Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

Higher Education

Education

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Enterprise Resource Planning (ERP)

Quality Management

Supply Chain Visibility

Enterprise

Accounting

Investor Relations

Loan Origination

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

HR Service Delivery

Job Board

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

App Development

Block Storage

Cloud Storage

Code Review

Data Center Outsourcing (Canada)

Debugging

Enterprise Backup

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Non-Relational Databases

Process Mining

Runtime Application Self-Protection

Security Awareness Training

Security Validation

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Analytics

Digital Rewards

Email Marketing

Marketing Automation

Native Advertising

Product Information Management (PIM)

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

eCommerce

Sales

Cloud Computing Security

Insider Risk Management

Microsegmentation

Security

Assisted Living

Clinical Data Management

Jail Management

Medical Scheduling

Patient Engagement

Vertical-Specific

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1E Digital Employee Experience (DEX) Platform

Unified Endpoint Management (UEM)

Likelihood to Recommend

Usability

Systems Administrator

1E Tachyon 2021-07-20 08:29:41

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Web interface

Administration console

Bit lacking

Learning curve

Sql queries

Online training

Peace of mind

Extremely quick

Quick responses

Immediate feedback

Licensing costs

Home

Unified Endpoint Management (UEM) Solutions

1E Tachyon is a modular platform, so we currently use it in many ways in the IT Department. The primary function that we use is Tachyon Explorer, which allows us to easily gather very granular information or make changes to devices, whether or not they are currently connected to our internal network. The Guaranteed State module allows us to ensure that our devices are compliant with our IT policies by checking and fixing settings that are important to our environment. The AppClarity module shows us what software is actually being used, and allows us to reclaim software licenses that are not utilized in a certain amount of time. AppClarity also allows us to store all of our company-wide licensing information in a single location, and provide reminders for upcoming renewals. The Patch Success module gives us good insight into which devices are up to date and which ones may be experiencing issues or need additional upgrades. The Application Migration module makes it easy to upgrade all of the software on a device to desired versions during a computer refresh, and allows for customization and adding new software titles in the same process. The Inventory module provides a single location to view all of our hardware and software inventory in an easy-to-view BI dashboard format.

Extremely quick responses from Tachyon Explorer provides immediate feedback
Automated software reclaim for unused software keeps our licensing costs down
Guaranteed State gives us peace of mind that our required policy settings will remain intact
Tachyon Experience gives an in-depth insight into proactive performance troubleshooting

They currently don't have all of their products incorporated into the Tachyon web interface, meaning that we need a separate administration console for using their Shopping product.
The 1E Tachyon Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
Writing your own custom instructions for Tachyon Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.

Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

1E Digital Employee Experience (DEX) Platform
Formerly Tachyon / Windows Servicing Suite (WSS)

Overview

What is 1E Digital Employee Experience (DEX) Platform?