Name: Smartling
Rating: 9.9 (14 reviews)
Author: Smartling

Help Desk

Web and Video Conferencing

Customer Support

School Management

Education

Business Intelligence (BI)

Collaboration

Visitor Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Application Server

C/C++ Integrated Development Environments

Change and Configuration Management

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Catalog

Data Fabric

Dynamic Application Security Testing (DAST)

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Print

Message Oriented Middleware

Metadata Management

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Security Analytics

Value-Added Resellers (VARs)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Mobile Marketing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Point of Sale

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Chargeback Management

Equation Editors

Financial Services CRM

Forestry

Legal Research

Municipal

Nonprofit Fundraising

Practice Management

Real Estate Property Management

Revenue Cycle Management (RCM)

Simulation

Vertical-Specific

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### Translation Services
Users generally praise Smartling's translation services capabilities. They appreciate the platform's ability to streamline the translation process, making it more efficient and easy to manage. The availability of both machine translation and human translation options allows users to choose the best approach based on their specific needs and budget. However, some users have noted that the machine translation provided by Smartling may require additional manual editing, impacting the overall accuracy and speed of the translation process. Despite this, the majority of users find Smartling's translation services to be a valuable asset in their localization efforts.

### Localization Solutions
User consensus seems to be that Smartling excels in localization solutions. Reviewers praise the platform for its ability to streamline the localization process, centralize all localization efforts, and provide a user-friendly interface for managing translation projects efficiently. The platform's flexibility in handling different localization approaches and integrations has garnered positive feedback, with users highlighting the ease of integrating Smartling with internal systems and the out-of-the-box API and connector options available. Additionally, the platform's collaborative workflow and visual context features have been commended for enhancing the translation process and ensuring consistency across platforms. Despite some minor concerns about translation quality and user-friendliness, Smartling's localization solutions are generally perceived as a valuable asset for companies looking to optimize their localization efforts.

### Language Management
Reviewers consistently praise Smartling's language management capabilities, highlighting its efficiency in handling translations across multiple languages. Users appreciate the platform's ability to streamline the translation process and provide a collaborative environment for managing content in various languages. While some users find certain aspects like tag management to be slightly complex, overall, Smartling's language management features are commended for their effectiveness in facilitating multilingual content localization.

### Translation Memory Systems
Users generally praise Smartling's translation memory capabilities. They appreciate the ease of access to the TM and glossary, which enhances consistency in translations. However, some users have noted limitations in the search functionality within the TM, especially with larger databases, leading to challenges in finding precise results. Despite these minor drawbacks, Smartling's translation memory system is seen as a valuable asset in streamlining the localization process and ensuring linguistic consistency across projects.

### Machine Translation
Opinions on Smartling's machine translation service are quite diverse. While some users appreciate the time-saving features and the ability to start with machine translation before human review, others find the accuracy lacking and the manual editing process cumbersome. The platform's machine translation capabilities seem to be a point of contention among users, with some praising its efficiency and others highlighting the need for improvement in accuracy and ease of use.

### Translation Tools and Technologies
Reviewers generally praise Smartling's translation tools and technologies performance. Users appreciate the user-friendly interface, automation possibilities, and the support provided by the customer success team. The CAT tool's features like visual context, glossary suggestions, and search capabilities are highlighted as beneficial for translators. While some users mention areas for improvement, such as more advanced search and filter options, overall, Smartling's translation tools are seen as efficient and effective in streamlining the translation process.

### Content Integration
Users generally praise Smartling's content integration capabilities, highlighting the ease of use and the ability to translate content in-context. The platform's connectors to various CMS systems have been commended for streamlining the translation process and reducing manual input. While some users have encountered challenges with certain language strings and the search function, overall, Smartling's content integration features have been instrumental in enhancing workflow efficiency and ensuring content consistency across multiple languages.

### Workflow Optimization
Users generally praise Smartling for its efficient workflow automation capabilities. The consensus among reviewers is that Smartling's workflow optimization features significantly streamline the translation process, allowing for faster project completion and reduced manual intervention. While some users appreciate the ease of managing multiple projects and languages simultaneously, others highlight the 3-step translation workflow as a key factor in enhancing translation quality. Despite some minor concerns about workflow assignment being occasionally disconnected, overall, users find Smartling's workflow optimization tools to be effective in improving efficiency and productivity in translation projects.

### Automated Workflow Systems
User feedback on Smartling's automated workflow systems is generally positive, with many users highlighting the efficiency and time-saving benefits of the platform. The automated translation process, particularly through the Global Delivery Network (GDN), is praised for its ability to streamline content localization and provide real-time updates. Some users appreciate the in-context translation interface, which allows for accurate translations that fit within the design and layout of the website. While there are some minor concerns about the complexity of the dashboard and the need for more robust documentation, overall, users find Smartling's automated workflow systems to be a valuable asset in their translation projects.

### API and Connectivity
Users consistently praise Smartling's API and connectivity capabilities for their flexibility and ease of integration with various systems. The API has been instrumental in automating and streamlining the translation process, allowing for quick updates and efficient localization. While some users have encountered challenges with specific connectors like the Wordpress integration, overall, Smartling's API and connectivity features have been lauded for their effectiveness in managing translation workflows and enhancing efficiency.

### Multilingual Content Handling
Users have varying opinions on Smartling's handling of multilingual content strings. While some appreciate the platform's ability to streamline the translation process and provide in-context interfaces for translators, others find issues with tag management, search precision, and string organization. The platform's support team and CAT tool receive praise for their responsiveness and user-friendly interface, but there are suggestions for improvements in areas like communication platforms for discussing translation issues and the ability to open multiple strings for issues simultaneously. Despite some challenges, users acknowledge the benefits of Smartling's multilingual content handling capabilities in automating and centralizing the localization process.

### Project Management
Reviewers generally praise Smartling's project management capabilities. Users appreciate the platform's ability to centralize projects, maintain consistency in terminology, and streamline the translation workflow. However, some users have highlighted challenges such as difficulty in finding old keys and the need for more dynamic changes. Despite these minor drawbacks, Smartling's project management features are seen as beneficial for organizing and overseeing localization projects efficiently. The platform's continuous improvements and user-friendly interface contribute to enhancing project management processes for users across various projects and languages.

### Quality Assurance
User sentiment regarding Smartling's quality assurance capabilities is varied. While some users appreciate the platform's QA features for ensuring consistency and avoiding small mistakes, others have expressed concerns about the translation quality and the need for more transparency in quality and processes. The ability to maintain consistency and easily refer to previous translations for term consistency is highlighted as a positive aspect, although some users feel there is room for improvement in terms of search, filter, and QA options. Despite mixed opinions, users acknowledge the potential for Smartling to enhance quality and efficiency in translation workflows.

### Performance and Analytics
User feedback on Smartling's dashboard and analytics features is diverse, with some users praising the platform for its ease of use and reporting transparency. They appreciate the control it offers over target content and the ability to track translation progress efficiently. However, there are also concerns raised about the complexity of the dashboard and the need for further improvements to enhance user experience. Some users find certain aspects of the dashboard challenging to navigate, especially when handling a large number of jobs. Despite these challenges, users acknowledge the support provided by the Smartling team in addressing their queries and ensuring a smooth translation process.

### Global Communication Strategies
User feedback on Smartling's global communication strategies is varied. While some users appreciate the platform's ability to facilitate communication with translators and clients in different languages, others express a desire for more streamlined internal communication systems and enhanced visibility into project assignments. The platform's collaborative workflow and visual context during the translation process are highlighted as positive aspects, contributing to smoother communication and efficient project management. Despite some areas for improvement, Smartling's global communication strategies seem to play a valuable role in supporting users' efforts to expand into new markets and engage with a diverse audience.

### Cost Efficiency and Savings
Users consistently praise Smartling for its cost-saving features and efficiency. They highlight how the platform streamlines processes, reduces manual steps, and ultimately leads to significant time and cost savings. Reviewers appreciate the tool's ability to automate workflows, improve quality assurance, and ensure consistency across platforms, all while being cost-effective. The integration of Smartling with content management systems is particularly lauded for its efficiency in finding, updating, and publishing translations, ultimately resulting in enhanced cost efficiency and savings for users.

### Market Expansion Support
Users generally praise Smartling for its effective support in expanding into new markets. The platform's market expansion support capabilities have been lauded for streamlining the process of entering global markets, enabling users to reach diverse audiences efficiently. While some users have noted minor challenges in managing content variations across different markets, overall, Smartling's market expansion support is seen as a valuable asset for companies looking to grow their international presence.

### User Interface and Experience
Users have expressed a mix of opinions regarding Smartling's user interface and experience. While some users find the platform intuitive and easy to navigate, others have highlighted areas where the UI could be more user-friendly and intuitive. The general sentiment leans towards appreciation for the platform's responsiveness and helpful features, although there are suggestions for improvement to enhance the overall user experience.

### Customer and Technical Support
Reviewers consistently praise Smartling's customer support team for their responsiveness and dedication. Users appreciate the helpfulness and attentiveness of the support staff, particularly the customer success managers. While some users find the platform's interface complex and require assistance, they highlight the support team's guidance in navigating the system. Despite occasional issues and the need for education, users value the quick responses and assistance provided by Smartling's support team.

### Onboarding and Training
User feedback on Smartling's onboarding and learning experience varies across reviews. While some users appreciate the intuitive interface and quick onboarding process, others mention a steep learning curve and the need for custom tooling to fill gaps in the developer experience. The availability of comprehensive solutions for UI translation is highlighted as a strong point, although some users find the admin side clunky and not always intuitive. Despite mixed opinions, Smartling's onboarding and training capabilities seem to play a significant role in users' overall experience with the platform.

Users highly recommend collaborating with Smartling for businesses that require quicker translations with automation and minimal errors. They also suggest using Smartling for translation management purposes and project management, as it effectively centralizes the localization process. Additionally, users advise taking a tutorial before using Smartling to familiarize oneself with all the features and recommend automating processes as early as possible. They further recommend evaluating Smartling as a long-term solution for translations, considering the migration process, and having a detailed rollout plan for translation needs. Smartling is praised for its user-friendly interface, excellent support, and assistance provided. It is recommended for international businesses and GUI applications with global appeal. The importance of translation accuracy, learning the tool, and considering Smartling as a vendor is emphasized. However, users suggest looking elsewhere for a more robust platform for mature localization programs. Overall, users had a good experience partnering with Smartling for quality translation services and commend the customer service and responsiveness of Smartling's teams.

Easy to use: Users have consistently praised Smartling for its user-friendly interface and intuitive navigation. Many reviewers have mentioned that the platform is very easy to use, making it accessible even for beginners.

Variety of translation services: The wide range of translation options offered by Smartling has been highly appreciated by users. Some reviewers have specifically mentioned the availability of both machine translation and human translation as a major benefit.

Useful features: Users value the various features provided by Smartling, such as smart match and glossary, which help maintain brand identity and ensure translated content fits their narrative. Additionally, the user management feature is seen as useful for sourcing translation providers, while the clear display of context and character limits in the CAT tool view makes it easier for users to work with multiple linguists.

Smartling has been widely praised by users for its convenience and efficiency in translating content from English to multiple languages. With support for around 27 languages, users appreciate the platform's ability to streamline the translation process and provide transparency throughout. One of the key highlights of Smartling is its machine learning and glossary capabilities, which allow users to leverage existing translations, saving both time and effort. Furthermore, the software offers a range of features such as a Chrome Plugin and APIs that enable seamless upload and download of translations. Users have also found value in Smartling's powerful visualization capabilities, particularly in layout for websites. The software has been effective in maintaining the original context in French translations, making the review/edit process less time-consuming. Additionally, Smartling solves efficiency problems by simplifying the process of sharing translations with coworkers through a single link instead of multiple documents and visuals. The extensive suite of APIs and connectors offered by Smartling has allowed companies like Lyft to achieve innovation and quick turnaround times in their localization efforts. By creating a centralized translation hub for internal clients, Smartling drives operational efficiency and helps businesses save time by transitioning from manual processes to its automated solution. Overall, Smartling solves old translation workflow problems, such as tracking, updating, and maintaining context, making the process faster, easier, and more user-friendly for businesses across various industries.

Note: Ensure that all Quality Expectations are met before submitting the task.

The Smartling software platform supports localization of websites, mobile apps, web apps, software, and digital content. The internationalization platform includes a delivery network for global websites, support for mobile app localization, and other multilingual digital content.

Start

Essential

Happy Scribe is a platform for transcription and subtitling needs, from the company of the same name in Barcelona. The vendor aims to solve speech to text technology by building a multilingual and frictionless platform for transcription and subtitles through our machine-generated and human-made transcription & subtitling offering.

Automatic

Human-made

Human translation (for subtitles)

Happy Scribe

Smartling

Translation tools automate the translation of marketing materials and web content so that they may be read in other languages.

Translation

Likelihood to Recommend

Likelihood to Renew

Availability

Usability

Support Rating

Implementation Rating

Smartling provides a global content translation and localization platform.<br><br>Founded in 2009, Smartling is based in New York, NY.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Complex product

Depth reporting

Requires some training

User management

Easier to implement

Management features

Client accounts

Management system

Not intuitive

Excellent customer support

Support reps

Help center

Need to build

Broad range

Customer services

Implementation support

Excellent customer

Multiple options

Customer support

Home

Translation Tools

We use Smartling to translate the UI of 2 web apps (100s of pages combined) into 8 different languages. This feature helps our customers internationalize their virtual events and webinars and cater to a non-English speaking audience. Implementing Smartling was a key part of our move into enterprises that would typically have a global audience and need localization features.

Supports a super broad range of languages.
Strong onboarding and implementation support.
Has multiple options to navigate around all types of implementation nuances.

The proxy solution could be easier to implement.

Proxy solution
Ability to translate into all major world languages.
Wide range of options for implementation.

Helped us win 3 enterprise deals where localization is a must- got us an additional $XXXk ARR.

Co-Founder and CEO

We use Smartling to translate our prospect-facing website. We cover five languages on our site but do not have the development resources to manage five separate websites and keep them synced and updated, so we need Smartling to generate localized versions of our main site. Everything having to do with web translation goes through Smartling, putting everything in one location that is easy to use and access. It saves us from having to do five times as much work and risking inconsistencies.

Excellent customer support reps that are available for any and all questions.
Detailed interface that allows you to control pretty much everything yourself.
Comprehensive help center containing articles and videos.

Some functionality locations are not intuitive and it can be hard to find what you need.
It's a complex product that requires some training or lots of practice.

Automatic generation of localized sites
Ability to track progress of jobs

Saves us from doing five times the work to keep our localized websites synced.
Can be managed by one person based in the USA (does not require a global team).

We are a translation and localisation company that uses Smartling for most of our website, app and business document translations. Smartling helps us to manage the translation process with an easy to use and intuitve interface, reporting tools and notification features.

Website translation without the need to build separate websites for additional locales
Translation of Indesign Documents (ingests text only) without having extract text - simply upload an idml file and download the translated idml file

We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts

Smartling has helped us translate faster and therefore deliver faster for our clients
Smartling has helped our customers greatly reduce cost for manual tasks (manually copy, pasting, updating files)

Managing Director

We use Smartling product to provide quality translations for customers. Users include our project managers, external and internal translation resources. Both our clients and translation resources benefit from Smartling's in-context translation capabilities, a dramatic decrease in project management time and costs, and synergy with the agile development process.

Smartling team is always customer services driven, and provides timely support to their translation partners, which creates the loyalty that everyone loves to use their tool.

Perhaps a global replacement feature for the translation management system (TMS)?

We only received positive ROI from using Smartling product. Their product helps us sell to more customers, decrease the overhead on localization project management, and provide quicker turnarounds to the customers.

Smartling

Overview

What is Smartling?