Name: Unbabel
Rating: 7 (1 reviews)
Author: Unbabel

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Chatbot

Feature Management

JavaScript Frameworks

WebOps

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Email Spam Filter

Partner Relationship Management

Supply Chain Visibility

Visual Collaboration

Enterprise

Accounting

Expense Management

Payment Hubs

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Center Outsourcing (Europe)

Database-as-a-Service (DBaaS)

Enterprise Architecture Management

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Network Performance Monitoring

Non-Relational Databases

Process Mining

Requirements Management

SOA Governance

Scale-Out Storage

Server Virtualization

Software Distribution

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Email Marketing

Event Management

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Multichannel Retail

Sales Training

Sales

Cloud Computing Security

Security

Assisted Living

Hotel Management

Jail Management

Multiple Listing Service (MLS)

Plagiarism Checker

Population Health Management

Telemedicine

Veterinary

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

TransPerfect GlobalLink

TransPerfect

Transifex

DeepL

Smartcat

Akkadu

Smartling

Localize

Lokalise

Trados Studio

RWS Group

Cloudwords

Fin by Intercom

Zendesk Suite

Salesforce Sales Cloud

Microsoft Dynamics 365

WixAnswers.com, discon

Helpshift

Freshdesk

Kustomer

### Translation Quality and Accuracy
User feedback on Unbabel's translation quality and accuracy capabilities varies, with some praising its accuracy and reliability while others point out occasional errors and room for improvement. Many users appreciate the platform's ability to provide translations in over 20 languages and the additional layer of proofreading by human agents, leading to improved quality and more natural-sounding translations. The integration with Zendesk is highlighted as seamless and efficient, allowing for accurate communication with customers in multiple languages. However, some users have noted instances of errors in translations, particularly in languages like German and Asian languages, emphasizing the importance of creating and maintaining glossaries for improved accuracy. Despite these challenges, Unbabel's translation quality and accuracy features are generally seen as beneficial for businesses looking to communicate effectively across language barriers.

### Support for Multiple Languages
User feedback on Unbabel's support for multiple languages functionality is varied. While some users praise the platform for its versatility in offering translations in various languages and the ease of managing multilingual content, others express concerns about the costliness of the service and occasional language detection inaccuracies. Despite these mixed opinions, many users appreciate the convenience of being able to provide support in multiple languages without the need for native-speaking agents, highlighting the value Unbabel brings in bridging language barriers efficiently.

### Human vs. Machine Translation
Users consistently highlight the effectiveness of Unbabel's approach to human vs. machine translation. They appreciate the blend of artificial intelligence and human input, which results in accurate and reliable translations across various languages. The combination of machine learning with human oversight ensures that translations maintain a natural and authentic tone, enhancing communication with customers in their native languages. While some users note minor room for improvement in terms of detailed quality reporting, overall, Unbabel's human vs. machine translation capabilities receive positive feedback for their ability to bridge language barriers effectively.

### Multilingual Customer Support
Users generally appreciate Unbabel's multilingual customer support capabilities. They find that the service enables them to efficiently provide support in multiple languages without the need to hire additional resources or native speakers. The ability to scale support to cover various languages has been a significant advantage for many users, allowing them to enhance their customer experience and satisfaction levels. While some users have encountered minor challenges with integration or workflow, overall, Unbabel's multilingual customer support functionality has proven to be a valuable asset in serving diverse customer bases effectively.

### Customer Experience and Satisfaction
Users consistently praise Unbabel for its exceptional customer experience and satisfaction features. They highlight the ease of use and efficiency in responding to customers in multiple languages, ultimately enhancing brand loyalty and customer satisfaction. The prompt and effective support from Unbabel's customer success team is also commended, providing users with confidence in the platform's capabilities. Additionally, the ability to communicate with international customers in their native language without the need for native language speakers is seen as a significant advantage, improving overall customer experience.

### Communication and Language Barriers
User sentiment regarding Unbabel's communication and language barrier capabilities appears to be generally positive, with many users highlighting the platform's effectiveness in bridging linguistic gaps and facilitating smooth interactions with international clients. While some reviewers have noted minor issues such as the need for improved translation accuracy and the desire for more language options, overall, Unbabel seems to be instrumental in enabling effective cross-cultural communication and understanding. The ability to communicate in multiple languages without the need for specialized language skills has been a key advantage for users, allowing them to cater to a diverse customer base and provide tailored support in various languages.

### Integration with CRM and Helpdesk Platforms
User feedback on Unbabel's integration with Zendesk and CRM systems consistently praises the platform's ability to seamlessly integrate with these helpdesk and CRM platforms. Customers appreciate the ease of use and efficiency that the integration brings to their workflows. The general sentiment is that Unbabel's integration with CRM and helpdesk platforms enhances operational efficiency and streamlines customer interactions.

### Speed and Efficiency in Translation
Users consistently highlight Unbabel's swift translation speed and efficient service, emphasizing the importance of quick responses in resolving customer queries. While some mention minor delays in translation, overall, the sentiment leans towards the platform's ability to provide fast and accurate translations, enhancing communication across diverse languages efficiently.

### Scaling and Expanding Global Operations
Users consistently praise Unbabel for its ability to scale and expand global operations effortlessly. The platform's capacity to swiftly adapt to new languages and markets without the need for extensive hiring or training has garnered positive feedback. Reviewers highlight the cost-effective nature of Unbabel's approach to scaling language support, enabling businesses to reach a broader customer base without incurring significant overheads. The flexibility and efficiency provided by Unbabel in expanding language operations have been commended by users across various industries.

### Cost Management and Resource Allocation
Users consistently highlight Unbabel's cost management and resource allocation as key strengths of the platform. They appreciate the ability to scale operations without incurring additional headcount costs, enabling efficient distribution of workload and improved service quality. The platform's cost-effective approach to supporting multiple languages and countries has been particularly lauded, with users noting the reduction in overhead and operational complexities. Despite some initial concerns about long-term sustainability, users have found Unbabel's cost optimization features to be instrumental in providing high-quality support across diverse language requirements.

Users recommend using Unbabel for translation purposes with the Zendesk suite of software. Integration is seamless and requires minimal maintenance. They also suggest improvements for the manual process of translating knowledge base articles.
Another common recommendation is that Unbabel is a good phrase translation program. Users mention that it efficiently translates phrases and works well for long messages. They advise using shorter and logically compound sentences for more effective translations.
Additionally, users recommend Unbabel for customer service and foreign language translation. They mention that it is fast and usually provides perfect translations.
Overall, users suggest considering Unbabel if you want to expand your customer base and reach out to a wider audience. They highlight Unbabel's services as quick, reliable, and providing peace of mind.

Unbabel is a multilingual translation tool that provides efficient and accurate translation services for customer service and marketing use cases. It integrates seamlessly with customer support tools, such as Zendesk, making it easy to manage from the admin side. Customers appreciate Unbabel's ability to communicate in multiple languages without language barriers, as well as its user-friendliness, versatility of language options, and quality of translations. Companies like Logitech have found success using Unbabel for multi-language support.

Important benefits users receive from using Unbabel include fast turnaround times with an extra layer of proofreading done by humans, intuitive design with easy-to-use templates, archiving capabilities, ready-made answers, and helpful customer support team. These features make communication across different languages seamless, allowing customers to provide professional responses quickly and accurately. 

Though users generally have positive experiences with Unbabel, there are some drawbacks reported by customers including errors that slow down the product, occasional translation mistakes, and difficulty logging in when there are too many chats open at once. Additionally, some customers have indicated the cost per ticket can be expensive which could lead to a higher bill than expected if not monitored properly. 

Unbabel's translation tools were built for customer support and marketing teams. Customers report positive experiences due to the speed of translation, its accuracy, intuitive design and ease-of-use when creating ready-made answers. The integration with other customer support tools, such as Zendesk, have been a great time saver for training new teams.

Despite these benefits, customers have experienced some issues when using Unbabel including long wait times, errors in translation and difficulty logging in when there are too many chats at once. In addition, there is no way to select multiple chats at once or indicate whether or not a coworker has already sent the same text to Unbabel which can result in potential overuse of the service and higher fees. Overall customers are satisfied with Unbabel's features as well as their customer support teams.

• Unbabel’s seamless integration with Zendesk has improved customer satisfaction by 4.2 points. 
• Customers appreciate the speed and accuracy of translations, as well as the intuitive design and templates available. 
• Working from home is made easier with the ability to split jobs into micro-tasks and connect with other translators. 
• Users have reported positive experiences overall, despite some inaccuracies in translation or slow wait times.

• Misleading translations: While most customers are satisfied with the accuracy of Unbabel's translations, sometimes grammar errors or missing context can result in an inaccurate or confusing translation.
• Long wait times: On occasion, customers have experienced long wait times when requesting a translation from Unbabel which can be an inconvenience for urgent customer service requests.  
• Login issues: As Unbabel gets busier, some customers have experienced difficulty logging in when there are too many chats active at once. 
• Expensive cost per ticket: The cost per ticket is expensive due to the human proofreading layer that comes with this product, making it challenging to manage in terms of budgeting.

Unbabel is a translation software from the company of the same name in San Francisco. The company’s language operations platform blends advanced artificial intelligence with human editors. The vendor states Unbabel integrates in any channel so agents can deliver consistent multilingual support from within their existing workflows.

The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech, speech translation, and speaker recognition.

Azure AI Speech

Lingohub, in Linz, offers a platform for product owners and translators to build work relationships across the globe by integrating localization into the software development process, while acting as a translation marketplace and payment platform. Lingohub is a translation management system offering on-demand localization.

Starter

Team

Business

Lingohub

Unbabel

Translation tools automate the translation of marketing materials and web content so that they may be read in other languages.

Translation

AppExchange Mavericks: Unbabel Helps Scale Customer Service Operations Through AI

Demo Unbabel email

Unbabel Demo Day YC W14

Computer Software

Operations Manager, Sales

Likelihood to Recommend

What is Unbabel? Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build customer trust in every corner of the world. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business.Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes:<ul><li>Augmented Machine Translation</li><li>Portal</li><li>Channel</li><li>Integrations </li></ul>Languages Supported:<ul><li>Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Portuguese (Brazilian), Russian, Spanish, Spanish (Latin American), Swedish, Turkish</li></ul>

The Unbabel Overview

Unbabel 2023-12-22 07:58:39

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Translation Tools

We use the product to provide translated data for our projects. The scope of this product is with most of our global teams. We started using this service approximately around 4 to 5 years ago. In a lot of cases our end users require translation services in quite a few languages and we leverage Unbabel (Lingo24). We always had a pleasant experience working with their team.

Project Management/Expectation settings
Quick turnaround for Quote
Managed portal for self service which saves a lot of emails
Quality of service

The only issue we faced was for billing when the transition from Lingo24 to Unbabel happened. However, I did not face anything after.

We dont have to worry about the translation services as its being managed by them
The quotes can be downloaded / so that the pricing expectation setting can be set accordingly with the end users