Remedyforce, ticketing for the Cloud
- Remedyforce does an excellent job with providing out of the box functionality that can be tweaked with minimal effort to align with your business needs.
- Having the ability to create custom views for different departments helps minimize confusion when implementing the product across multiple verticals.
- Customer portal is an excellent way to provide visibility to external clients and reduces the amount of time spent providing status updates.
Cons
- Initial configuration can be a little difficult for some.
- Lengthy installation process and post-installation items. In order to provide full functionality you'll need to dedicate a large amount of time to configuration.
- Migration of items from a Sandbox to Production can be extremely difficult because of hard-coded ideas in stored value fields on the fulfillment input object.