Chose Strikedeck (discontinued)
The lower price was why we went with Strikedeck over Gainsight or Totango.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Strikedeck (discontinued) | Mid-Size Companies (51-1,000 employees) | Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available. | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
Strikedeck (discontinued) | Totango | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
Strikedeck (discontinued) | Totango | |
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Considered Both Products | Strikedeck (discontinued) | Totango |
Top Pros | ||
Top Cons |
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Strikedeck (discontinued) | Totango | ||||||||||||||||||||||||
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Strikedeck (discontinued) | Totango | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Strikedeck (discontinued) | Totango | |
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Likelihood to Recommend | 7.6 (5 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | 5.7 (5 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | 7.8 (5 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Strikedeck (discontinued) | Totango | |
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Likelihood to Recommend | Discontinued Products | Totango |
Pros | Discontinued Products | Totango |
Cons | Discontinued Products | Totango |
Likelihood to Renew | Discontinued Products No answers on this topic | Totango |
Usability | Discontinued Products | Totango |
Reliability and Availability | Discontinued Products No answers on this topic | Totango |
Performance | Discontinued Products No answers on this topic | Totango |
Support Rating | Discontinued Products | Totango |
Online Training | Discontinued Products No answers on this topic | Totango |
Implementation Rating | Discontinued Products No answers on this topic | Totango |
Alternatives Considered | Discontinued Products | Totango |
Scalability | Discontinued Products No answers on this topic | Totango |
Return on Investment | Discontinued Products | Totango |
ScreenShots | Strikedeck (discontinued) Screenshots | Totango Screenshots |