Sugar Sell (SugarCRM) vs. weclapp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sugar Sell (SugarCRM)
Score 7.6 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
weclapp
Score 8.0 out of 10
N/A
weclapp's basic offering, Cloud CRM, is used to identify, gain and retain customers, and generate leads, tracking actions and providing a comprehensive overview while users convert prospects into customers. Higher tier plans include ERP functionality including accounting, invoicing, and project management.
$59
per month
Pricing
Sugar Sell (SugarCRM)weclapp
Editions & Modules
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
CRM
€59
per month per user
ERP Services
€79
per month per user
ERP Trade
€149
per month per user
Offerings
Pricing Offerings
Sugar Sell (SugarCRM)weclapp
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sugar Sell (SugarCRM)weclapp
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Sugar Sell (SugarCRM)weclapp
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Sugar Sell (SugarCRM)
4.8
33 Ratings
46% below category average
weclapp
-
Ratings
Customer data management / contact management5.032 Ratings00 Ratings
Workflow management6.028 Ratings00 Ratings
Territory management6.026 Ratings00 Ratings
Opportunity management7.026 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.029 Ratings00 Ratings
Contract management3.026 Ratings00 Ratings
Quote & order management4.024 Ratings00 Ratings
Interaction tracking3.030 Ratings00 Ratings
Channel / partner relationship management2.025 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Sugar Sell (SugarCRM)
2.3
24 Ratings
106% below category average
weclapp
-
Ratings
Case management3.024 Ratings00 Ratings
Call center management2.019 Ratings00 Ratings
Help desk management2.017 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Sugar Sell (SugarCRM)
5.5
25 Ratings
32% below category average
weclapp
-
Ratings
Lead management6.022 Ratings00 Ratings
Email marketing5.023 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Sugar Sell (SugarCRM)
3.0
28 Ratings
86% below category average
weclapp
-
Ratings
Task management4.026 Ratings00 Ratings
Billing and invoicing management3.018 Ratings00 Ratings
Reporting2.024 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Sugar Sell (SugarCRM)
3.3
28 Ratings
79% below category average
weclapp
-
Ratings
Forecasting3.024 Ratings00 Ratings
Pipeline visualization2.025 Ratings00 Ratings
Customizable reports5.027 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Sugar Sell (SugarCRM)
5.5
29 Ratings
31% below category average
weclapp
-
Ratings
Custom fields6.029 Ratings00 Ratings
Custom objects5.026 Ratings00 Ratings
Scripting environment6.019 Ratings00 Ratings
API for custom integration5.025 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Sugar Sell (SugarCRM)
5.5
27 Ratings
41% below category average
weclapp
-
Ratings
Single sign-on capability5.021 Ratings00 Ratings
Role-based user permissions6.026 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Sugar Sell (SugarCRM)
3.0
19 Ratings
83% below category average
weclapp
-
Ratings
Social data3.019 Ratings00 Ratings
Social engagement3.016 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Sugar Sell (SugarCRM)
4.5
19 Ratings
46% below category average
weclapp
-
Ratings
Marketing automation5.019 Ratings00 Ratings
Compensation management4.013 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Sugar Sell (SugarCRM)
4.0
20 Ratings
59% below category average
weclapp
-
Ratings
Mobile access4.020 Ratings00 Ratings
Best Alternatives
Sugar Sell (SugarCRM)weclapp
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sugar Sell (SugarCRM)weclapp
Likelihood to Recommend
2.0
(59 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(26 ratings)
-
(0 ratings)
Usability
3.0
(10 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(12 ratings)
-
(0 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Sugar Sell (SugarCRM)weclapp
Likelihood to Recommend
SugarCRM
Sugar CRM is a good tool, but it's complex to customize. It often requires expensive 3rd partners to implement more complex scenarios that SugarCRM struggles to support; coming back with explanations was usually time-consuming and unsupported. The back end is overly complex in terms of what it needs to be, with many redundant database tables and columns.
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weclapp GmbH
No answers on this topic
Pros
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
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weclapp GmbH
No answers on this topic
Cons
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
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weclapp GmbH
No answers on this topic
Likelihood to Renew
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
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weclapp GmbH
No answers on this topic
Usability
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
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weclapp GmbH
No answers on this topic
Reliability and Availability
SugarCRM
SugarCRM has never been down for us.
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weclapp GmbH
No answers on this topic
Performance
SugarCRM
No response time issues ever. Very productive due to its ease of use.
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weclapp GmbH
No answers on this topic
Support Rating
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
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weclapp GmbH
No answers on this topic
In-Person Training
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
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weclapp GmbH
No answers on this topic
Online Training
SugarCRM
Only part of an implemementation as noted previously.
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weclapp GmbH
No answers on this topic
Implementation Rating
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
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weclapp GmbH
No answers on this topic
Alternatives Considered
SugarCRM
SugarCRM is a lot better in many ways then LogicsCRM which I started using when I started as a sales rep at Community Tax. Yet there is still room for a lot of improvements to accommodate a steady workflow. They integration of old CRM files seems to have worked great from Logics to Sugar.
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weclapp GmbH
No answers on this topic
Scalability
SugarCRM
Works from 2-300 Users in our experience.
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weclapp GmbH
No answers on this topic
Return on Investment
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
weclapp GmbH
No answers on this topic
ScreenShots