Name: iMIS
Rating: 4.3 (25 reviews)
Author: Advanced Solutions International, Inc.

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Mobile App Development

Push Notifications

Software Repositories

WebOps

Development

Business Intelligence (BI)

Collaboration

Contract Management

Data Analytics  and BI Services

Data Discovery and Visualization

Document Management

Embedded Business Intelligence (BI)

Org Chart

Procurement

Project Portfolio Management

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Virtualization

Data Virtualization

Database Load Balancing

Desktop Management

Desktop Outsourcing

Firewall Security Management

Fraud Detection

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Smart Contracts

Technology Business Management

Tower Servers

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Digital Asset Management

Email Marketing

IP Geolocation

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Quote to Cash

Sales

Animation

Construction Workforce Management

Dental

Digital Forensics

Insurance Policy Administration Systems

Medical Billing

Smart Cities

Vertical-Specific

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### Membership Management
Users generally praise iMIS Engagement Management System's robust membership management capabilities. They appreciate the ease with which members can manage their membership status, event registrations, and contact information. The system's ability to offer members-only content and event registrations based on membership status has been highlighted as a significant factor in driving member retention and growth. Additionally, users find the integration with automated email marketing software to be a valuable feature in keeping members informed and engaged. Despite some challenges in system configuration and certain limitations, users acknowledge that iMIS has significantly improved their membership management processes and contributed to the overall growth of their associations.

### Event Management
Users consistently highlight the iMIS Engagement Management System's event management as a standout feature, praising its ability to streamline and automate processes. While some users mention occasional hiccups in the payment process for events, overall, the system is commended for its efficiency in managing event registrations and facilitating a smooth experience for members. The software's cloud-based accessibility and customizable dashboards provide users with a comprehensive overview of event metrics, attendee demographics, and revenue generation. Integration with websites and third-party products further enhances the event management capabilities, allowing for centralized data capture and improved member engagement.

### Reporting and Dashboards
Users generally praise iMIS Engagement Management System for its robust reporting and dashboard capabilities. The system's reporting features are lauded for their flexibility, allowing users to generate a wide range of reports, even accommodating complex requests. Additionally, the dashboards provide a quick snapshot of key metrics, enabling users to gain insights at a glance. While some users find the learning curve steep and the lack of documentation frustrating, the overall consensus is that iMIS's reporting and dashboard functionalities greatly enhance data visibility and decision-making processes within organizations.

### Automation and Process Improvement
Users consistently highlight iMIS Engagement Management System's automation and process improvement functionalities as key strengths. The system's process automation capabilities have been instrumental in saving time and enhancing workflow efficiency for organizations of varying sizes. Users appreciate the ease of use and the continuous improvements in functionality through regular service pack releases. The automation features, such as personalized email automation and task automation, have significantly reduced manual workloads and improved overall data quality. Additionally, the system's intuitive design and user-friendly dashboards contribute to a positive user experience when leveraging its automation and process improvement tools.

### Learning and Training
User experiences with iMIS Engagement Management System's learning and training functionalities vary widely. While some users praise the system's comprehensive training resources and supportive learning hub, others express frustration over the steep learning curve, particularly for new staff members. The lack of detailed documentation for certain features has been a common point of contention, leading some users to seek assistance from external resources and support partners. Despite the mixed opinions, many users acknowledge the value of investing time in training to fully leverage the system's extensive capabilities for data analysis and reporting.

### Communication and Marketing
Users generally praise iMIS Engagement Management System for its robust communication and marketing features. The system's ability to facilitate mass communication, schedule automatic tasks, and streamline member renewals is highly valued by users. However, some users have encountered challenges such as a steep learning curve with IQA queries, intermittent slow load times, and occasional errors. Despite these drawbacks, the system's strong communication and commerce benefits, along with its excellent database management, make it a valuable tool for enhancing member engagement and communication strategies.

### Customization and Integration
User sentiment varies when it comes to the customization and integration capabilities of the iMIS Engagement Management System. While some users praise the system for its ease of customization and integration with third-party apps through APIs, others find the learning curve challenging and note limitations in configuring the system to meet specific needs. The ability to customize data fields and leverage IQA queries for flexible data retrieval is highlighted as a strong point by many users, although some mention the need for customized solutions to fully optimize the system's capabilities. Additionally, there are mentions of the system's continuous improvement and the positive impact of integrating various software solutions to enhance overall functionality.

### Third-Party Integrations
Users generally praise the robust third-party integrations offered by iMIS Engagement Management System, highlighting its ability to seamlessly connect with various external systems and enhance overall operational efficiency. While some users express concerns about the cost and occasional clunkiness of third-party support, the majority appreciate the system's adaptability and the ease of integrating with popular platforms like Mailchimp and Higher Logic. The flexibility provided by iMIS's third-party integrations is seen as a significant advantage, allowing organizations to streamline processes and consolidate data effectively.

### Staff Collaboration
Users generally praise the staff collaboration capabilities of the iMIS Engagement Management System, highlighting the efficiency gained in streamlining essential tasks and automating processes. While some users mention a learning curve for new staff members, overall, the system's flexibility and ability to track interactions and data have been commended. The system's Process Automation feature has been particularly lauded for freeing up staff time and improving productivity. Additionally, users appreciate the support provided by the system's staff, emphasizing the ease of use and logical interface that aids in enhancing staff collaboration within organizations.

### User Experience and Usability
Users appreciate the user-friendly nature of the iMIS Engagement Management System, noting that it simplifies their tasks and enhances their overall experience. The system's ease of customization and ability to generate insightful reports for key performance indicators are highlighted as key strengths. Additionally, the positive feedback on the web-based version's usability and customization options further solidifies its appeal to users. The learning curve mentioned by some reviewers seems to be a minor hurdle that is easily overcome, leading to a generally favorable perception of the system's user experience and usability.

Difficulty in Upgrading Software: Some users have mentioned the difficulty they faced when trying to upgrade the software, as it required multiple patches and was not a seamless process.
Limited Integration with Third-Party Apps: Several reviewers have expressed their desire for more integrations with third-party apps, particularly for accurate tracking of giving history and wealth capacity. They feel that the current integration options are limited and do not meet their needs.
Sluggish System Performance: A number of users have found the system performance of iMIS to be sluggish, possibly due to customizations. They have experienced delays and slow response times while using the software, which has impacted their productivity.

Wild Apricot is an association management platform that emphasizes automation of member lifecycle management (i.e. attract, engage, renew), and also assists with receiving online payments and payment processing, and website content and engagement.

Wild Apricot was acquired by Personify Corp in 2017.

Personal

Group

Community

Professional

iMIS

Association Management software is primarily designed to automate some of the standard management tasks of membership organizations, where members pay monthly or annual dues. These systems include not just membership management and event management, but also campaign management for targeted marketing campaigns, subscription and publications management, and award management.

Association Management

Likelihood to Recommend

Since 1991 Advanced Solutions International has focused on&nbsp;helping thousands of non-profits grow&nbsp;revenue, reduce expenses, and improve performance through&nbsp;best practices, ongoing client advice, and proven solutions.&nbsp;Advanced Solutions International&nbsp;is&nbsp;the company behind iMIS — a leading member&nbsp;and donor engagement management system (EMS)™.

Advanced Solutions International, Inc.

Salesforce Sales Cloud

HubSpot Marketing Hub

Higher Logic Thrive

Pivotal CRM, discont

Higher Logic Communications, now part of Higher Logic Thrive

Salesforce CMS

HubSpot Service Hub

Director of Marketing

iMIS Engagement Management System 2022-04-11 19:07:26

Microsoft Dynamics GP

Orange Leap MPX (discontinued)

ACTIVE Education (ACTIVE Net)

Mobile Roadie

Director of Information Technology & Assistant Pastor

iMIS 2018-11-15 12:50:14

Ellucian CRM Advance

Blackbaud Raiser's Edge NXT

Development Coordinator

IMIS 2016-06-10 08:12:48

SurveyMonkey

RightSignature, on Sharefile

PayPal Payments Pro

iMIS 2017-04-11 11:12:25

ConnectWise PSA

Microsoft Azure

Microsoft Power BI

Microsoft 365

BI Brainz

iMIS 2017-04-05 08:35:25

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

3rd party

Accurately track

Web version

Templates are not

Data entry

Major problem

Integration process

Pull a report

System performance

3rd party applications

User friendly

Generate reports

Support site

Evaluation process

Business processes

Add custom

Download reports

Help ticket

Road map

One stop shop

Home

We use iMIS Engagement Management System as our AMS, so it plays a key role in our membership management, event management, financials, product sales, and more. It does a little bit of everything for our organization. We are also in the process of integrating it with our new marketing automation platform, which will be a great addition to our marketing toolkit.

Display member information
Pull lists of contacts/companies
Provide our member services team a quick snapshot of information they can reference when on a call with someone

It would be nice if it was easier to upgrade without having to use so many patches
All the features in one version should be available in another (web version vs desktop)
Ability to run more reports without having to know SQL

Association management
Join/renewal process
Contact profile management

It's been a consistent AMS tool for our organization for nearly 20 years, so that brings a level of familiarity and comfort-ability for staff.
By integrating with marketing automation, we will see a series of automated messages reach members who are due to renew and those who have just joined. We expect to see this lead to a higher renewal rate and see an increase in member engagement.
On the negative side of having had the iMIS Engagement Management System for so long, we have had to customize it so much over the years that it's a bit of a patchwork feel. We haven't lost functionality, but it has cost us some efficiency doing it that way.

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Salesforce CMS and Pivotal CRM

Higher Logic Communications, Higher Logic Community, HubSpot Marketing Hub, HubSpot Service Hub

We use iMIS to manage our membership and guests, track attendance and contributions, track leadership and volunteer activities, as well manage our Bible Study groups. iMIS is used by our organization as a whole (350 licensed users across six locations). Our organization exists for those who aren’t here yet. iMIS helps us identify guests to our locations, assign those guests to staff and leadership/volunteers for personal follow-up. It also helps us track engagement to aid us in leadership and volunteer recruitment.

Flexibility and Customization: iMIS is like a tailored suit. We track all kinds of information and it gives us the ability to customize our screens, add custom fields, and build out the navigation to mirror actual data processing and workflows.
API: iMIS is like a box of legos. Not only do you get what’s pictured on the box, but the API gives us the ability to adapt it, add new bricks (custom apps), and extend it beyond its original design. We have created several new modules that solved our Gap Analysis identified during our product evaluation process.
Great Support: Our relationship with ASI like a good marriage. They provide great support and they listen to their customers. Their product team also does sprint reviews and invites customers to participate and have a voice in the product road map.

System Performance: iMIS has always seemed to have had performance issues....sluggish specifically. Though some of that may be in part to some of our customizations, but we don’t think so.
Integrations with 3rd Party Products: we would like to see more integrations with 3rd party apps.

We measure ROI in terms of changed lives, not revenue since we are a church and a non-profit organization. As our church has grown, we have been better equipped to identify new visitors, follow-up on the physical and spiritual needs of our membership and give away leadership to our members.

MPX, Microsoft Dynamics GP, Mobile Roadie

I used iMIS as the development coordinator for a non-profit nursing membership association headquartered in Washington, DC. In the development department, I entered charitable gifts from individuals and corporate partners. Unfortunately, the finance department used a separate accounting software system to actually process and reconcile the funds. RESULT: Two different databases to record and track the same charitable gifts.

One of the strengths in iMIS is the ability to give a single constituent multiple classifications (i.e. board member, committee, past donor, etc.).

iMIS is not a donor database to accurately track giving history, wealth capacity, etc. These functionalities are extremely helpful for fundraising professionals.

iMIS had a neutral impact on my non-profit organization's overall business objectives. Both the finance and department teams just worked around the limitations that iMIS had.

I currently use iMIS to hold our organization's website, membership database, and event management [information]. It has not been easy using iMIS. Sometimes, we will send an email and it will not go out to members. Other times we are making changes to the website that either take too long to publish or do not publish at all. We have a challenging time pulling together queries from the database. Nothing is really simple. It is a great concept to have a one-stop-shop, however, it has not been functioning well for us.

One-stop-shop. I love that we have one system that will track our income, manage membership, email contacts, manage our website and pull reports.
Response time on support tickets. Whenever I have a problem using iMIS, I can either log into their support site to submit a help ticket or send it directly from my email account. Someone normally responds to me within the hour and then I will get a solution within the day no matter the time of day I submit the ticket.
Easy to use widgets. I love using widgets to pull a page together. They have slideshow widgets that use on a daily basis. There are also forum widgets and widgets to pull an already created query to a page you choose to display this information on.

Emailing. Sometimes our emails do not go through and all fail. I would like for some sort of alert to occur when these situations happen. We normally get a response from our members about them not receiving the information we have promised them.
Queries. An easier way to build queries would be nice. It is super confusing trying to determine which fields to pull from. When asking for help, they state that we will be charged by the hour to get a basic query created. It's a little obnoxious.
Dynamic pages. I would like more attractive homepage templates. Current templates are not very attractive or dynamic. Also, page publishing is a major problem.
Limited PayPal Integration. We were initially under the impression that when a payment was placed through the iMIS site, then the payments along with the iMIS codes would go through to PayPal. This is far from the truth. We always have to do extra work to pull a report from iMIS and then also from PayPal since the codes do not transfer over. It would be great for us if this could change in the near future.

We have had a number of emails to our members never reach their recipients. This has caused problems in terms of our members not getting information on time.
We put in time and effort daily to make changes to our website. Sometimes, these are changes that must occur on behalf of a member of our association. People are expecting to see new postings and information, however, if the page does not post for us it leaves us looking unprofessional and unprepared.
We have had several delays in book keeping due to reports not matching income in our accounts. It would be great if iMIS could integrate account codes into PayPal automatically.

PayPal Payments, SurveyMonkey, RightSignature

iMIS

Overview

What is iMIS?