Name: Shipwire
Author: CEVA Logistics

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### Order Processing
Some users praise Shipwire's order processing system for its ease of use and intuitive interface, allowing for efficient management of order details across various platforms. However, others express frustration with the platform's limitations, such as difficulties in handling larger orders or transferring inventory in bulk. Issues like inventory mismanagement, challenges in making order changes, and delays in order routing have been highlighted as areas of concern by dissatisfied users. Despite some positive feedback on the system's functionality for smaller orders, criticisms of high shipping rates, long-term storage fees, and subpar customer service persist among reviewers.

### Inventory Management
Users consistently express dissatisfaction with Shipwire's inventory management capabilities. The reviews highlight recurring issues such as inventory being routinely mismanaged and misplaced, making it nearly impossible to make changes to orders or reroute packages efficiently. Additionally, the lack of accurate stock calculations and the challenges in transferring inventory have led to significant frustrations among users. The platform's shortcomings in basic logistics tasks and the delays in resolving inventory-related issues have contributed to a general sentiment of disappointment and frustration among users.

### Customer Service
Users consistently express frustration with Shipwire's customer service performance. The reviews highlight recurring issues such as difficulties in reaching customer service representatives, receiving unhelpful and scripted responses, and facing challenges with order modifications and package rerouting. Customers also mention instances of lost inventory, delayed order processing, and high shipping rates, leading to an overall negative perception of Shipwire's customer service capabilities. Despite some positive remarks about friendly customer service agents, the general sentiment leans towards dissatisfaction and a lack of confidence in Shipwire's ability to provide effective and reliable customer support.

### Service and Support
Users express frustration with Shipwire's service and support, highlighting challenges in reaching a resolution for issues and receiving accurate information about their products. The outsourced customer service team, reportedly reading from scripts, adds to the difficulty in troubleshooting problems efficiently. Additionally, delays in order processing and difficulties in canceling subscriptions contribute to a negative user experience. Despite some positive feedback on the software itself, users emphasize the need for improvement in the human element of service and support provided by Shipwire.

Shipwire is a fulfillment platform that aims to streamline logistics across sales channels, carriers, and countries. According to the vendor, it provides order and inventory management, business analytics, and business integrations to help businesses manage their fulfillment operations efficiently.

## Key Features

**Order and inventory management**: According to the vendor, users can set up order controls, automate safeguards, and optimize shipping time and costs based on pre-set preferences. They can also access and combine data with WMS integrations, EDI connectors, APIs, and more.

**Omni-channel logistics**: The vendor claims that Shipwire allows users to connect with hundreds of warehouses globally for quick and efficient item delivery. They can combine sales channels, APIs, warehouse management solutions, ERPs, and software in a unified command center controlled from a single dashboard.

**Data privacy and security**: Shipwire supposedly offers enterprise-grade security with a 99.9% uptime and complete SSL. Users can set permission levels and establish different roles and user types to limit third-party access to private account data.

**Transparent billing and financial clarity**: According to the vendor, Shipwire provides a breakdown of all fulfillment costs, including shipping, handling, packaging, and more. Users can view monthly invoices and statements with detailed descriptions of charges. They can also automate payment processes and track vendors.

**Track and manage inventory**: Shipwire claims to offer full visibility and control of inbound and outbound orders, forward and return orders, order routing, split orders, and short shipments. Users can track and manage unlimited SKUs and variants across every fulfillment location and sales channel.

**Optimize shipping**: The vendor states that Shipwire calculates shipping and handling charges across multiple providers to automatically discover the most affordable shipping options based on desired service level. Users can also discover ideal packaging dimensions for optimal shipping rates and reduced packaging waste.

**Manage returns**: According to the vendor, Shipwire offers fully integrated returns processes, allowing users to make returns more profitable. They can automatically send buyers tracking numbers to keep them informed of their order status.

**Inventory alerts**: Shipwire supposedly enables users to set inventory alerts to manage supply proactively. They can also place inventory close to demand through a worldwide distribution network.

**Integrations**: Shipwire claims to work with multiple industry-leading tools, partners, and providers. Users can integrate through Shipwire or integration partners to receive, process, and optimize order fulfillment. They can also build custom connections to any proprietary solutions with robust Shipwire APIs.

**Business analytics**: According to the vendor, users can build customizable reports that show order status, inventory counts, carriers, costs, and more. They can also view ready-made reports that detail the most important order and inventory metrics.

Shipwire provides a convenient way for businesses, such as Canadian Apparel, to access tracking logistics for their orders. By using Shipwire, businesses have seen improvements in managing and fulfilling ecommerce orders and inventory through its easy-to-use interface. Users have appreciated the ability to manually ship orders from a separate warehouse if Shipwire fails to meet shipping deadlines. This has helped businesses maintain customer satisfaction and avoid negative impacts on their Amazon records and reputation with partners.

However, while Shipwire has been beneficial for many users, there have been several problems reported. Customers have expressed frustrations with the platform's glitches, difficulties in canceling subscriptions, and system crashes when processing orders containing more than 50 line items. The lack of responsiveness from the customer service team has also been a major issue, resulting in delays in routing urgent orders and unresolved concerns. Additionally, some users have experienced inventory being shipped twice or lost in Shipwire's warehouse, leading to extra costs and negatively impacting finances.

Despite these challenges, Shipwire has still been considered a valuable platform by many users. Its interface and ability to manage ecommerce orders and inventory effectively have made it a preferred choice for some businesses. However, it is important for potential users to be aware of the limitations and issues faced by others, such as the slow processing with limited flexibility, hidden fees, damaged goods, difficulties getting inventory removed, and holding orders until payment of disputed fees. Overall, users recommend caution when considering Shipwire as a shipping service and suggest exploring alternative options that may better meet their business needs.

Shipwire, a CEVA Logistics company, is a logistics technology company with a network of global warehouses, offering technology and operational expertise to optimize order fulfillment, with the goal of helping customers thrive by providing 3PL services.

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

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Order management software supports the purchase to pay workflow with automation applied to essential  (e.g. credit check, customer and supplier invoicing, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows sellers to more easily track inventory levels and selling channels, improve customer experience, and overall process sales more effectively.

Order Management

CEVA Logistics

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Shipwire

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