ShipHero

Good Integrations: Many users have praised ShipHero for its good integrations with various platforms. They appreciate the seamless integration of Shopify and other eCommerce stores, which has made managing orders easier than ever before. The software's ability to integrate well with Apple hardware has also been a hit among many reviewers.

Easy Navigation: Several customers have mentioned that ShipHero is easy to navigate, making it a pleasant experience for them. Users appreciate the modern design and UI of the platform, which allows them to easily find what they need without any confusion or frustration.

Efficient Order Fulfillment: A significant number of businesses were able to bring order fulfillment back in-house after using a 3PL because of how easy it was to use ShipHero. The onboarding team is exceptional, and the software system itself is user-friendly, allowing businesses to efficiently manage their warehouses while being environmentally friendly through its fully paperless warehouse system.

Slow support response times: Some users have experienced a decline in the quality of customer support, with slow and unhelpful responses. The quickest responses take a few days, and normally they don't even solve the issue. Users have to open a ticket for any issues, but some tickets have gone unanswered for months.

Lacks proper returns system: Several reviewers noted that ShipHero lacks a proper returns system, making it difficult to manage and process returns. This has caused frustration as it adds more time-consuming steps to an already complicated process.

Interface can be clunky: Many users complain that the interface is not user-friendly and takes too long to load anything. Additionally, there are reports of lot numbers disappearing randomly, merging orders being cumbersome at best, and the search function being limited by only allowing users to search by first OR last name - not both.

Users have made several recommendations based on their experiences with ShipHero. The most common recommendations include:

1. ShipHero is recommended for small businesses as a suitable option. Users have found it to be helpful for managing inventory and fulfillment processes in smaller operations.

2. Users have praised ShipHero for its ability to connect to shopping carts and enable a paperless workflow. This feature has been particularly beneficial in streamlining order management and reducing manual efforts.

3. ShipHero is also recommended for its cost-effectiveness and minimal downtime. Users have highlighted the affordability of the platform and its reliable performance, which has contributed to their overall satisfaction.

It's worth noting that some users caution about the scalability of ShipHero, suggesting that it may not be suitable for larger or more complex warehouse management needs. Additionally, users stress the importance of investing ample time in learning the software before going live and reaching out to support for any required additional features.