Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics. Turn new buyers into successful users: Skilljar’s external LMS helps onboard customers and partners and turn them…
N/A
SkyPrep LMS
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
SkyPrep is an online training software that allows businesses, and knowledge providers to train, test, and manage their users. The software allows users to upload content any material they already have (such as PDF, Powerpoints, Excel, Word, Videos) and create courses and tests. There are also tools for managing, and tracking the activity, and performance of all your trainees.
N/A
Pricing
Skilljar Customer Education LMS
SkyPrep LMS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Skilljar Customer Education LMS
SkyPrep LMS
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
- An Active User is a user that logs in during a monthly billing cycle.
Plans must have a minimum of 100, with additional Active Users
purchased in bundles of 100.
Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
SkyPrep LMS is well-suited to organizations that do not currently utilize an LMS. The support provided from step one through implementation is excellent. SkyPrep LMS not only wants to help make an organization run more efficiently when it comes to upskilling employees and/or clients, they also want to learn from the needs of organizations in order to better serve all of their clients.
Unlimited courses, learning paths, quizzes, pages, plans, and certifications
Ease of use for students, administrators, and content creators
Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
Asking for and listening to customer feedback for enhancements
Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
Features that allow for the translation of content to allow access to content across languages.
Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
I say 9 instead of 10 not because of any lack of confidence in SkyPrep but only because I can't be sure how large or responsive my market -- male-friendly social workers and other helping professionals -- will be to my offerings.
The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
We evaluated 10-15 other LMS platforms. SkyPrep had the best price to feature ratio, as well as scalability. For a growing company, the price per user will only go down as we grow. Features are all what we were looking for, and the user management is simple.
Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
The system has allowed for training in multiple international locations without the need to actually travel and conduct in-person training. This has allowed us to open multiple travel destinations and conduct humanitarian missions in a much tighter timeframe as opposed to in-person training class timelines.
Travel restrictions due to COVID-19 have made SkyPrep an integral part of our department.