Network Performance Monitoring

Sensitive Data Discovery

Technology Scouting Software

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Lead Generation

Point of Sale

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Security

Construction Workforce Management

Dental

Fleet Management

Geographic Information

ID Card

Vertical-Specific

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Easy Integration: Wiseback has been praised by multiple users for its seamless integration into mobile applications, particularly in the telecommunications industry. Reviewers have found the omni-channel structure and mobile SDK for iOS and Android to be user-friendly and easily integrated without the need for additional support.

User-Friendly Interface and Strong Analytical Capabilities: The software's interface has received positive feedback from users who appreciate its sophistication and ease of use. With an intuitive menu and a user-friendly design, reviewers find it simple, fast, clear, and flexible. Additionally, Wiseback's strong analytical capabilities have been commended, making it easy to generate reports, manage surveys, and gain valuable insights.

Flexibility in Integration with CRM Tools and Banking Systems: Financial institutions, especially in the banking sector, have highlighted the flexibility of Wiseback when integrating it with core CRM tools and banking systems. This feature allows for seamless data flow between platforms while providing efficient customer survey management.

1. Complex User Interface: Some users have found the software's user interface to be complex and not intuitive at first glance, which can make it difficult to navigate and use efficiently.

2. Lack of Transparency in Updates: Reviewers have suggested that the software would benefit from a development release roadmap, as they feel there is a lack of transparency regarding upcoming features and solutions. This information would help users better understand the future direction of the software.

3. Limited Data Export Options: Several users have expressed a desire for more comprehensive data export options, particularly in formats compatible with R and SPSS programs. The current export options may not meet their needs for in-depth analysis and further manipulation of the data outside of Wiseback.

Wiseback has gained a reputation for its seamless integration capabilities, allowing users to easily connect with other systems and platforms. This has been particularly appreciated by businesses looking to streamline their operations and optimize data management. The user-friendly management panel and personalized reporting panels have empowered customer experience experts to effectively analyze and manage data, facilitating informed decision-making. Users have also commended the drag and drop form builder, which offers flexibility in creating customized surveys and forms through its intuitive interface and custom CSS support. 

The platform's ability to quickly develop new features based on customer feedback has been highly valued by users who have been utilizing Wiseback for several years. They have found it invaluable for conducting customer satisfaction surveys promptly and efficiently, enabling them to promptly address any concerns or issues that arise. Wiseback's responsiveness, along with its capability to measure customer satisfaction and expectations accurately, has ensured that users receive fast results and actionable insights. The accessibility and support provided by the Wiseback team have been widely praised, with users finding them readily available for questions and assistance.

Wiseback is not limited to specific industries; call center managers, in particular, have found it highly useful for collecting valuable customer comments and tracking improvement trends over time. Additionally, the comprehensive set of features offered by Wiseback allows businesses to evaluate essential metrics such as NPS and CSAT at every touchpoint, helping improve overall customer experience. The platform's two-way integration through APIs simplifies connectivity with other systems, enabling users to take necessary actions based on feedback seamlessly.

Furthermore, Wiseback enhances user convenience by offering multiple channels for collecting instant feedback, including SMS, kiosk, website, mobile application, and QR code. This versatility allows businesses to gather feedback from customers across various touchpoints according to their preferences. Users appreciate the platform's intuitive nature and find it budget-friendly as well, making it accessible to businesses of all sizes without compromising on functionality or performance.

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

Reactive

Asissted

Automated

Proactive

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Basic

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Wise Information Technologies

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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