Chartbeat Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for Chartbeat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Reporting Feature: Users have praised the platform for its real-time reporting feature, enabling them to track trending stories and audience segments instantly. This feature allows users to stay up-to-date with content performance in real time, leading to quick and informed decision-making.

Social Traffic Tracking: Some users find the tracking of social traffic beneficial as it helps them identify important social referrals that drive traffic to their content. By monitoring social traffic sources, users can pinpoint effective strategies for engaging with their audience on various platforms.

Data Visualization Tools: The data visualization tools provided by the platform have been highlighted by users as helpful in understanding and interpreting performance metrics. These tools offer visual representations of complex data, making it easier for users to analyze trends and make strategic adjustments.

Reviews

69 Reviews

Excellent real-time insights

Rating: 10 out of 10

April 21, 2025

Use Cases and Deployment Scope

A daily, live view of traffic and engagement to our site. We use it to make commissioning and promotion decisions by telling us what our readers are most interested in, and where they are finding out content. Our entire newsroom uses Chartbeat dashboard and the live view overlay on our site.

Pros

Gives a comparison to previous performance
Provides key metrics of reach and engagement in one place
Allows for easy historic reporting

Cons

I'd like to be able to see more detail on traffic sources in the historical view on specific articles
Incorporating competitor analysis would be useful
Improving the search function when you don't have the full url of an historic article

Likelihood to Recommend

It's instant, simple to use and easy to disseminate around the entire newsroom. It links easily to our live site. The downside of Chartbeat for us is the lack of detailed report creation. For this we still require an additional programme like Adobe or Domo. This is required for more detail on user behaviour, onward journey etc

Verified User

Manager (51-200 employees)

Vetted Review

4 years of experience

Great product

Rating: 10 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Chartbeat gives us a very accurate look into who is on our website in real time. It is very helpful to be able to see what parts of our website are doing well at any time and what aren't doing so well. That helps us with our next site posts.

Pros

Tracking users on site
Tracking each component's traffic
Breaking down where traffic is coming from

Cons

More detailed breakdowns when clicking concurrents

Likelihood to Recommend

I use Chartbeat all day every day. As a web person, it's my job to monitor it at all times and use it to enhance the websites. It does the job perfectly.

Verified User

Employee in Product Management (11-50 employees)

Vetted Review

1 year of experience

Helpful to monitor and improve traffic.

Rating: 9 out of 10

Incentivized

January 9, 2025

Use Cases and Deployment Scope

We use Chartbeat to monitor past and live traffic and traffic sources and to perform AB tests. Chartbeat has been our primary tool for analyzing traffic, especially after the introduction of Google Analytics 4, which cut back on many options. Chartbeat is used throughout the day to monitor traffic to our website.

Pros

AB headline testing.
Daily reports.
Monitoring individual editor performance.
Monitoring live concurrents, there's hardly ever a bug.

Cons

Sometimes, AB tests don't start despite plenty of concurrents being online.
Daily email site reports don't mention the number of unique visitors.
We would like to see which searches people enter in Google before visiting our website.

Likelihood to Recommend

Chartbeat is exceptionally well suited to monitor live traffic. It responds immediately to sudden spikes in traffic. It's also very suited to monitor the performances of individual editors and can be a great tool to give targeted, more well-founded feedback.

Verified User

Manager (51-200 employees)

Vetted Review

1 year of experience

Chartbeat Review

Rating: 10 out of 10

Incentivized

September 30, 2024

Use Cases and Deployment Scope

Daily metric monitoring of the audience to understand which content generates performance. From there, guide editors and reporters. This same monitoring helps generate insights for new products and content.

Acomapanhamento métrico diário da audiência para entender qual conteúdo gera performance. A partir disso, orientar editores e repórteres. Esse mesmo acompanhamento ajuda a gerear insights para novos produtos e conteúdos.

Pros

Real Time
Reports - Relatórios
Dados por seções - Data by sections

Cons

Improve data in a more didactic way about Word Cont - Melhorar dados de forma mais didática sobre Word Cont
Bring data from Google News - Trazer dados do Google Notícias
Enable web stories tracking - Possibilitar acompanhamento de web stories

Likelihood to Recommend

Real-time delivery is excellent because it makes it possible to make changes at a time when the content is not generating an audience. Historically, when we want to understand where the audience for a given story comes from, Search (which involves: Google Serc, Discovery and Google News) could be better broken down.

O envio em tempo real é excelente porque possibilita fazer mudanças no momento em que o conteúdo não está gerando audiência. No histórico, quando queremos entender de onde vem a audi~encia de determinada matéria poderia ser melhor discriminado o Search (que envolve: google serc, discovery e google notícias.

Lisiane Mossmann

Editor de Conteudo SEO at Correio do Povo (201-500 employees)

Vetted Review

Quality product, delivers on promise

Rating: 10 out of 10

Incentivized

March 13, 2024

Use Cases and Deployment Scope

We use it to identify digital content performance, story trends and conversion tracking. We also use it to share engagement metrics with journalists and highlight potential action items for the newsroom. Headsup display assists our digital team with realtime curation of our homepage and the API helps us populate a trending story widget on our site.

Pros

performance tracking of trending stories
highlighting audience segments (subscriber, guest)
highlighting social traffic - what social referrals are important
track conversions and conversion path

Cons

Monthly reports -can we get a dashboard so we can better manage these?
more than 12 months of data would be nice - like 24 months is probably sufficient
user path is a bit vague based on the types of reporting available

Likelihood to Recommend

Is very helpful for sites with a decent amount of content. It's less useful for our smaller publication. I also don't know if I could enable it on our app - I've never asked about that. We don't have good visibility for user journey between our multiple digital channels. Chartbeat's competitor Marfeel touts some SEO features that would be nice to have - things like keyword suggestions or keyword trends could help the newsroom develop content suited to those suggestions. I don't see our newsroom doing that however. We would be better served by doing more content optimization of what we currently write about and make use of the headline tester more. The problem is that reporters don't have time to use these tools and we only have two digital team members who would potentially use it at this time.

Verified User

Manager in Product Management (51-200 employees)

Vetted Review

5 years of experience

Great for real time alerts and trends

Rating: 9 out of 10

Incentivized

March 13, 2024

Use Cases and Deployment Scope

We are an O&O (owned-and-operated) collection of several online brands with separate content staff and goals for each pub. It's crucial for us to manage this in one place in order to grow our readership.

Pros

Analytics
Trends
Organization

Cons

Some overlap from other vendors we use but this isn't necessarily a need for improvement

Likelihood to Recommend

It's great for real time alerts where a possible tech issue may be the cause of a dip in traffic

Verified User

Manager in Sales (51-200 employees)

Vetted Review

2 years of experience

Chartbeat Review

Rating: 10 out of 10

Incentivized

March 13, 2024

Use Cases and Deployment Scope

We are a news organization and tracking the daily, weekly, and monthly performance of our content online is essential to our business. We use Chartbeat to monitor the performance overall to see page views but more importantly engagement, so that we understand if people are really reading our content or not. We use their customized reports to deliver regular results reports to key stake holders

Pros

Real time reporting
Ease of Use
Data Visualization
On Page analysis

Cons

More information on Dark Social Reporting
Subscription analytics

Likelihood to Recommend

Best suited for people who were using GA (Google Analytics) for basic site reporting. With UA4 (universal analytics) GA is extremely difficult to use for basic site reporting. Things as simple as merely seeing which pages are doing best has become very problematic with GA, but is is extremely easy with Chartbeat. For extremely complicated analysis it may not provide as much detail, but to keep the content creators of your site aware of what is happening, Chartbeat is the way to go.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

8 years of experience

A must have platform for the digital newsroom

Rating: 9 out of 10

Incentivized

March 13, 2024

Use Cases and Deployment Scope

Chartbeat enables the newsroom to be data-driven, from curating the homepage and recirculating articles to social media, to making key decisions with real-time data at their fingertips. The integration of Google Discover information in real time allows us to understand what type of content works best and what is in high demand by our audience at the moment.

Pros

Real time data of audience engagement
Detailed page traffic information in real time
Recirculation and engagement information in real time.

Cons

AI prediction tools for content recommendation.

Likelihood to Recommend

An effortless method to empower the newsroom with data-driven capabilities, requiring minimal effort for implementation and training. Chartbeat's API allows the development team to integrate real time data that powers engagement widgets throughout the site.

Verified User

Project Manager in Information Technology (201-500 employees)

Vetted Review

7 years of experience

I love Chartbeat!

Rating: 10 out of 10

Incentivized

March 12, 2024

Use Cases and Deployment Scope

I use it to track visitors to our website, and learn what they are reading, how much time they are spending on the site, where they are coming from. This data helps inform where we put our marketing dollars to help promote our work. It's invaluable and I trust Chartbeat's data more than what's captured by Google Analytics.

Pros

Recirculation data
Referral traffic
Time on article/engaged minutes
Number of people on a story at any given time

Cons

I love how you added the ability to search historical data by specific dates
Might be useful to break out email referrals from social traffic

Likelihood to Recommend

It's a must-have for publishers!

Melissa M. Hart

Digital Editor at Adirondack Explorer (1-10 employees)

Vetted Review

3 years of experience

View profile

Best in class real-time data!

Rating: 9 out of 10

Incentivized

March 11, 2024

Use Cases and Deployment Scope

We are a media company. Publishers use Chartbeat primarily to understand how their journalism is performing in real time. A number of teams have monitors up in their work areas to follow Chartbeat and to see which content is trending at that moment.

Some teams also use Chartbeat for performance data but we rely on Adobe Analytics for performance information leading to questions about which is "right."

Pros

real-time analytics
easy to use UI
benchmarking against past performance
easy to use autogenerated reports
training sessions on new features
customer support

Cons

tracking multiple teams publishing content in a holistic way
confusion over performance metrics

Likelihood to Recommend

Chartbeat -- as advertised -- is the best in class tool to manage real-time website performance. The tool is extremely helpful to benchmark performance and to move beyond vanity metrics like clicks by also tracking engaged time.

The only downside for us is actually an upside for Chartbeat -- because the tool is so easy to use and understand our journalists prefer it over other performance tracking tools. Chartbeat has some information on performance but much more extensive information can be found in other tools. We also work more to track the accuracy of the metrics in other tools.

Verified User

C-Level Executive in Corporate (1001-5000 employees)

Vetted Review

10 years of experience

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