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CommonSpot

Score7 out of 10

4 Reviews and Ratings

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What is CommonSpot?

CommonSpot is a Web platform that includes a content management system, an application development framework, marketing solutions, and social media features from PaperThin, Inc, a privately held, MA-based company. PaperThin's customers span multiple industries, including: government, healthcare, higher education, and association/non-profit sectors.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features CommonSpot has to offer, as determined by TrustRadius' reviewers.
Based on 4 ratings of CommonSpot's features
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Top Performing Features

  • Community / comment management

    Users can put post/page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc.

    Category average: 7.5

  • Bulk management

    Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.

    Category average: 7.3

  • Content taxonomy

    Users can create multiple levels and types of content categories including tags.

    Category average: 7.9

Areas for Improvement

  • Admin section

    The admin page is easy to navigate and use.

    Category average: 8.1

  • Code quality / cleanliness

    Code generated by WYSIWYG editor is clean and validates according to W3C standards.

    Category average: 8

  • Form generator

    Users can build website forms for visitors to fill out.

    Category average: 7

Reviews

What users are saying about CommonSpot.
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Commonspot is more than just common!

Incentivized
Verified User
Team Lead in Information Technology (1001-5000 employees employees)

Pros

  • CommonSpot allows any person with basic web abilities to edit and maintain sites.
  • CommonSpot allows anyone with basic web abilities to focus on content management and to not be consumed with the complexities of HTML .
  • My organization's marketers are able to optimize digital content and email campaigns across all web channels especially social media.

Cons

  • Commonspot needs to improve on its authoring feature. It is impossible to author on more than one page at a time . (One must always click on "View work on all changes") before switching between pages otherwise, the changes will not be saved.
  • CommonSpot does not support sharing the definition of any custom element or any template layouts. Therefore, one must recreate these in each site.
  • In Commonspot, a user who has to manage content in multiple sites will have to log in to each site to see and act on any actions.

Return on Investment

  • Better customer service
  • Improved accountability as it regards tracking the tasks assigned to which employee
  • Improved accountability led to increased employee efficiency

CommonSpot: Web Content Management for the Common Person

Incentivized
Verified User
Administrative Assistant (201-500 employees employees)

Pros

  • I think CommonSpot's greatest strength is its ease of use. It's relatively intuitive in it's usage, so it therefore makes it easy to train new people to use it.
  • Within my usage of it, our options were limited, which again added to it's ease of use.

Cons

  • It was difficult sometimes to make edits once they had been done. Going back and adding something would cause the whole page to reformat and made it incredibly difficult to make small changes.
  • This is perhaps due to the limited options from our organization, but the options were boring. As a result, CommonSpot often bore the brunt of our frustrations in not being able to make the site more attractive.
  • Adding a link was a tedious process that always seemed like it could have been done with a cut and paste instead of uploading the link address and connecting it to the word.

Return on Investment

  • I was working in a religious institution and based upon our usage and audience, there was no ROI to speak of. Our usage was more for providing information than having any type of interaction. In that instance, it worked very well.

Other Software Used

The Raisers Edge

Usability