Easy to learn, easy to support, and a great team of techs
Rating: 10 out of 10
July 05, 2018
DG
Vetted Review
Verified User
5 years of experience
We are an IT company that supports dental practices, and Open Dental is one of the practice management softwares that we support. Open Dental is incredibly easy to support and set up, and works very fast on even older PCs. It's open infrastructure allows third party plug-in creators to make pretty much anything that a dentist may need to integrate with their practice management system. The price is great as well. The interface is easy to learn, with a very low learning curve for new users. Open Dental is an easy recommendation, having worked with all major dental practice management softwares.
- User Interface is simple to learn
- Integrates well with all imaging programs
- Support techs are amazing, and remember your name when you call
- It's cheaper than almost all alternatives, but the value is higher
- Lots of plug-ins are available
- Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features
- Lots of reports to choose from, or you can make your own
Cons
- There are a few AR reports that would be nice to have as a template, so you don't have to make it on your own
- The cost of Open Dental is minimal, so ROI is huge.
- Dentrix, EagleSoft and CS SoftDent Software
Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.