Overview
What is Veeva CRM?
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.
Veeva CRM - End User View
Veeva CRM Review
Veeva CRM for pharma companies
Veeva Medical
Reviewer Pros & Cons
Pricing
What is Veeva CRM?
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
29 people also want pricing
Alternatives Pricing
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell…
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
Product Details
- About
- Tech Details
What is Veeva CRM?
Veeva CRM Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(21)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Veeva's CRM system offers a range of features for specific businesses, making it a valuable tool for sales professionals. With the ability to access all business contacts and perform desired actions, users can efficiently reach their sales targets and improve interactions with healthcare providers. The platform's mature customer management capabilities, including the useful customer 360 view, allow for effective sales and customer relationship management. Additionally, Veeva's CRM system streamlines sales call management, providing improved efficiency and allowing users to easily track customers, schedule meetings, and monitor sales progress.
Furthermore, the software's customizable nature makes it highly adaptable to different industries. For instance, pharmaceutical companies can utilize the platform to manage quality documents for their products and simplify the approval process for medical communications. Additionally, Veeva's CRM system offers real-time insights and visibility of customer interactions, enabling users to capture and analyze pharma representatives' activities as well as record discussions with healthcare professionals. This not only helps businesses abide by healthcare regulations but also provides valuable data for sales and marketing effectiveness. Overall, Veeva's CRM system proves to be an efficient and customizable solution that addresses various needs within the life sciences industry.
Highly Customizable: Many users have praised Veeva CRM for its excellent customization options that allow them to tailor the software to meet their specific business needs. They appreciate the flexibility provided by the platform, enabling them to customize it according to their market demands. Some users also mentioned that this level of customization sets Veeva CRM apart from other CRM tools.
Seamless Data Integration: The integration of multiple data warehouses into Veeva CRM has been highly praised by reviewers, particularly in the Biotech/Pharma industry. This feature allows users to easily access and manage all their relevant data within a single platform, enhancing efficiency and productivity. Several users specifically highlighted how this integration simplifies their workflows and eliminates the need for manual data transfers between different systems.
User-Friendly Interface: Users greatly value the well-designed and intuitive interface of Veeva CRM. Its user-friendly nature makes it easy for users to navigate through different features and functionalities, ensuring a smooth user experience. Many reviewers also mentioned that the intuitive layout and organization of menus contribute to their overall satisfaction with using Veeva CRM on a daily basis.
Crashes during work: Some users have reported experiencing frequent crashes while using the software, causing them to lose valuable progress and data.
Expensive pricing model: Many reviewers have expressed concerns about the pricing model of the software, finding it to be expensive. Additionally, they have noted that there are additional fees required for each new functionality, which adds to the overall cost.
Issues with loading data and unhelpful customer support: Several users have encountered issues with loading data on the software. Furthermore, they have been disappointed with the level of customer support provided by Veeva, as it has not been helpful beyond stating the limitations of the system.
Users have recommended the following for Veeva CRM:
-
Ensure that Veeva CRM can be tailored to your specific requirements and that the features offered satisfy your business needs. It is important to align the tool with your internal processes and ensure that your field force is mature enough to use it effectively.
-
Consider the cost of Veeva CRM, as some users find it quite pricey. However, they note that despite the higher price, the software does meet their needs.
-
If you have a large database, be aware that contacting support may be an issue. Some users have experienced difficulties in getting in touch with the support team. It is recommended to evaluate the level of support provided by Veeva CRM to ensure it meets your expectations.
In addition, some users suggest considering Salesforce1 as an alternative option to Veeva CRM.
Reviews
(1-4 of 4)Veeva CRM - End User View
- Commercial Cloud
- Sunrise UI
- Multi device support from browser, iOS devices
- Closed Loop Marketing
- Inventory Monitoring
- Order Management
- Customer data management / contact management
- 100%10.0
- Workflow management
- 90%9.0
- Territory management
- 70%7.0
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Contract management
- 100%10.0
- Quote & order management
- 90%9.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 90%9.0
- Case management
- 100%10.0
- Help desk management
- 100%10.0
- Lead management
- 90%9.0
- Email marketing
- 80%8.0
- Task management
- 100%10.0
- Billing and invoicing management
- 100%10.0
- Reporting
- 90%9.0
- Forecasting
- 80%8.0
- Pipeline visualization
- 90%9.0
- Customizable reports
- 90%9.0
- Custom fields
- 80%8.0
- Custom objects
- 70%7.0
- Scripting environment
- 100%10.0
- API for custom integration
- 100%10.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 90%9.0
- Marketing automation
- 90%9.0
- Compensation management
- 90%9.0
- Mobile access
- 100%10.0
- Veeva CRM provides more precise and effective customer engagement which makes the organization/project management to well plan the interactions and deliver better customer experiences.
Veeva CRM Review
- Easily accessible with any devices such as ipads, iphones and desktop
- Data mining - system provides insightful information to users which are targeted for each customer
- Increases productivity of field staffs
- There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
- Can be expensive specially for a smaller company as it is based on SAAS platform
- Customer data management / contact management
- 80%8.0
- Workflow management
- 90%9.0
- Territory management
- 80%8.0
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 80%8.0
- Contract management
- 80%8.0
- Quote & order management
- 70%7.0
- Interaction tracking
- 70%7.0
- Channel / partner relationship management
- 80%8.0
- Case management
- 80%8.0
- Lead management
- 70%7.0
- Email marketing
- 80%8.0
- Task management
- 80%8.0
- Billing and invoicing management
- 80%8.0
- Reporting
- 90%9.0
- Forecasting
- 70%7.0
- Pipeline visualization
- 90%9.0
- Customizable reports
- 70%7.0
- Custom fields
- 80%8.0
- Custom objects
- 80%8.0
- Scripting environment
- 90%9.0
- API for custom integration
- 80%8.0
- Role-based user permissions
- 90%9.0
- Single sign-on capability
- 90%9.0
- Social data
- 80%8.0
- Social engagement
- 90%9.0
- Marketing automation
- N/AN/A
- Compensation management
- N/AN/A
- Mobile access
- 90%9.0
- The system has allowed our field staff to be more efficient
- Target marketing based on the data analytics
Veeva CRM for pharma companies
- Good iPad version of the product - easy to install, navigate and synchronise (virtually real time, unlike some other solutions out there)
- As Veeva CRM has been pretty much de facto pharmaceutical CRM, there are many 3rd party solutions that integrate well with Veeva
- It's built of Salesforce platform, which may not offer the prettiest of the UIs out there but it is pretty robust.
- The UI is a bit outdated and the system is somewhat lacking flexibility overall
- The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
- Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly
- Customer data management / contact management
- 80%8.0
- Workflow management
- 70%7.0
- Territory management
- 70%7.0
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 70%7.0
- Contract management
- 60%6.0
- Quote & order management
- 50%5.0
- Interaction tracking
- 90%9.0
- Channel / partner relationship management
- 80%8.0
- Case management
- 80%8.0
- Call center management
- 80%8.0
- Help desk management
- 80%8.0
- Lead management
- 70%7.0
- Email marketing
- 60%6.0
- Task management
- 80%8.0
- Billing and invoicing management
- 70%7.0
- Reporting
- 40%4.0
- Forecasting
- 50%5.0
- Pipeline visualization
- 60%6.0
- Customizable reports
- 60%6.0
- Custom fields
- 50%5.0
- Custom objects
- 50%5.0
- Scripting environment
- 50%5.0
- API for custom integration
- 70%7.0
- Role-based user permissions
- 90%9.0
- Single sign-on capability
- 90%9.0
- Marketing automation
- 90%9.0
- Mobile access
- 90%9.0
- Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
- Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
- Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
Veeva Medical
- iPad views are easy to navigate
- Sharing of media within platform helps keep record of what materials were used in the interactions
- Data extraction via API is easy
- Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
- Standardization of permissions and customization across teams
- Pricing
- Customer data management / contact management
- 80%8.0
- Workflow management
- 80%8.0
- Territory management
- 50%5.0
- Opportunity management
- N/AN/A
- Integration with email client (e.g., Outlook or Gmail)
- N/AN/A
- Contract management
- N/AN/A
- Quote & order management
- N/AN/A
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- N/AN/A
- Case management
- N/AN/A
- Call center management
- N/AN/A
- Help desk management
- N/AN/A
- Lead management
- N/AN/A
- Email marketing
- N/AN/A
- Task management
- N/AN/A
- Billing and invoicing management
- N/AN/A
- Reporting
- N/AN/A
- Forecasting
- N/AN/A
- Pipeline visualization
- N/AN/A
- Customizable reports
- 10%1.0
- Custom fields
- 90%9.0
- Custom objects
- 90%9.0
- Scripting environment
- N/AN/A
- API for custom integration
- 90%9.0
- Role-based user permissions
- 90%9.0
- Single sign-on capability
- 90%9.0
- Social data
- N/AN/A
- Social engagement
- N/AN/A
- Marketing automation
- N/AN/A
- Compensation management
- N/AN/A
- Mobile access
- 100%10.0
- Credible activity reports to share with other stakeholders
- Tracking strategic relationship management against goals of team
- Feedback from field easily captured to bring insights back into company