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Red Falcon

Red Falcon

Overview

What is Red Falcon?

Red Falcon is an integrated business management system and eCommerce platform, designed to make the supplier ordering process simpler with integrations that allow users to submit accurate orders electronically, receive acknowledgments, and manage complex jobs. The software automatically connects with…

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Recent Reviews

Red Falcon Experience.

9 out of 10
June 25, 2024
Incentivized
We use it to process office supply orders. Having more reporting options included in the software or a report builder would be nice, other …
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How Red Falcon Differs From Its Competitors

Supplier Integrations

Most certainly. The integration is vital. Transmission of POs and the sales order creation simplifies things tremendously. Communication of available or new suppliers that we can integrate with needs improvement. Being able to provide to our customers the various products offered by our vendors is …
Continue reading

Ecommerce

Indeed. We have integrated Red Falcon with multiple vendors and thus that provides access to those vendor products to our customers. The ability to add products of our own is also beneficial as it allows our customers to order them online. The flexibility to create a customer customer website is …
Continue reading

Ecommerce

We just added the EvoX website to Red Falcon, and it has allowed us to promote the items we want to sell more of and to better the customer shopping experience. I believe order sizes will increase moving forward.
Continue reading

Reviewer Pros & Cons

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Verified User
Administrator in Finance and Accounting
Business Supplies & Equipment Company, 11-50 employees
Verified User
Administrator in Customer Service
Logistics & Supply Chain Company, 11-50 employees
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Pricing

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Red Falcon

Red Falcon

N/A
Unavailable

What is Red Falcon?

Red Falcon is an integrated business management system and eCommerce platform, designed to make the supplier ordering process simpler with integrations that allow users to submit accurate orders electronically, receive acknowledgments, and manage complex jobs. The software automatically connects…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

SAP S/4HANA Cloud

SAP S/4HANA Cloud

Free
What is SAP S/4HANA Cloud?

SAP S/4HANA Cloud is a modular cloud ERP software designed for every business need – powered by AI and analytics. SAP S/4HANA Cloud enables users to run mission-critical operations in real time from anywhere, introduce new business models in an industry, and expand globally. It can be deployed…

Acumatica

Acumatica

$1,000
per year
What is Acumatica?

Acumatica delivers a set of cloud-based business software applications with dashboards, reporting tools, integrated document management, centralized security, and customization tools.

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Product Details

What is Red Falcon?

Red Falcon ERP (Enterprise Resource Planning) from ECI offers a solution designed specifically for the needs of dealers. It is a customizable ERP and ecommerce software that works with QuickBooks® accounting software that is used to automate business processes, and encourage online purchasing to build a brand.


The software aims to enable users to:

· Streamline operations for increased efficiency and productivity.

· Improve profitability through smarter decision-making and cost control.

· Enhance customer service with real-time data and a seamless buying experience.


Red Falcon helps business supply dealers to compete with national chains using Red Falcon while managing all the moving parts of a small business. Some features of Red Falcon include:

Ecommerce

Gives customers a shopping experience that will keep them coming back, turning an ecommerce site into a revenue generator. Red Falcon's ecommerce platform makes controlling the shopping experience easier, to maximize conversion rates and increase customer loyalty.


Pricing groups
Supports an “off-the-shelf” pricing structure, so there's no need to spend time on pricing items, saving on operational costs. The user can change the storefront, pricing, and options for each price group.

Supplier integrations
Designed to make the supplier ordering process simpler with integrations that allow users to submit accurate orders electronically, receive acknowledgments, and manage complex jobs.

Accounting integration
An integration with QuickBooks accounting software ties ecommerce, retail orders, inventory, and financials together directly in Red Falcon, so there’s no switching between programs. Red Falcon and QuickBooks sync throughout the day so the user can access real-time data on inventory levels of stocked items, revenue, and taxes.

Pricing groups
Set up an “off-the-shelf” pricing structure, so there's no need to spend time on pricing items, saving on operational costs. The user can change the storefront, pricing, and options for each price group.

Built-in business analytics
Provides a 360° view to understand the profitability of customers, products, contracts, groups, and employees. Supports decisions based on real-time data to fuel growth. Users can spot important insights with data visualization dashboards.

Cloud Security
As a cloud solution it also provides the user's business with enterprise-level compliance, security, backup, and support.


Red Falcon is presented as an ideal solution for small to medium-sized dealers, such as:
  • IT consumable dealers
  • Art suppliers
  • Educational suppliers
  • GSA contract holders
  • Promoational products dealers
  • Jan/San & breakdown supply dealers

Red Falcon Features

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing
  • Supported: Order Orchestration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions
  • Supported: User-level audit trail

Red Falcon Screenshots

Screenshot of Dashboards available in Red FalconScreenshot of the retail app for Red FalconScreenshot of Pending Orders in Red Falcon

Red Falcon Integrations

Red Falcon Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUSA
Supported LanguagesEnglish

Red Falcon Downloadables

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Comparisons

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Reviews and Ratings

(13)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
July 01, 2024

Red Falcon Review

Verified User
Administrator in Finance and Accounting
Business Supplies & Equipment Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Red Falcon to facilitate e-commerce orders from Essendant, Clover and Arlington Industries into our e-automate system.
Pros and Cons
  • Pushing orders from Red Falcon to E-auto
  • Constant upgrade improvements
  • Pricing tool
  • Additional vendors to integrate with
  • Pricing tool options related to shipping cost
  • Uverse (Key Point Intelligence) has software that integrates with BLIQ for MFP creation, pricing, etc. This as an option on Red Falcon would eliminate our need for Uverse
Likelihood to Recommend
It does a great job pushing orders into e-automate, including creating the items, POs, and order in e-auto. On a whole, Red Falcon has many options available for customization to a end customer. More integration options with e-auto would be great.
Red Falcon Feature Ratings
General Ledger and Configurable Accounting
N/A
N/A
Subledger and Financial Process
N/A
N/A
Inventory Management
N/A
N/A
Order Management (4)
67.5%
6.8
Pricing
70%
7.0
Order entry
100%
10.0
Credit card processing
100%
10.0
Order Orchestration
N/A
N/A
Payroll Management
N/A
N/A
Reporting & Analytics (2)
90%
9.0
Dashboards
100%
10.0
Standard reports
80%
8.0
Customization (2)
45%
4.5
API for custom integration
90%
9.0
Plug-ins
N/A
N/A
Security (1)
100%
10.0
Role-based user permissions
100%
10.0
Grants Management
N/A
N/A
Project Financial Management
N/A
N/A
Project Execution Management
N/A
N/A
Procurement
N/A
N/A
Risk Management
N/A
N/A
Logistics
N/A
N/A
Manufacturing
N/A
N/A
Supply Chain
N/A
N/A
Product Lifecycle Management
N/A
N/A
Return on Investment
  • Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
  • The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.
Supplier Integrations
Most certainly. The integration is vital. Transmission of POs and the sales order creation simplifies things tremendously. Communication of available or new suppliers that we can integrate with needs improvement. Being able to provide to our customers the various products offered by our vendors is critical to increasing overall use of Red Falcon and thus our related ROI.
Ecommerce
Indeed. We have integrated Red Falcon with multiple vendors and thus that provides access to those vendor products to our customers. The ability to add products of our own is also beneficial as it allows our customers to order them online. The flexibility to create a customer customer website is also beneficial, especially for our larger customers.
Other Software Used
June 25, 2024

Red Falcon Experience.

Verified User
Administrator in Customer Service
Logistics & Supply Chain Company, 11-50 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
We use it to process office supply orders. Having more reporting options included in the software or a report builder would be nice, other than having to log in to Acsellerate.
Pros and Cons
  • Ease of processing orders.
  • Accessible anywhere.
  • Calculating commissions.
  • Easy to navigate.
  • Would like to be able to print only unprinted orders in packing slips.
  • More reporting options within Red Falcon.
  • Would like to be able to search by order number under customer order history.
  • Be able to do recurring orders on the back end for MISC items.
Likelihood to Recommend
It should be suitable for any company selling a line of products.
Red Falcon Feature Ratings
General Ledger and Configurable Accounting
N/A
N/A
Subledger and Financial Process
N/A
N/A
Inventory Management
N/A
N/A
Order Management (4)
100%
10.0
Pricing
100%
10.0
Order entry
100%
10.0
Credit card processing
100%
10.0
Order Orchestration
100%
10.0
Payroll Management
N/A
N/A
Reporting & Analytics (2)
75%
7.5
Dashboards
70%
7.0
Standard reports
80%
8.0
Customization (1)
100%
10.0
API for custom integration
100%
10.0
Security (1)
100%
10.0
Role-based user permissions
100%
10.0
Grants Management
N/A
N/A
Project Financial Management
N/A
N/A
Project Execution Management
N/A
N/A
Procurement
N/A
N/A
Risk Management
N/A
N/A
Logistics
N/A
N/A
Manufacturing
N/A
N/A
Supply Chain
N/A
N/A
Product Lifecycle Management
N/A
N/A
Return on Investment
  • Being able to see orders flagged with low GP before processing has helped us avoid taking a loss on an item or order by catching it ahead of time.
Supplier Integrations
We only transmit to two suppliers and do not use the purchase order option in the system. We don't charge freight or import wholesaler invoicing.
Quickbooks Integration
I am not in accounting, but from what I can tell, the integration seems to be smooth, and we actually use QB to send out invoices instead of from Red Falcon.
Ecommerce
We just added the EvoX website to Red Falcon, and it has allowed us to promote the items we want to sell more of and to better the customer shopping experience. I believe order sizes will increase moving forward.
Alternatives Considered
If this is the Phoenix system I had used in the past, Red Falcon is much more up-to-date and streamlined.
June 24, 2024

Why we moved to Prima Edge

CP
Chelsea Peters
Account Manager
Limitless Office Products (Retail, 1-10 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We used Red Falcon as our backend system to run our business. Our day-to-day sales are primarily government and online. Red Falcon was used to process transactions on our website and keep track of our financials.
Pros and Cons
  • It has very simple tools.
  • If you need a basic web store and don't need punchouts they manage that.
  • In our experience, their customer service takes a long time to respond. It feels as though the support team is small, and often, they outright tell us they can't do anything about our issues.
  • We needed punchouts for a decent number of customers, and the pricing was outrageous, in my opinion.
Likelihood to Recommend
I don't have the financials to compare on this, so I'm not sure if the cost would be good, but if you run a simple business that doesn't work much with schools and government, you should be fine. However, in my opinion, if you need a lot of punchouts, stay away from them; I think they will bleed you dry.
Red Falcon Feature Ratings
General Ledger and Configurable Accounting
N/A
N/A
Subledger and Financial Process
N/A
N/A
Inventory Management
N/A
N/A
Order Management (4)
57.5%
5.8
Pricing
60%
6.0
Order entry
80%
8.0
Credit card processing
70%
7.0
Order Orchestration
20%
2.0
Payroll Management
N/A
N/A
Reporting & Analytics (2)
35%
3.5
Dashboards
30%
3.0
Standard reports
40%
4.0
Customization
N/A
N/A
Security (1)
50%
5.0
Role-based user permissions
50%
5.0
Grants Management
N/A
N/A
Project Financial Management
N/A
N/A
Project Execution Management
N/A
N/A
Procurement
N/A
N/A
Risk Management
N/A
N/A
Logistics
N/A
N/A
Manufacturing
N/A
N/A
Supply Chain
N/A
N/A
Product Lifecycle Management
N/A
N/A
Return on Investment
  • They made it simple to put orders in, so we were able to get the orders and efficiently finish them.
Supplier Integrations
No. It's why we switched away from Red Falcon.
Quickbooks Integration
It was decent. I did not personally deal with QuickBooks in my daily life. It was simple and used the desktop version of QuickBooks. That's about all I know.
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