Likelihood to Recommend Because it is cloud based, CosmoLex is well suited for a lawyer starting up a practice as there is no need for a server. It is also very easy to use from home as it doesn't require a remote session to login, but can be used from any device. It is not well suited for a practice that requires a very fast pace for accounting as it takes a bit of time for each transaction to load, frustrating the user and causing them to lose momentum. On the other hand, if time is taken to set things up, there are a few tools that make importing expenses much quicker, and time can be made up by just taking some time to set things up.
Read full review 1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization. 2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency. 3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.
Read full review Pros Bookkeeping and billing Overall practice management Responsiveness and support Read full review Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members. Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases. Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information. Read full review Cons File separation and security like ethical was to prevent opposing council in the same company from having open access to other clients. More detailed user management. Read full review User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive. Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go. Read full review Usability There is far too much reliance on symbols versus words, and it is sometimes difficult to navigate to the function you need. CosmoLex offers great support, knowledge base, and training, but sometimes you just don't have an hour to spend learning how to do a basic function that you have forgotten, and you just need it to WORK. It would be great to have the option of having word labels instead of picture symbols. It would also be great to have full functionality in the smartphone app. It just is not good. Not good. Pretty much everything keeping me tied to CosmoLex is on the money management side.
Read full review Support Rating I think that CosmoLex actually relies so much on its stellar support infrastructure that it forgets we don't actually want to have to use it. Just make the darn thing easier to navigate and understand, and you won't need all that client-facing support. You can choose chat, email, phone, knowledge base, embedded training videos within the different pages, but darn it all, I just want it to be more intuitive instead.
Read full review Alternatives Considered I used CosmoLex over PC Law mostly because it was cloud-based, and I used it over
Clio because the accounting for
Clio required the use of both
Clio and QuickBooks which made for very inefficient data entry. CosmoLex is slower than
PCLaw when inputting entries, but I believe that in the long run, it will be better as CosmoLex is better situated to move forward with new technology.
Read full review Return on Investment Time is the greatest factor when it comes to managing and creating documents and client accounts. Tracking client data. Read full review Increased efficiency Improved accuracy Improved collaboration Read full review ScreenShots