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TelebuHub

TelebuHub

Overview

What is TelebuHub?

TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying…

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Pricing

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What is TelebuHub?

TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.telebu.com/hub

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is TelebuHub?

TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.


When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these expectations are met.


TelebuHub is equipped with all the features and excellent contact center software needs, such as:




  • Call Routing

  • Call Recording

  • Call Management

  • Assessments

  • Collaboration

  • Call Center Management

  • Call Monitoring

  • Automatic Call Distribution

  • Call Logging

  • Call Sharing

  • Call Reporting

  • Chat / Messaging

  • Call Results

  • Call Transfer

  • Callback Scheduling

  • Call List Management

  • Action Management

  • Alerts / Escalation

  • Caller Identification










TelebuHub Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: Live chat channel

TelebuHub Video

TelebuHub Overview

TelebuHub Competitors

TelebuHub Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesIndia, USA, UAE
Supported LanguagesEnglish
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Comparisons

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Reviews From Top Reviewers

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(1-1 of 1)

Accessible, affordable, highly effective!

Rating: 9 out of 10
May 01, 2021
DM
Vetted Review
Verified User
TelebuHub
1 year of experience
TelebuHub functions as our company's cloud contact center software. It helps us in e-ticketing, addressing customer concerns and queries, customer services, and running marketing campaigns. Especially during the current work from home scenario, the single window and cloud-based accessibility provided by TelebuHub help very much in terms of enabling our managers and agents to keep adressing customer concerns remotely.

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Cons
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Contact Center Software (13)
89.23076923076923%
8.9
Agent dashboard
100%
10.0
Validate callers
90%
9.0
Outbound response
90%
9.0
Call forwarding
90%
9.0
Click-to-call (CTC)
90%
9.0
Warm transfer
80%
8.0
Predictive dialing
90%
9.0
Interactive voice response
100%
10.0
REST APIs
80%
8.0
Call scripts
90%
9.0
Call tracking
80%
8.0
Multichannel integration
80%
8.0
CRM software integration
100%
10.0
Workforce Optimization (WFO) (8)
88.75%
8.9
Inbound call routing
100%
10.0
Recording
90%
9.0
Quality management
80%
8.0
Call analytics
100%
10.0
Historical reporting
100%
10.0
Live reporting
90%
9.0
Customer surveys
80%
8.0
Customer interaction analytics
70%
7.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
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