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Parature (Discontinued)

Parature (Discontinued)

Overview

What is Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017.

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Learn from top reviewers

Parature from a user's perspective

Rating: 7 out of 10
March 18, 2015
IncentivizedVetted ReviewVerified User
The organization I was in was used by IT as a Helpdesk tool to capture, route and track Helpdesk tickets. I believe it was only being used by IT. The business problems address...
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Terry Moon
Technician - Information Technology
System Administrator
Canaveral Port Authority
Parature (Discontinued)-1 years of experience

Flexible, Expandable, Full Featured Customer Support Portal

Rating: 9 out of 10
December 18, 2014
IncentivizedVetted ReviewVerified User
Parature is used primarily by the Customer Support team to support users of our Resource Manager, Analytics, and Impact solutions. It is also used by our sales engineers durin...
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Rusty Wilson
Vice-President - Customer Service
VP Customer Support
Zenoss
Parature (Discontinued)4 years of experience

Parature Ticketing Solution - Feedback/Review

Rating: 7 out of 10
December 18, 2014
IncentivizedVetted ReviewVerified User
As a technician within a college's Information Technology Support Department, we used Parature to track the issues reported by our user-base (students/staff/faculty) in order ...
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Brendon Newell
Employee - Information Technology
Unified Technology Support - Student Technician
Interactive Intelligence
Parature (Discontinued)4 years of experience

UCSC Conduct Office Review

Rating: 7 out of 10
August 23, 2014
IncentivizedVetted ReviewVerified User
Parature is being used by my department and by a few on campus. Parature is fairly new, but many other departments are gaining an interest in its uses and the multi-use produc...
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Carrie Canty
Administrator - Other
Dean of Students Coordinator
UC Santa Cruz
Parature (Discontinued)1 year of experience

Para-TROOPER - A "die-hard" soldier of a ticketing system.

Rating: 9 out of 10
August 3, 2014
IncentivizedVetted ReviewVerified User
Currently, my organization uses Parature for our student and instructor support. It is not being used by our entire organization, but we have several departments that service ...
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Jamaal Johnson
Technician - Information Technology
Support Services Coordinator
Harrison College
Parature (Discontinued)3 years of experience
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Pricing

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Parature (Discontinued)

Parature (Discontinued)

N/A
Unavailable

What is Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Zendesk Suite

Zendesk Suite

$69
per month per agent
What is Zendesk Suite?

Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more…

KronoDesk

KronoDesk

$10
Per User per Month
What is KronoDesk?

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

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Product Details

What is Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.

Parature (Discontinued) Competitors

Parature (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017.

TeamSupport are common alternatives for Parature (Discontinued).

The most common users of Parature (Discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews From Top Reviewers

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