Likelihood to Recommend When working with a VMS or MSP I must say PRO is one of the best to use. You are able to manage multiple clients within the same portal, very user-friendly, able to go to one location for all recruitment needs, management needs, sales and accounting needs. It helps organize recruitment needs and make sure that candidates are within budget. With this program, I do not have to worry about aging reports or outstanding invoices
Read full review Salesforce Field Service is a powerful and feature-rich solution for managing field service operations. With AI-driven scheduling, seamless mobile access for technicians, and deep integration with the Salesforce ecosystem, it helps businesses enhance efficiency, improve customer satisfaction, and optimize service delivery. While it may be costly and complex to implement, its scalability and ability to grow with your business make it a worthwhile investment for many organizations.
Read full review Pros As compared to other VMSs out there, Wand does allow for more information to be entered. In particular, I don't like when there are little to no free-form fields in a VMS, as you cannot truly explain a candidate's experiences without free-form entry. Notifications actually explain what is happening. Some VMSs send notifications that require you to login to see the activity. It's nice to see the info come directly to me in an email. Read full review Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task Read full review Cons It would be helpful in the beginning to see if the opportunity is exempt or non-exempt The timing out of session could be extended a few more minutes longer When adding a candidates email Easier way to update a candidates profile and updated resume Read full review At times updates from may take a while to come back to the main database. This is generallly because of a loss of internet connectivity due to poor data coverage from cell towers or Wi-Fi networks. Organizational IT policies of network architecture/DMZ/Firewalls may add to the challenges of deploying ClickMobile outside of the organization domain, thus allowing field resources the ability to access relevant work order data without connecting the company network via VPN. This can usually be overcome with quality solution design and implementation. Read full review Likelihood to Renew ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
Read full review Support Rating Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
Read full review Online Training Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
Read full review Alternatives Considered Again, I didn't specifically select the Wand system; our client selected it, and I work with it. However, I have used several VMSs as well, so I feel as though I can compare from a user perspective. Wand isn't great - I prefer
Fieldglass for sure, mostly for it's simplicity.
IQNavigator , Beeline, and
PeopleFluent are all similar to Wand in that they tend to be over-complicated, with a lot of steps involved in the submittal process that aren't relevant to the hiring process. And none are all that intuitive. However, in my experience, the people at PRO are top-notch, and more helpful than almost any others from other VMSs with whom I have worked. I'm not sure if that is strictly a function of the client environment, or PRO itself, but it's worth remarking on.
Read full review I have added a few of the many
Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
Read full review Return on Investment Saves time on all aspects of organization Only negative is that there is not a real connection with the managers from a Recruitment or Sales point of view - but understand they are prob bombarded by sales calls Very helpful tool to keep process and procedures in place Read full review It is the best return on investment it is utilizing our resources fully We are receiving more appointments then last year and it is very easy to manage by fsl dashboard We are getting high CSAT scores from our Customer which is a sign our customers are happy with our service Read full review ScreenShots Salesforce Field Service Screenshots