Tracksmart vs. WhenToWork

I feel like when you have a handful of people on your team and the shifts change each week, Tracksmart is really a fantastic tool that your team can use to trade shifts and be notified of what their new schedules will be each week. It's helpful to track when employees need time off and make sure they are on time as well.

Incentivized

WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.

Incentivized

• The platform is easy to use and it tracks everyone's attendance very well.
• I like how the system notifies me via email to review and approve employee's days requested.
• Companies can choose to offer employee's just PTOs or vacation, personal, sick-day, jury duty, bereavement, etc. among other reasons.
• Last but not least, the system tracks individual employee's days taken and keeps count of the days remaining for each employee, saving the HR administrator time and money for our organization.

Incentivized

• WhenToWork utilizes templates that make scheduling a breeze.
• WhenToWork allows the user to "drag and drop" entries for quick changes.

Incentivized

• I wish the clock-in and attendance were on the same page
• Sometime it says it's "resting" when trying to login

Incentivized

• The mobile app is too restrictive and could use a makeover.
• Would like the program to remember defaults (ie. "my positions", etc.)

Incentivized

Tracksmart has been very helpful when we have problems with our scheduling or questions about how to do different tasks. They are responsive and it's always a positive experience when we interact with them.

Incentivized

WhenToWork has an easy-to-access and comprehensive Help feature that gives the user quick answers. The tutorials are also a very helpful training tool for the new user.

Incentivized

Tracksmart is very simple to use compared to ClickTime. Tracksmart keeps a good count of PTOs, vacation, personal sick-days, etc. Which saves the organization a lot of time as everyone knows the remaining days available.

Incentivized

WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.

Incentivized

• Loss of company data
• Creation of stress within organization
• In my experience, complete mess

Incentivized

• N/A. Not a manager, just a user.

Incentivized