OnShift Reviews and Ratings

Rating: 2.1 out of 10

Score

2.1 out of 10

Community insights

TrustRadius Insights for OnShift are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations for improving the mobile app of Onshift. Firstly, they suggest adding more features to enhance its functionality, providing users with a wider range of options and tools. Secondly, users recommend improving the messaging reply feature to facilitate efficient and effective communication. Lastly, users recommend adding flexibility in printable schedules, allowing users to customize and tailor schedules according to their specific needs for increased convenience and ease of use. This would result in an improved user experience overall.

Reviews

5 Reviews

Best way communicate with your Employees

Rating: 10 out of 10

April 5, 2022

Use Cases and Deployment Scope

I am working with Healthcare client and for them Onshift is one of the best software to maintain their work life balance. It focuses on improving daily lives of their healthcare employees and brings out the best in them which overall increases the productivity. It focuses on re-defining the employees experience and improving it in the best way.

Pros

Maintains Employee's data their time and attendance
Improves their Work Life balance
Talent acquisition

Cons

Problems with app permission
Could be more robust

Likelihood to Recommend

It is a useful software as it saves a lot of your time in managing the data. It makes scheduling super easy and keeps the employees data securely. You can also recovered the data in case that is lost. Great for healthcare workers as it identifies each and every employees problem and brings the best ways to improve them.

Verified User

Team Lead in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

OnShift easy and friendly use for all kinds of needs

Rating: 10 out of 10

Incentivized

March 28, 2022

Use Cases and Deployment Scope

the payroll benefit of this program OnShift is one of the industry-leading technologies in my personal opinion. it offers such great features and makes payroll processing such a breeze and the data entry is an awesome feature as well. there are so many benefits that make it a very seamless interface program and would highly recommend this product to anyone looking for a good payroll tool for your company. I personally love this product because it makes doing payroll and keeping track of everything very organized all in one place saving time and energy

Pros

reduces time and costs
easy to manage payroll and attendance
background screenings

Cons

sometimes the program freezes
saving time by having everything all in one place
very easy to see your schedule in one click
the mobile app needs improvement

Likelihood to Recommend

well based on experience since only been used for the payroll it has worked very well for this situation, based on a scenario where it has been less appropriate. that would not apply for my situation. very well suited for payroll. very easy to see a schedule in one click. also, you can send out mass messages to staff which makes communication awesome!

mike martinez

broker in Sales at unified health (1001-5000 employees)

Vetted Review

1 year of experience

Our organization APS and payroll improvement..

Rating: 8 out of 10

Incentivized

March 26, 2022

Use Cases and Deployment Scope

OnShift is our basic scheduling tool for our agents and other team leaders and quality and all departments. Schedulers and managers use OnShift to communicate via text with employees, to communicate open shifts, and to manage callouts. We also use OnShift for Payroll-Based days working, whereby staffing hours are reported, regulation, more than help full on that.

Pros

Scheduling and creating, managing, modifying schedules.
Payroll and easy to enter numbers, download CVS and calculating the agents salary.
Send mass texts to employees as needed.

Cons

Easily filling shifts.
Downloading schedules to an Excel file or spreadsheet that is easy for employees to read.
Let the agents get know better as sending a samples.

Likelihood to Recommend

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

mohamed el maghraby

qualitu coutch in Customer Service at octopus out source (201-500 employees)

Vetted Review

2 years of experience

New user experience on work enviroment

Rating: 7 out of 10

Incentivized

February 24, 2022

Use Cases and Deployment Scope

We were trained on this software for the possible use at managing our taskforce in an specific proyect, the interface its very user friendly, most of the information its on real time, we were able to make the proper schedule of work times without any issue whatsoever, the limit is the one that the nain user will give it.

The design feels young and fresh, it dosnt feel barebones like other softwares in the market, what i liked most is how detailed and clear its all the information on screen but thats my personal opinion, the main reason why it was assigned for our project was because how easy was to understand the main function and that was the overall opinion of most of the people on training.

The above was very important as let us have an easy supervision of the taskforce without much trouble.

Pros

Management
Easy of use
Important advanced options
Excelent design

Cons

Specific data on checkings
faster log in options
additional windows

Likelihood to Recommend

In my case everything revolved arround the management of the task force, the overall information that we were able to access was very helpfull, as in previous projects we had really bad experiences in this specific department, OnShift relly shines as a platform that will let you monitor most information that seniors members on the company need to be able to perform in a fast and accurate enviroment.

Verified User

Supervisor in Customer Service (10,001+ employees)

Vetted Review

1 year of experience

OnShift - a Powerful Scheduling Partner

Rating: 10 out of 10

Incentivized

March 3, 2020

Use Cases and Deployment Scope

OnShift is our primary scheduling platform for our nursing and other ancillary departments. Schedulers and managers use OnShift to communicate via text with employees, to communicate open shifts, and to manage callouts. We also use OnShift for Payroll-Based Journals, whereby staffing hours are reported, per federal regulation, to CMS on a quarterly basis.

Pros

Scheduling - ease of creating, managing, modifying schedules.
PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
Communicate to employees regarding open shifts, share open shifts with staff.
Send mass texts to employees as needed.

Cons

OnShift's Text2Hire software for texting current applicants is not as flexible as other platforms and too pricey for the quality of the product.
Downloading schedules to an Excel file or spreadsheet that is easy for employees to read and understand is an issue.

Likelihood to Recommend

Well suited: managing schedules, filling open shifts, printing schedules, PBJ, integration with payroll software (ADP).

Less appropriate: Text2HIre software, ability to change schedule format for employees to easily understand/read.

Stephanie Swap

Employee Services Director in Human Resources at Fairview Oddfellows Home of Connecticut (201-500 employees)

Vetted Review

3 years of experience

View profile

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