Related Quote from Gilbert Chinapen
system instead of different products makes it easy for management. Reduced the cost of implementation as we use the same product worldwide in different locations
Verint Workforce Engagement (discontinued) Pricing Overview
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What is Verint Workforce Engagement (discontinued)?
Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The…
Offerings
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- Does not haveFree/Freemium Version
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- No setup fee
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Verint Workforce Engagement (discontinued) Alternatives Pricing
The following is a quick overview of editions offered by other software in similar categories
Genesys Cloud CX
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Talkdesk
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Verint Workforce Management
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What is Verint Workforce Management?
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to…
Verint Workforce Engagement (discontinued) Pricing-Related Quotes
Related Quote from Beth Seymour
Beth Seymour
Manager, Voice Network Services
AmeriHealth Caritas (Hospital & Health Care, 1001-5000 employees)critical solution to the organization. Other departments are realizing the value and see the impact that this tool has had and want to take advantage of it
Related Quote from Andrew Makula
Can we do this Cheaper? Do we need extra features that are not available out of the box? Are there … IEX by nice has all the same features as far as WFM products go and the price is similar. However, in my opinion, Verint has the better user interface
Related Quote from Joyce Schofield
remember...you get what you pay for. You have to think of it in terms of the value in addition to the "need at hand" that this system can bring to you. … company is a smaller family owned business (about 1500 employees) so the cost of bringing in this platform and the costs…
Related Quote from Verified User
is not a big deal, but is not cost effective. Single DB to manage complete Impact 360 solution is needed to reduce cost … the objective if Verint is implemented? What features to look at? Cost comparison with other competitive products? Is there a need/scope to improve…
Related Quote from Verified User
The cost of ownership is very high. The annual maintenance agreement is astronomically expensive, as are user licenses. Simple projects require extensive … extensive pro fees, as the system is locked…