Pros and Cons of WhatsApp Business 2025

Overview

What is WhatsApp Business?

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp…

Learn from top reviewers

Review of a great app

Rating: 10 out of 10

January 7, 2025

Vetted ReviewVerified User

It is being used by our pharmacy group to make smooth communication among ourselves. Quick chatting and transfer of necessary files is really helpful. Sometimes group meeting ...

MOHAMMAD AZMAL HOSSAIN

General Manager - Sales

Pharmacy Manager

AL-MUZINY PHARMACY GROUP

3 years of experience

Best Business Platform in Hand

Rating: 10 out of 10

September 25, 2024

IncentivizedVetted ReviewVerified User

I used WhatsApp Business for connecting with clients, sending them brochures, images, videos and price quotations for respective project. As a property manager WhatsApp Busine...

Verified user

Consultant

3 years of experience

Very useful software

Rating: 8 out of 10

July 9, 2024

Vetted ReviewVerified User

We use the WhatsApp Business to manage our communications with all of our mentors and volunteers. Four separate members of staff are all able to log in to the account on their...

Verified user

Program Manager

3 years of experience

Empowering our customers

Rating: 9 out of 10

June 24, 2024

IncentivizedVetted ReviewVerified User

We use Whatsapp Business to have our customers from 8 regions and two software versions message us with support queries. These messages are directly forwarded into Intercom, o...

Verified user

Employee

1 year of experience

Value for your money

Rating: 8 out of 10

February 22, 2024

Vetted ReviewVerified User

Instead of me having to send quotations everytime to my clients, they simply view them from my catalog section and be able to make orders.

Teembo David

Professional - Professional Services

Lead Photographer

Unleashed Pictures

4 years of experience

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These are common buyer considerations generated to help you find the best products. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions.

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Pricing

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WhatsApp Business

Free

Cloud

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Details

About
Tech Details
FAQs

What is WhatsApp Business?

WhatsApp Business Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Windows Phone

Frequently Asked Questions

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

Reviewers rate Usability highest, with a score of 9.5.

The most common users of WhatsApp Business are from Small Businesses (1-50 employees).

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Reviews and Ratings

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Reviews

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Review of a great app

Rating: 10 out of 10

January 07, 2025

MA

MOHAMMAD AZMAL HOSSAIN

Pharmacy Manager

AL-MUZINY PHARMACY GROUP (Hospital & Health Care, 11-50 employees)

Vetted Review

Verified User

3 years of experience

View profile

Pros

Chatting
File transfer
Group meeting
These are the strength of the app because these guide us to find out solution of critical problem smoothly
It saves valuable time and money

Cons

Video call should be added through out the world
Provide more security
Increase confidences of users
Privacy issue should consider as a critical factor

Best Business Platform in Hand

Rating: 10 out of 10

Incentivized

September 25, 2024

Verified User

Consultant in Sales

Real Estate Company, 11-50 employees

Vetted Review

Verified User

3 years of experience

Pros

Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
We can customise messages for different clients such as for vendors, business clients.
Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
Various options to create catalogue & showcase accordingly

Cons

WhatsApp Business is a great tool but it becomes difficult when there is need for scalability
Ensuring with the strict compliances & policies of WhatsApp Business consumes time while on boarding new business.
WhatsApp Business must add more comprehensive features for reporting and analytics.