Name: Atlassian Crowd
Rating: 6.3 (12 reviews)
Author: Atlassian

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

JavaScript Frameworks

Mobile App Development

Performance Testing

Push Notifications

Software Configuration Management

Development

Audit

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Dropshipping

Embedded Business Intelligence (BI)

Quality Management

Supply Chain Visibility

Enterprise

Accounting

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

Application Server

Cloud Data Warehouse

Cloud Storage

Container Security

Cybersecurity Consulting

Data Center Outsourcing (Canada)

Desktop Management

DevSecOps

Disk Based Backup

Fraud Detection

Hadoop-Related

IT Alert Management

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Machine Learning

Message Queue

Network Performance Monitoring

Process Mining

Secure Access Control

Software Defined Networking (SDN)

Tower Servers

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Email Testing

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Text to Speech

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales Email Tracking

Sales

Certificate Lifecycle Management

User and Entity Behavior Analytics (UEBA)

Security

Donor Management

Scholarship Management

Shipping

Vertical-Specific

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Easy Sign-on Service: Several users have mentioned that they appreciate Crowd's easy sign-on service, finding it simple to use and not a hassle to set up. This ease of use is seen as valuable for the adoption of Atlassian products.

User-friendly Interface: Many reviewers love the user interface of Crowd, mentioning that it makes cross-referencing team data always visible and is visually appealing. The intuitive design of the interface enhances the overall user experience.

Integration with Atlassian Products: Being part of the Atlassian product family, Crowd seamlessly works well with other Atlassian products like JIRA and Confluence. Users find it very easy to set up and configure compared to other enterprise SSO solutions. Its ability to support a variety of user directory types, including common ones like AD and database, is also highly valued by users.

User Interface: Several users have expressed their dissatisfaction with the user interface, stating that it lacks customization options and color themes. Some users feel that the UI is not visually appealing and could benefit from more design choices.

Updating Issues: Users have reported experiencing issues with updating the software, mentioning that it requires constant monitoring. Some users find this process tedious and time-consuming as they need to keep a close eye on updates to ensure smooth functioning of the system.

Repetitive Clicking: Many reviewers have mentioned that there is a lot of repetitive clicking required to complete tasks in the software, such as resolving and closing tickets. This can be frustrating for users who want a more streamlined workflow and efficient task management experience.

Users have made several recommendations based on their experiences with the software. The most common recommendations include adding more colors and simplifying the interface. Users believe that introducing more colors and streamlining the interface would enhance the user experience. 

Another common recommendation is to use the software in conjunction with other Atlassian tools. Users recommend utilizing this software if you are already using multiple other Atlassian tools, as they believe it can improve workflow efficiency and collaboration within teams. 

Lastly, some users suggest exploring alternative options for a general all-purpose Single Sign-On (SSO) solution. While they find the software valuable, they feel that it may not meet all the requirements of an extensive SSO solution and recommend considering other alternatives for a more comprehensive solution. Overall, users find the software to be a valuable solution, particularly for Cloud-based environments and development teams. They appreciate how it increases activity and collaboration between teams but acknowledge its limitations in providing a true SSO solution in all cases.

Atlassian Crowd is a single sign-on (SSO) solution from Australian-headquartered software company Atlassian.

Okta is an enterprise grade identity management service, built in the cloud. IT can manage access across any application, person or device. Whether the people are employees, partners or customers or whether the applications are in the cloud, on premises or on a mobile device, Okta helps IT become more secure and maintain compliance. The Okta service provides directory services, single sign-on, authentication, provisioning, workflow, and built in reporting. ment systems.

Single Sign on

Single Sign on Adaptive

Multi Factor Authentication

Multi Factor Authentication Adaptive

Rippling’s platform for HR, IT, payroll, and spend management automates the entire employee lifecycle, ensures compliance, supports device management, and provides real-time financial visibility from a central dashboard.

Rippling

Atlassian Crowd

Single Sign-On Solutions present an authentication solution that allows a user to access multiple connected systems by entering credentials once.

Single Sign-On

Crowd Demo by Exempio

Likelihood to Recommend

Support Rating

Atlassian is a global software company that provides software development and collaboration tools to help teams conceive, plan, build and launch great products. The company says more than 20,000 organizations of all sizes use Atlassian's issue tracking, collaboration and software development tools to work smarter and deliver quality results on time.

Atlassian Confluence

Atlassian Jira

HipChat (discontinued)

Cisco Duo

VP of IT & Innovation

Atlassian Crowd 2017-11-10 07:12:56

Atlassian Crowd 2020-02-23 21:55:12

Atlassian Stride (discontinued)

Backlog

Atlassian Crowd 2017-11-28 10:13:21

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Windows based

Based systems

Little slow

User interface

Little confusing

Linux support

Easy for users

Create tickets

Integrates seamlessly

Ability to define

Different levels

New users

Levels of access

Works seamlessly

Access control

Security requirements

Home

Single Sign-On Solutions

Atlassian Crowd is currently being utilized as a Single Sign-On for departments that utilize the other Atlassian software applications including JIRA, Confluence, HipChat and Core. 
We use it as an extension to our existing sign-on directories including Active Directory as well as our other systems and utilities. We use it to help unify credentials to ensure everyone can access the systems they need using one alias.

The ability to Govern Group Permissions for synchronizing users into Crowd, keeping only the users you want in Crowd and keeping unwanted access out. Ability to define authentication permissions and having automated group definitions for new users.
Integration into our existing systems, as it becomes merely an extension rather than a separate entity. It works seamlessly with almost all of our systems.
Always up to date with compliance and security requirements of the organization. The ability to audit is very key. It's surprising how many systems don't have a fully supportive auditing system.

Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
Linux support was there as it was built mostly to support Windows based systems
Documentation was supported but most issues we had required us to contact Atlassian support.

New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
The positives are always with the end user, which I have to say, Crowd was able to accomplish.

Duo Security, Atlassian Confluence, JIRA Service Desk, JIRA Software

We use Atlassian Crowd as our main user management and SSO solution for all of our other Atlassian related systems in our company. It allows us to have a central user management solution without having to use LDAP and provide an SSO experience for all integrated systems.

Many different options for authentication, including credential validation only, user detail synchronization, and more
Many different levels of access control, including, user, group, and application-level

Sometimes can be a little slow with synchronizing user details.
The user interface can be a little confusing.

Smoother user experience for end-users when they access systems without having to log in all the time.
We no longer need to worry about having to synchronize user profile data across multiple systems manually.

We used Atlassian Crowd as our primary ticketing system for our production level product. We have tickets filled in that were filed by customers, our internal customers, our QA teams, and our developers. We used these tickets to develop a backlog of bug fixes and new improvements that our dev team can prioritize.

It is very easy for users to create tickets
Standing up atlassian crowd is a breeze
Not having to manage any hardware infrastructure is great

We did not get the speed that we needed vs. hosting our own local atlassian product
Configuring accounts could have been easier
I didn't like the process for installing extensions

We ended up moving off of it pretty quickly
It helped us realize that we needed to host our own solution
The product itself was functional but it just didn't suit our scaling needs.

Atlassian Confluence and Atlassian Stride

Atlassian Crowd

Overview

What is Atlassian Crowd?