Overview
What is KnowBe4 PhishER/PhishER Plus?
PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and…
KnowBe4 PhishER review June 2024
KnowBe4 PhishER is a great addition to Current KnowBe4 customer and M365 exchange customer looking to simplify reporting and hunting.
Best Email Reporting and Management Tool
A tool that compliments your mail defenses
PHISHER
Great security products.
Great Security Awareness training tool
KnowBe4 PhishER is a great service
Phishing Hero!
PhishER is easy to use for all staff and great protection.
KnowBe4 PhishER Saves Precious Staff Time
The #1 Product to Improve Security Awareness
Quick and easy to implement with large returns in value
KnowBe4 PhishER/PhishER Plus Is The Best
How KnowBe4 PhishER/PhishER Plus Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Machine Learning to Prevent Incidents (64)9.191%
- Live Response for Rapid Remediation (65)8.888%
- Centralized Dashboard (75)8.787%
- Company-wide Incident Reporting (60)8.585%
Reviewer Pros & Cons
Pricing
3001-5000 Monthly Pricing Per Seat
$0.75
2001-3000 Monthly Pricing Per Seat
$0.85
1001-2000 Monthly Pricing Per Seat
$1.00
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Incident Response Platforms
Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses
- 8.5Company-wide Incident Reporting(60) Ratings
Built-in enterprise-level ticketing system to leverage the knowledge of the entire workforce, not just the security team
- 7.6Integration with Other Security Systems(58) Ratings
Pre-built integration with other security systems like SIEM and threat intelligence
- 8.7Centralized Dashboard(75) Ratings
A central dashboard provides analysts with a clear look at the most important data
- 9.1Machine Learning to Prevent Incidents(64) Ratings
Incident prevention powered by machine learning with no human intervention
- 8.8Live Response for Rapid Remediation(65) Ratings
Live remediation response allows incident responders to initiate remediation from anywhere over secure connection
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is KnowBe4 PhishER/PhishER Plus?
PhishER is a light-weight SOAR platform that automatically analyzes and prioritizes reported email messages to identify and quarantine malicious emails across an organization. PhishER helps InfoSec and Security Operations teams cut through the inbox noise and respond to the most dangerous threats more quickly.
PhishER is available as a stand-alone product or as an optional add-on for KnowBe4 customers that want to automatically prioritize and manage potentially malicious messages that were reported through the KnowBe4 Phish Alert Button. PhishER Plus is an upgraded subscription level that includes all of the features from PhishER with additional enhancements and AI-validated crowdsourced data. PhishER Plus was developed to help supercharge an organization’s email security defenses. It does this by automatically blocking phishing attacks that mail filters miss.
KnowBe4 PhishER/PhishER Plus Features
Incident Response Platforms Features
- Supported: Company-wide Incident Reporting
- Supported: Integration with Other Security Systems
- Supported: Centralized Dashboard
- Supported: Machine Learning to Prevent Incidents
- Supported: Live Response for Rapid Remediation
Additional Features
- Supported: Automatic Message Prioritization
KnowBe4 PhishER/PhishER Plus Screenshots
KnowBe4 PhishER/PhishER Plus Videos
KnowBe4 PhishER/PhishER Plus Integrations
KnowBe4 PhishER/PhishER Plus Competitors
KnowBe4 PhishER/PhishER Plus Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
KnowBe4 PhishER/PhishER Plus Downloadables
Frequently Asked Questions
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Reviews and Ratings
(176)Attribute Ratings
Reviews
(1-15 of 15)- Reporting of Phishing emails
- Alerting end users of simulated phishing training emails
- Integrating Managed Blocklist to M365 Exchange
- Hunting for and removing found threats
- PhishRIP automation is a bit confusing to get setup with the automation.
- We had some problems with M365 syncing blocklists initially.
- Would be nice to be able to report spam vs phishing like the Microsoft report button.
A tool that compliments your mail defenses
- Dashboard and reporting of identified mails
- Integration with tools such as virustotal for file & URL inspection
- Suspicious mail removal from multiple mailboxes
- Automated alerts via webhook integrations
- Creation of rules using natural language AI integration to make it more straightforward would be great
While there are strengths to the PhishER tool alone, there is only limited value in using it without the interaction with the training. It may be seen as less beneficial to companies that already leverage some form of protection from their mail service provider - such as Office 365, but with the potential risks posed by Phishing attacks - this is a risk best reviewed against your own risk appetite.
KnowBe4 PhishER is a great service
- Allows users to notify admins of a phishing email
- Helps us train our users on proper email usage
- Gives us information on what kind of emails are being reported
- KnowBe4 PhishER could have a simpler login process
- Email notifications would be nice
- A phish confidence level on the emails reported could be useful
The #1 Product to Improve Security Awareness
- Increase security awareness
- Educate users with automated phishing emails and training
- Reduce needed time to handle reported phishing messages
- Improve our blocking filters
- Faster localisation of training modules to our local language
- Provide insights on effectiveness of PhishER Plus
PhishER: a time saver and a threat preventer!
- Scans submitted messages for threat level
- Returns clean emails to users
- Learns and adapts as more messages are submitted
- User interface is highly techincal in some areas
- Actions for phishRIP are not the most intuitive
- Usability requires higher levels of training
KnowBE4 PhishER Review.
- Categorization of suspect emails to Benign, SPAM and Threat.
- Integration to VirusTotal, Ticketing platform.
- Smart Dashboards.
- Canned auto - response email to end-users.
- AI/ML algorithm could be improved to reduce false positives and increase auto-resolved suspect emails.
- Simple, easy to use. Minimal training required.
- Helps you focus on the most important vs. reviewing thousands of emails.
- Doesn't require a full-time resource.
- Ability to integrate/share data with other SIEM solutions.
- The platform offers a simple, one-click reporting button for end-users.
- Allows teachers to report suspicious emails without needing technical expertise.
- The IT department is able to review all suspicious email in one dashboard.
- Enhancing the automated response capabilities, such as directly initiating remediation processes or integrating with other cybersecurity tools, could further streamline the threat management process.
- Implementing a feedback system where users can be informed about the outcome of their reported emails might encourage more proactive engagement.
- the reporting tool is not as streamlined on mobile devices as it is on desktops. Enhancing mobile functionality would be beneficial
KnowBe4 PhishER Review
- Flag Phish Emails
- Allow administrative action on flag
- Automated action on flagged items classified as phishing
Save your security team from burnout
The ROI is rapid and your security team will be able to focus on higher value tasks. It is worth the time to work with a KnowBe4 engineer to fine tune the policies for your environment.
Looking forward to seeing how KnowBe4 can integrate AI into this product for even more automation.
- Reduces the noise vs signal ratio
- Saves your team time
- Encourages users to report phishing emails
- Automates a task that your team hates doing
- Improve AI for greater filtering
- Better explanations of the policy settings and rules and how to tweak them for increased results
- Automated gamification/rewards for end users to encourage reporting actual phishing
- Automate sending executive level reports to maintain c-suite support and show ROI
If you have the PAB for users to report phishing, then you need PhishER.
End users can help themselves!
- Keeps users in the same environment they are used to
- Eliminates a lot of unnecessary helpdesk tickets
- Allows for standardized phishing tests
- Would be nice if it could analyze links and report back if a link is deemed safe.
Unlocking Resources. KnowBe4 PhishER Simplifies Security
- Automation
- Reporting
- Security
- Blacklist integration
Phish ER to the rescue
- Minimal false positives
- Ease of use in defining and designing flows
- Ease of use in defining and designing response templates
- Reporting - the reports in place are useful but allowing for more details would be helpful
- More Quick Actions
Automated Email and Incident Response Solution!
- Provides high level reporting
- Integration with ticketing system such as Jira
- The flexibility of creating rules that align with various workflows
- Easy to use interface
- The number of action items could be expanded to include more functionality
- The option to schedule reports and send to various team members to eliminate the need to go into the console on a weekly or monthly basis
- Additional widgets to expand the dashboard functionality
This product also gives the team visibility on what is being reported and help determine if the email reported is localized or widespread throughout the organization. Meaning, depending on how many people report an email based on location and job roles.
This solution is well suited for an organization or team who would like to automate the guess work of determining if a email is a phish, spam, or safe. Additionally, have that one click response to the user who reported to get additional insight on if they did respond to the email or clicked on that was determined to be a real phishing email.
- As an add-on to KnowBe4's Outlook plug-in, it can simplify researching phishing messages.
- It has saved hours of time on our help desk and staff researching emails.
- It takes human error out of the mix when researching messages.
- It seems a lot of new messages are not categorized yet so newer phishing messages may have to be hand checked.
- As an add-on to our existing KnowBe4 products, it was a good deal but on its own is expensive.
- The interface is nice but makes it tough to get low-level detailed info.