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&Open

&Open

Overview

What is &Open?

&Open gifts at scale from brands to people around the world.

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Recent Reviews

TrustRadius Insights

Users of &Open have discovered a range of valuable use cases and business problems that are effectively solved by the platform. By …
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Service Offering Details

What is &Open?

&Open is a customer loyalty platform for modern brands. &Open is a gifting platform sends digital and physical gifts at scale from brands to people around the world and boosts customer loyalty, retention, and engagement across sales, marketing, and CX teams, all from one powerful platform.

Loyalty comes from investing in human relationships. The &Open global gifting platform aims to improve business performance by building brand loyalty. It supports Marketing, CX and HR teams by fostering emotional connections with customers, thus inspiring increased retention and advocacy. TLDR: Good gifts are small ways to build big, lasting brands.

&Open Screenshots

Screenshot of &Open
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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of &Open have discovered a range of valuable use cases and business problems that are effectively solved by the platform. By automating the process of sending gifts to customers and prospects, users have saved a significant amount of time. This has allowed them to focus on other critical tasks while still delivering thoughtful gestures that strengthen customer relationships. In addition, &Open's on-demand gifting service has been particularly impactful for users facing challenges such as the displacement of loved ones due to war. The platform offers a practical and thoughtful solution, enabling users to send gifts that bring comfort and joy during challenging times.

&Open has not only streamlined the process of purchasing and sending gifts to employees but has also alleviated the burden of managing gift redeems and shipping internally. This has resulted in significant time and effort savings for users, allowing them to allocate their resources more effectively. Furthermore, &Open's wide-ranging selection of thoughtful and high-quality gifts has become a valuable resource for users who struggle with finding the perfect gift themselves. The platform's offering of differentiated and ethical products ensures that recipients receive gifts they actually want and find motivating.

The flexibility provided by &Open is another key benefit for users. With options to gift physical, digital, or donation options, users can easily tailor their gifts to suit individual preferences and occasions. This provides a personalized touch that resonates with recipients and enhances the overall gifting experience. Moreover, the platform's ability to handle all the shipping logistics allows users to relax during events and customer gifting, eliminating the stress associated with managing delivery details or data issues.

For multinational companies with remote teams, &Open has revolutionized global staff gifting. Users have found it highly efficient in sending multiple gifts to multiple locations around the world without any hassle. This helps ensure that team members feel valued and appreciated regardless of their geographical location. Additionally, the satisfaction survey feature offered by &Open enables users to gain deeper insights into their team's preferences and make more informed gift selections. This has proven to be a valuable tool for enhancing employee satisfaction and engagement.

Overall, the &Open platform has successfully solved a variety of business problems for its users. From saving time and effort in gifting processes to providing thoughtful and high-quality gifts, as well as simplifying global staff gifting and enhancing customer relationships, &Open offers a comprehensive solution that meets the needs of diverse users.

User-Friendly Interface: Many users have praised the user-friendliness of &Open's interface, especially after the recent upgrade. They appreciate how easy it is to navigate and use the platform, enhancing their overall gifting experience.

Wide Selection of Gifts: Several reviewers have mentioned that &Open offers a wide array of gifts, providing ample options for various occasions. The large gift selection allows users to choose from a diverse range of options and find something suitable for every recipient.

Exceptional Customer Service: Numerous users have highlighted the exceptional customer service provided by &Open. They appreciate the excellent support received from the team, which enhances their overall experience with the platform.

High Price: Some users have expressed that the price of gifts offered by &Open is considered to be quite high. They believe that this can be a barrier, particularly for small companies who may have budget constraints.

Limited Gift Selection: There are requests from users for a wider range of options in the gift catalog, especially in terms of clothing branded items. Some users feel that the current selection can be limited and uninspiring.

Limited International Availability: Several users have mentioned that the availability of &Open's services outside of the US is not as mature. They would like to see more options available for markets such as the UK and Ireland. Additionally, some users believe that expanding the reach to more countries with shipping support would greatly benefit customers who currently cannot access the service.

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