Likelihood to Recommend Great for organizations that need to centralize different types of logging across integration, qa, sandbox and production environments. Would be less impactful for organizations that don't have complex logging needs.
Read full review As a 3rd party endpoint, SolarWinds Papertrail did exactly what it needed to. My hesitation is on the technical aptitude of the colleague receiving the recommendation, as the overall level of command line skill/understanding would have to be high. Web applications are a great solution here, but MOST of them already provide some sort of logging output. The scenario would definitely be in the situation where logging wasn't readily available in the current solution space. IF something like SolarWinds Papertrail was needed, it's probably the de facto thing that I would recommend.
Read full review Pros Providing in-depth insights A related content feature which really helps us to figure out which service is breaking the infrastructure. The Log explorer which helps us to explore the entire log and pin point the errors/issues. Fast and powerful log investigation Read full review Free configuration on how Papertrail will alert you Easy to setup with your server/application Very intuitive and easy to use Fair pricing policy/plan Read full review Cons Integrating the system with Slack channels Saving the logs in different cloud provider Viewing the logs at more fine grained level based on user roles and permissions Read full review The CLI was a bit clunky and required some Linux-y thought to get right (obviously more designed with scripting in mind) Tracking logs in real time (think something like `tail`) wasn't wildly intuitive Accessing/searching archives required a lot of CLI-style pulling/extracting/reg-exing Read full review Likelihood to Renew I'm a Splunk specialist, and I'm involved in its use and improvement.
Read full review We are definitely going to continue using Papertrail. It's been a lifesaver.
Read full review Usability It gives access to data features for every level of users: from managers and executives to Analysts, each one with the correct level of observation and analysis.
Read full review It's extremely easy to use. I and new colleagues have never had any issues configuring this tool or setting it up, it works almost out of the box with very simple instructions to follow to configure it to our own environment. I would highly recommend it on that ability alone.
Read full review Support Rating Splunk support is very quick and efficient. Pre-sale specialists are very skilled and available.
Read full review I honestly have never had the need to use the support team, as we have not run into any issues so far. If we did however, judging from how the tool itself works, I don't doubt that the team would provide excellent support for any issues that we may possibly run into.
Read full review Implementation Rating Follow a training before starting.
Read full review Alternatives Considered I had not considered other products because Splunk Log Observer was in use in my company before I started working there.
Read full review CloudWatch, by itself, is terrible at search. CloudWatch Insights works great and has powerful search capabilities, but it's more difficult to set up alerts. Also, because Insights charges per search, you have the potential to accumulate a large bill if you need to do many searches. I like that SolarWinds Papertrail has a known monthly cost.
Read full review Return on Investment Significantly reduced the MTTR (Mean Time To Recovery), which in turn has improved the end-user experience tremendously. Meets compliance requirements of security policies, audit, regulation, and forensics. Helps us to track/manage the resource usage on our cloud instances which has a direct implication on the recurring cost. Read full review SolarWinds Papertrail cost compared to the benefits it provides is a win. When the logs are flooded, and the monthly limits are reached, the failure to post new logs may be a significant drawback. The great search/filter capabilities is key for speedy and precise debugging of incidents that may happen during testing and operation. Read full review ScreenShots SolarWinds Papertrail Screenshots