Likelihood to Recommend To be frank, this product is fairly expensive. So I would recommend this to companies that are mid-sized or larger to condone the cost of the purchase. It does save me a significant amount of time in my day - being able to glance at the dashboard and see if there are any outstanding issues that require my attention, as not much digging must be done to accomplish this. So for our company, with a short-staffed IT department, it's incredibly helpful to us. We also qualify for Educational pricing which brings the cost down - which helps tremendously
Read full review Sophos Network Access Control would be most effective in an enterprise environment where there are many different groups of users, including guest users because it has the ability to block unauthorized users and control the access of guest users. It would not be well suited for an environment with less than 1000 users because as far as I know, the license requires at least that many users.
Read full review Pros Sophos Intercept X is great at preventing malware infections and rolling back their effects. I have seen this happen hundreds of times since we installed it When combined with Sophos Central, you have an easy to use dashboard where you can manage all installations from a single pane of glass. It's easy to deploy on machines and stays updated. Good reporting features including alerts sent to the admin if there's ever something wrong with it. Read full review Provides enforcement of security policies for Windows PCs As part of the Sophos Security Suite provides outstanding protection from viruses Uses a very nice web-based GUI Read full review Cons Sophos OOTB policies are very strict and they don't offer anything less strict without you creating new custom policies. I'm sure this is deliberate because the product starts you out in the safest way possible but it means that you will have lots of calls to your tech support desk when you first deploy it unless you do somewhat extensive testing beforehand. Sophos Intercept X is currently broken (at least the DLP component) by having secure boot turned on in the UEFI/BIOS. If any user wants to be able to write data to a USB drive or floppy from their PC (yes we still have a couple users who need to use floppies) we have to turn off secure boot on their PC, even if the DLP policy for that user/PC combination specifies that the user and PC are allowed to write to USB/floppy. This would be a very serious problem if it weren't for the fact that we have very few users who need to write files to USB. For us it's OK but I bet it would be a deal-breaker for others. I don't see a whole lot of evidence that Intercept X is any different than any other anti-virus, so maybe their admin alerts just don't clearly identify when they have identified a zero-day threat or maybe we just haven't had any zero-day threats. Read full review Customer support was basically non-existent during the time we needed it the most. This should be #1 priority for any company. Lack of support for Linux servers and Mac OS The reporting system relies on information provided by the agents Wide scale removal process needs some vast improvements. When using a batch removal script, it wrecks the NIC drivers to the point that they have to be removed and reinstalled. Read full review Likelihood to Renew We have gotten a great product for the price. Easy to maintain and set up on new devices. Support is great and easy to work with and understand.
Read full review Usability Very easy to use
Read full review Support Rating Most of the support reps are fantastic. There have been a few though that have had to be escalated via Account Manager when they haven't followed up but this is a rare instance, and often followed up by the Support Manager for APAC.
Read full review Implementation Rating Best thing was the help pushing out via group policy and was able to get instructions for that on sophos site
Read full review Alternatives Considered Webroot Endpoint Protection is not even in the same league as Sophos Intercept-X. I have tested and compared both sides by side, run simulations and it's not even close. Plus the Sophos central management is so much better. Easier to view user activities and apply policies and remediate threats. Sophos is the clear winner between these two products.
Read full review I have used Mcafee Antivirus Suite, Trend Micro, and Vipre Antivirus. I actually had more experience with Vipre than anything else so that is the one that I will be comparing it too. From what I remember, Vipre was more expensive but had better customer support. Other than that, they both do pretty much thing as well as what all the others do. I personally do not believe that any enterprise level antivirus solution is better than any other, it boils down to which one can your company afford, and which one fits best with your needs.
Read full review Return on Investment Once our technical and commercial areas got certified, the ROI over the time spent, is great. Actual customers, and/or new ones with other tools, feel safe and advised, once they get in touch with us. When Sophos EndPoint is being compared against Web Management Tools (competitors), we have failed to deliver, nevertheless, there is a version of Sophos Central (Cloud) which achieves this requirement at 100% and more, since is Cloud Based (on AWS). We are grateful to be on Sophos "Radar" as a Platinum Partner, and "The Americas" valued partner, we have seen our business grow, thanks to this kind of technology, throughout the years. Read full review Positive -- We were able to control guest users access Positive -- Using the entire Sophos Security Suite I only remember one major virus while I was with the company which saves on downtime, and IT man hours Negative -- The time we spent removing this, and reinstalling NIC drivers because the removal process crashed them cost the company in IT man hours. Read full review ScreenShots Sophos Intercept X Screenshots