Name: MICE Operations
Author: MICE Operations

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

Higher Education

Education

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Enterprise Resource Planning (ERP)

Quality Management

Supply Chain Visibility

Enterprise

Accounting

Investor Relations

Loan Origination

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

HR Service Delivery

Job Board

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

App Development

Block Storage

Cloud Storage

Code Review

Data Center Outsourcing (Canada)

Debugging

Enterprise Backup

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Non-Relational Databases

Process Mining

Runtime Application Self-Protection

Security Awareness Training

Security Validation

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Analytics

Digital Rewards

Email Marketing

Marketing Automation

Native Advertising

Product Information Management (PIM)

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

eCommerce

Sales

Cloud Computing Security

Insider Risk Management

Microsegmentation

Security

Assisted Living

Clinical Data Management

Jail Management

Medical Scheduling

Patient Engagement

Vertical-Specific

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MICE Operations, developed by MICE Operations B.V., is an event management software designed to streamline and automate the operations of event venues, hotels, catering companies, and event planners. According to the vendor, this software provides a comprehensive set of tools for managing the entire event planning and execution process. These tools include event scheduling, online RFP (Request for Proposal) management, digital proposals, invoicing, worksheets, CRM (Customer Relationship Management), capacity charts, event dashboards, and integrations with other software systems. MICE Operations is said to be suitable for companies of all sizes, from small event venues to large hotel chains and event management companies. It is commonly used by professionals in the event venues, hotels, catering companies, event planners, and event management industries.

**Event Planning**: According to the vendor, MICE Operations offers a comprehensive event planning module that allows users to manage all aspects of event planning, including scheduling, room allocation, resource management, and attendee management.

**Online RFP Tool**: The vendor claims that MICE Operations provides an online Request for Proposal (RFP) tool, enabling users to create and manage RFPs directly from the system. Users can create customized RFP forms with pre-defined fields to gather all necessary information from clients.

**Digital Proposals**: MICE Operations allows users to create visually appealing and customizable digital proposals, according to the vendor. Users can enhance their proposals by easily adding images, videos, and other media to showcase their offerings.

**Invoicing**: The vendor states that MICE Operations includes an invoicing module that allows users to generate professional invoices quickly and easily. Users can create customizable invoice templates and automatically populate them with relevant event and client information.

**Worksheets & Documents**: MICE Operations provides a centralized location for managing all event-related documents and worksheets, according to the vendor. Users can create and store event worksheets, such as event schedules, floor plans, and catering orders.

**CRM & Tasks**: According to the vendor, MICE Operations includes a built-in CRM system that allows users to manage client information, communication history, and tasks. Users can track client interactions, including emails, phone calls, and meetings, all in one place.

**Capacity Charts**: MICE Operations offers capacity charts that enable users to manage and visualize event space availability, according to the vendor. Users can easily view and manage room capacities, set up different room configurations, and track availability in real-time.

**Event Dashboard**: The vendor claims that MICE Operations provides a centralized event dashboard that gives users an overview of all upcoming events. Users can view event details, including event dates, client information, and event status, all in one place.

**Messages**: According to the vendor, MICE Operations includes a messaging system that allows users to communicate with clients and team members directly from the system. Users can send and receive messages, attach files, and track message history.

**Integrations**: MICE Operations offers integrations with other software systems, according to the vendor. This allows for seamless data transfer and synchronization. Users can integrate MICE Operations with accounting software, CRM systems, and marketing automation tools to enhance productivity and streamline workflows.

Be Certain Enterprise

Be Certain Pro

Be Certain Essential

Certain Event Automation Software

INDIVIDUAL

CORPORATE

ENTERPRISE

Bizly

MICE Operations

Event Management platforms is used to manage events, from planning to registration and ticketing, to apps for attendees.

Event Management

Virtual Event

These are features for Virtual Event software.

Registration, RSVP, and ticketing

Attendees can register, RSVP, and/or purchase tickets for the event in advance

Email marketing

Personalized email marketing to registered attendees, either within the software or through integrations

Livestreaming

Events can be broadcast live to hundreds or thousands of attendees

Audience engagement

Interactive features like live chat, polls, Q&A, and gamification

Event recording

Events can be recorded so that attendees can rewatch presentations at a later time

Virtual booths

Sponsors can set up customizable virtual booths that attendees can visit

Networking

Video and text chats specifically for attendee networking are available

Event analytics

Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Audience polling

Attendees can ask questions during the presentation.

Meeting space storage

Includes cloud storage space for files related to the meeting, which is accessible to presenters, attendees, and/or participants.

Annotation

Presenters and/or participants can make real-time annotations to presentation content, such as slides.

Remote support features

Includes features for remote support, such as remote control of mobile devices.

Handouts

Administrators of online events can distribute handouts or other supplemental, digital materials to event attendees.

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

Branding options

Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)

Integration to Marketing Automation

Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.

Attendee list export

The ability to export lists of event participants.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Participant list

Participants can see a list of other participants.

Confidential attendee list

Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

Secure file sharing

File sharing capabilities are secure for sensitive data.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

End meetings

Integrates with social media

Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

Record meetings / events

Meetings and webinars can be recorded for playback.

Dial-in attendance

Invitations include a phone number that attendees can to dial into meetings (audio-only).

Online attendance

Invitations include a link for attendees to listen/view/participate in meetings from their internet browsers.

Mute

Attendees have the option to mute themselves during meetings.

Slideshows

Presenters can present slideshows during the meeting within the web conferencing platform.

Media

Presenters can display images and videos during a meeting within the web conferencing platform.

International calling

Supports audio and video for international calls.

Multiple webcam streams

Supports multiple webcam streams for group face-to-face meetings.

Event registration

Attendees can register in advance for upcoming online events (such as webinars).

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

Responsive Design for Web Access

Web design aimed at producing easy-to-read sites across a range of different devices.

MICE Operations

Overview

What is MICE Operations?