Name: Referral Rock
Price: 200 USD
Rating: 8 (11 reviews)
Author: Referral Rock

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Virtualization Security

Security

Aviation

Banking

Church Management

Digital Forensics

Fleet Management

Geographic Information

Hospital Management

Insurance Claims Management

Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

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### Customer Onboarding and Support
Users consistently praise Referral Rock's exceptional onboarding support and customer service. Reviewers highlight the dedicated account representatives, such as Daniel, who provide valuable assistance throughout the onboarding process. Customers appreciate the prompt and helpful responses from the support team, ensuring a smooth transition from onboarding to utilizing the platform's features effectively. The consensus among users is that Referral Rock excels in providing personalized and efficient customer support, contributing significantly to their overall satisfaction with the service. (Source Reviews: [1](https://www.trustradius.com/reviews/referral-rock-2021-08-25-12-56-45), [2](https://www.trustradius.com/reviews/referral-rock-2021-02-19-18-57-23), [3](https://www.trustradius.com/reviews/referral-rock-2020-10-28-10-24-02))

### Gift and Reward Programs
Users have consistently highlighted Referral Rock's gift card and reward programs as key drivers in boosting customer referral leads, affiliate program leads, and internal bonus campaigns. The ability to track referrals, automate reward payouts, and offer a diverse range of gift card options through the Tango Gift Card catalog has been particularly well-received. Additionally, users have commended the platform for its user-friendly interface that allows members to easily access their portals and monitor their referrals and payouts. The support provided by success managers, such as Daniel, has also been noted as prompt and helpful in addressing specific queries related to the gift and reward programs. (Source Reviews: [1](https://www.trustradius.com/reviews/referral-rock-2021-02-19-18-57-23), [2](https://www.trustradius.com/reviews/referral-rock-2021-08-25-12-56-45), [3](https://www.trustradius.com/reviews/referral-rock-2020-10-15-15-37-54))

### Analytics and Tracking
Users consistently praise Referral Rock for its robust tracking and analytics features. Reviewers highlight the platform's ability to provide in-depth tracking insights, customizable affiliate portals, and detailed analytics dashboards. The integration with Salesforce and HubSpot further enhances the tracking capabilities, allowing for a seamless tracking experience across different platforms. Users appreciate the automation features that simplify tracking and reporting processes, making it easier to monitor referral leads and affiliate program performance effectively. Additionally, the one-click access link for members to track referrals and payouts is a standout feature that contributes to the overall positive sentiment towards Referral Rock's analytics and tracking functionalities. (Source Reviews: [1](https://www.trustradius.com/reviews/referral-rock-2022-06-14-19-34-34), [2](https://www.trustradius.com/reviews/referral-rock-2021-08-25-12-56-45), [3](https://www.trustradius.com/reviews/referral-rock-2021-02-19-18-57-23), [4](https://www.trustradius.com/reviews/referral-rock-2020-10-15-15-37-54))

### Automation and Integrations
Users generally praise Referral Rock for its strong integration capabilities with Salesforce and HubSpot. The automation and integrations features of Referral Rock have been highlighted as key strengths by reviewers, with many noting the ease of setting up automated processes and the smooth integration with popular CRM platforms. While some users have mentioned minor drawbacks such as the lack of customization options in certain areas, the overall consensus leans towards positive feedback regarding the automation and integrations functionalities of Referral Rock. (Source Reviews: [1](https://www.trustradius.com/reviews/referral-rock-2022-06-14-19-34-34), [2](https://www.trustradius.com/reviews/referral-rock-2021-08-25-12-56-45), [3](https://www.trustradius.com/reviews/referral-rock-2020-10-15-15-37-54))

### Salesforce Integration
User feedback on Referral Rock's Salesforce integration varies significantly. While some users praise the platform for its seamless integration with Salesforce, citing it as a strong point that enhances their referral and affiliate programs, others express concerns about the additional cost associated with this integration. The ability to automate processes and track referrals within Salesforce is highlighted as a key benefit by satisfied users, whereas those with a more critical view point out limitations in customization options and the need for improvements in user interface design. Ultimately, the consensus is that Referral Rock's Salesforce integration offers valuable functionality for streamlining processes and enhancing tracking capabilities, but there are areas where further enhancements could provide an even better user experience. (Source Reviews: [1](https://www.trustradius.com/reviews/referral-rock-2022-06-14-19-34-34), [2](https://www.trustradius.com/reviews/referral-rock-2021-08-25-12-56-45))

Ease of Use and Setup: Users have praised Referral Rock for its ease of use and setup. Many reviewers have stated that the platform is intuitive and user-friendly, making it easy to navigate and complete tasks quickly. The simplicity of the setup process has been highlighted by several users, who found it straightforward and hassle-free.

Seamless Integration: Referral Rock's seamless integration capabilities have been highly regarded by users. Reviewers appreciate how the platform allows for automation throughout the referral journey, providing a smooth experience for both organizations and referrers. The integration with other tools such as HubSpot has been particularly noted as a standout feature, offering a unique and seamless connection that other platforms at a similar price point lack.

Customer Support: The customer support team of Referral Rock has received high praise from users. Several reviewers have commended the team for being highly efficient and responsive, providing helpful assistance whenever needed. Users appreciate the team's willingness to answer any questions or provide guidance, with some mentioning their availability for video/screen share calls.

Steep Learning Curve: Several users have found the integration with Salesforce to have a steep learning curve, making it difficult for them to fully utilize the feature. This has resulted in frustration and delays in effectively integrating their Salesforce data with the system.

Formatting Challenges: Users have experienced difficulties with formatting on registration and member pages, including long load times and challenges incorporating text edits. These issues not only impact the user experience but also make it time-consuming to create professional-looking pages with customized content.

Lack of Customization: Some users mentioned that the email functions lacked customization options, such as the ability to add custom fonts or fully personalize templates. Additionally, they found it slightly tricky to create landing pages and emails on templates due to limited customization capabilities. This lack of flexibility can hamper their ability to deliver tailored messages and branding through these communication channels.

Referral Rock has proven to be a valuable tool for businesses looking to implement and streamline their referral programs. Users have found that the software effectively increases customer referral leads and referral partner program leads, while also facilitating internal bonus campaigns for employees to earn incentives. This platform offers seamless integrations and automations, making the referral process smooth and efficient. Users appreciate features such as segmenting referrals, sending emails, and creating one-click links for members to track their referrals and payouts.

The support provided by Referral Rock has been highly praised, with success managers promptly addressing specific questions and assisting with onboarding. Marketing departments have successfully utilized the software to manage customer referral and affiliate programs. Notably, Referral Rock stands out for its ability to track referrals, integrate with Salesforce, and automate reward payouts. Despite potentially being more expensive than other options, businesses choose Referral Rock for its mature platform with a wide range of features.

Referral Rock has proven to be valuable in simplifying and automating referral marketing, benefiting both publishers and advertisers. The software seamlessly integrates referral marketing with sales management, providing a comprehensive solution for businesses. Noteworthy use cases include managing a SaaS business's first-ever referral program with a flawless experience and mature platform. Overall, Referral Rock has helped businesses increase the effectiveness of their referral programs while streamlining management and tracking processes.

Starter

Growth

Established

Basic

ReferralCandy is an email-based customer referral platform.

Premium

Plus

Referral Rock

Customer advocacy marketing is marketing that harnesses the voice of happy customers to market to prospects.

Referral Marketing

Likelihood to Recommend

Usability

Support Rating

Full portal to share, view stats, offers, and track referrals

Easy sharing over social media, messaging apps, or email

Digital Marketing Co-op

Referral Rock 2021-08-25 12:56:45

CEO & Co-founder

Referral Rock 2020-10-28 10:24:02

Business Development

Referral Rock 2020-10-15 15:37:54

Salesforce Sales Cloud

Salesforce Commerce Cloud

Rakuten Advertising

Referral Rock 2022-06-14 19:34:34

Referral Rock 2021-02-19 18:57:23

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Email customization

Email templates

Add custom

Direct integrations

Contact details

Page builder

Learning curve

Missing features

Form builder

Gift cards

Customer support

Via email

One click

Simple and easy

Video calls

Email marketing

Easy setup

Ease of use

End user

Marketing software

Home

Referral Marketing Software

Our Marketing Department uses ReferralRock to handle customer referral and affiliate programs. The service helps us track our referrals, integrate with Salesforce, and automate reward payouts, allowing us to scale the program to thousands of customers. ReferralRock's API integrations also allow us to use our own landing page to track leads, which was a big bonus. Lastly, the company's onboarding support, especially from our representative Daniel, was outstanding, as he helped us at every stage of the referral process.

Onboarding support
Ease of use
The ability to automate referral payouts.

Email customization.
The ability to add custom fonts.
Pardot integration.

Salesforce integration
Easy to set up a program
Manual and automated payouts

Helped fulfill referral rewards.
Supported inbound and sales efforts.
Multiple programs used by multiple teams.

Referrals from your customers are key to any business's growth and success. That is why I chose and continue to use Referral Rock to make my life easier with this aspect of our growth. There are so many different ways to help manage all my referrals (segments, sending emails, etc.), which makes my life easier. In addition to the awesome features, their support is rocking and helpful. Moving from onboarding to usage of the product and making sure I use all the features fully were key to my success with using Referral Rock.

Simple and easy segmentation
Customer support
Easy setup

Referral Rock has helped increase our customer referral leads, referral partner program leads, [and our] internal bonus campaign for employees to earn incentives. The integrations and automations with the software [have] worked seamlessly after [being set] up. I particularly like that it creates a one-click link for members to access their portal and track their referrals and payouts. The Tango Gift Card catalog offers a wide variety for payouts to choose from. Special shout out to Daniel, who has been our success manager and assisted promptly when I've had specific questions.

Integrations & automations
Easy for end user
Increased sales & revenue

Learning curve to build out campaigns
Basic form builder
Needs more plug and play email templates

We use Referral Rock as a platform to streamline referral marketing in the most automatized way possible. The idea is really to alleviate the burden on both publishers (influencers, bloggers, WEB administrators, etc.) and advertisers. A key aspect of the platform is its ability to integrate Referral Marketing with Sales Management.

Integration with Salesforce
Fully customizable affiliate portal
Great tracking/analytics features

Salesforce integration isn't free (need to buy the most expensive plan).
Does not provide as iOS/Android app.
User Interface/Design could be better.

Integration with Salesforce and HubSpot
In-depth tracking and analytics
Dashboard customization

Reduced operation cost (more automatization).
Cost effeftiveness
Less money spent on system maintenance.

We are using Referral Rock to manage our first ever referral program for our SaaS business, Syncro. It has worked flawlessly for us thus far. After comparing it to many other referral program management solutions via reviews, Googling, demos, etc. we landed on Referral Rock even though it was more pricey than the other solutions. Totally worth the money for the features you get + the fact that the platform is just so much more mature than the other options out there.

Automation (one click access link with our email marketing software, payouts, etc.).
Reporting (their dashboard and logs are SUPER detailed).
Onboarding (we have a dedicated account rep who's great via email and video calls).

Just a few minor missing features that I have been told are on the roadmap. Certainly not blockers.
Gift card payouts that work internationally, even if the currency selected is specific to a certain country (i.e. a $100 USD gift card payout amount should still result in the ability for the recipient to choose a gift card worth $100 USD, but available in their home country. Right now we are limited to only those gift cards available within the payout currency country).

Too soon to tell at this point, but things look promising!

Referral Rock

Overview

What is Referral Rock?