Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center…
The following is a quick overview of editions offered by other software in similar categories
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…
a better price more configuration options more accessible to people with little knowledge … level of margin of error must be minimal, human lives are at risk and can cost dearly if Google cloud contact center AI fails, in the scenario in which
Competitive pricing allows for a positive impact on ROI. Virtual agents help reduce labor costs
continuing. We think the ease of systems implementation and integration adds value and substantiates the use and excellent functionality of the product and … choice. The ease of implementation and ease of rollout further enhanced the value-added and usefulness of the associated…
