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ServiceNow Security Operations Reviews and Ratings

Rating: 8.2 out of 10
Score
8.2 out of 10

Community insights

TrustRadius Insights for ServiceNow Security Operations are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Configurable Interface: Users have praised the highly configurable and intuitive user interface of ServiceNow Security Operations. It has been noted by several reviewers that this feature makes it easy to access and resolve incidents quickly.

Range of Features: Many users appreciate the wide range of features available in ServiceNow Security Operations, including assignment rules, risk calculator, vulnerability group rules, and UI supporting both mobile and desktop for handling security incidents. Several reviewers have mentioned this as a significant advantage when using the platform.

Centralized Records Maintenance: The centralized maintenance of complete records in one place is another common positive aspect noted by several reviewers. They appreciate how it is auditable for compliance purposes while being cross-referenced for historical reference.

Reviews

2 Reviews

Robust SecurityOps tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We were using ServiceNow Configuration Management Data Base (CMDB) and ticketing modules hence it was somewhat logical for us to have the ServiceNow Security Operations module to have seamless integration and consequently operational efficiency. In addition, I have built incident response automation playbooks using this module.

Pros

  • Excellent integration with ticketing and CMDB module
  • Ability to manage configuration changes to minimize security impact
  • Can build incident response playbooks for scenarios
  • Automation of workflows inside of security operations for escalations specifically

Cons

  • Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated

Likelihood to Recommend

Tight integration across ticketing, CMDB and ServiceNow Security Operations workflows automation module definitely stand out. In addition, the mean time to detection has reduced in my organization leading to a more efficient security operations with less burnout.

VU
Verified User
Engineer in Information Technology (10,001+ employees)
Vetted Review
ServiceNow Security Operations
12 years of experience

Service now Security center operations review.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are using a service now security operations center to monitor our network resources, since my team works in the cloud it can detect any performance or abuse of our network resources. An incident is automatically logged on to service now from which we can check and resolve the incident. We have the option to perform a complete root cause analysis of the problem and also threat intelligence provides us a scope to gain more knowledge about the security incidents.

Pros

  • Automatically creates a ticket for security incidents.
  • Complete root cause Analysis of the problem.
  • Ability to provide more knowledge because of threat intelligence.

Cons

  • Integration with other third party applications.

Likelihood to Recommend

Well suited to monitor all the network resources and create incidents automatically. We can check a complete root cause analysis to see if the problem is with the network or just the software performance.

VU
Verified User
Team Lead in Information Technology (10,001+ employees)
Vetted Review
ServiceNow Security Operations
2 years of experience