Best General Purpose Conversational AI solution in the market
- Easy to develop and deploy chatbots
- Fully managed, so no need to worry about infrastructure management
- Integrates with other AWS services for data related tasks
- Cost effective
- Monitoring performance with AWS services is extremely easy and convenient
Cons
- API support needs improvement
- Few languages which we needed were not supported like Portuguese
- Sometimes the confidence scores are not accurate
- Complex web integration
- Support satisfaction has increased
- Time to resolve customer concerns has seen a major improvement
- Amazon Lex can quickly automate repetitive simple tasks for us
- Our organization has built NLP capability without having to hire language experts/linguists
- Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment