PRO Unlimited Wand VMS vs. Salesforce Field Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PRO Unlimited Wand VMS
Score 9.2 out of 10
N/A
PRO Unlimited headquarted in Boca Raton, Florida offers the Wand Vendor Management System (VMS), a workforce management system for a contingent workforce.N/A
Salesforce Field Service
Score 8.0 out of 10
N/A
Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
$600
per year per user
Pricing
PRO Unlimited Wand VMSSalesforce Field Service
Editions & Modules
No answers on this topic
Contractor
$50
per month (billed annually) per user
Contractor Plus
$75
per month (billed annually) per user
Dispatcher
$165
per month (billed annually) per user
Technician
$165
per month (billed annually) per user
Field Service Plus
$220
per month (billed annually) per user
Offerings
Pricing Offerings
PRO Unlimited Wand VMSSalesforce Field Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PRO Unlimited Wand VMSSalesforce Field Service
Top Pros
Top Cons
Best Alternatives
PRO Unlimited Wand VMSSalesforce Field Service
Small Businesses

No answers on this topic

Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.2 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.2 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PRO Unlimited Wand VMSSalesforce Field Service
Likelihood to Recommend
9.9
(2 ratings)
8.3
(13 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(2 ratings)
Support Rating
-
(0 ratings)
7.1
(8 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
PRO Unlimited Wand VMSSalesforce Field Service
Likelihood to Recommend
PRO Unlimited
When working with a VMS or MSP I must say PRO is one of the best to use. You are able to manage multiple clients within the same portal, very user-friendly, able to go to one location for all recruitment needs, management needs, sales and accounting needs. It helps organize recruitment needs and make sure that candidates are within budget. With this program, I do not have to worry about aging reports or outstanding invoices
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Salesforce
Salesforce Field Service is a powerful and feature-rich solution for managing field service operations. With AI-driven scheduling, seamless mobile access for technicians, and deep integration with the Salesforce ecosystem, it helps businesses enhance efficiency, improve customer satisfaction, and optimize service delivery. While it may be costly and complex to implement, its scalability and ability to grow with your business make it a worthwhile investment for many organizations.
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Pros
PRO Unlimited
  • As compared to other VMSs out there, Wand does allow for more information to be entered. In particular, I don't like when there are little to no free-form fields in a VMS, as you cannot truly explain a candidate's experiences without free-form entry.
  • Notifications actually explain what is happening. Some VMSs send notifications that require you to login to see the activity. It's nice to see the info come directly to me in an email.
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Salesforce
  • Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
  • Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
  • It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task
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Cons
PRO Unlimited
  • It would be helpful in the beginning to see if the opportunity is exempt or non-exempt
  • The timing out of session could be extended a few more minutes longer
  • When adding a candidates email
  • Easier way to update a candidates profile and updated resume
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Salesforce
  • At times updates from may take a while to come back to the main database. This is generallly because of a loss of internet connectivity due to poor data coverage from cell towers or Wi-Fi networks.
  • Organizational IT policies of network architecture/DMZ/Firewalls may add to the challenges of deploying ClickMobile outside of the organization domain, thus allowing field resources the ability to access relevant work order data without connecting the company network via VPN. This can usually be overcome with quality solution design and implementation.
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Likelihood to Renew
PRO Unlimited
No answers on this topic
Salesforce
ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
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Support Rating
PRO Unlimited
No answers on this topic
Salesforce
Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
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Online Training
PRO Unlimited
No answers on this topic
Salesforce
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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Alternatives Considered
PRO Unlimited
Again, I didn't specifically select the Wand system; our client selected it, and I work with it. However, I have used several VMSs as well, so I feel as though I can compare from a user perspective. Wand isn't great - I prefer Fieldglass for sure, mostly for it's simplicity. IQNavigator, Beeline, and PeopleFluent are all similar to Wand in that they tend to be over-complicated, with a lot of steps involved in the submittal process that aren't relevant to the hiring process. And none are all that intuitive. However, in my experience, the people at PRO are top-notch, and more helpful than almost any others from other VMSs with whom I have worked. I'm not sure if that is strictly a function of the client environment, or PRO itself, but it's worth remarking on.
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Salesforce
I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
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Return on Investment
PRO Unlimited
  • Saves time on all aspects of organization
  • Only negative is that there is not a real connection with the managers from a Recruitment or Sales point of view - but understand they are prob bombarded by sales calls
  • Very helpful tool to keep process and procedures in place
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Salesforce
  • It is the best return on investment it is utilizing our resources fully
  • We are receiving more appointments then last year and it is very easy to manage by fsl dashboard
  • We are getting high CSAT scores from our Customer which is a sign our customers are happy with our service
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ScreenShots

Salesforce Field Service Screenshots

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