Likelihood to Recommend It works very nicely for our company site because it can easily and seamlessly embed into the site and email HTML pages. It also has picture in picture, sharing, closed captioning (CC) as basic functions. It will also show the time of the video. Because these are short-term-use videos or might get updated frequently and also are just targeting a specific audience, being able to hide or not able to show the number of views or date published (unlike YouTube) actually helps us.
Read full review I'm not sure what the average user is looking for, but I can imagine a number of scenarios for which the platform offers a very flexible hosting service for a variety of users, with plenty of bells and whistles, for a reasonable costs that can protect content while offering a good interface between the publisher and their viewers.
Read full review Pros Ability to easily output a JSON response for requested video data. This makes it easy to work with Brightcove as partner. The read APIs are very flexible and can the output can be easily customized using cgi args. This provides great customization of the output and sorting and filtering mechanisms to find the videos you're looking for. The ability to add captions to videos is good, especially with the regulations requiring video captioning. DFXP support works great as long as the player is given the exact XML format it is looking for. Read full review Answer the telephone and provide technical support very readily. Stay on the line to make sure your problem is solved. Hosting with user payment ability to be handled by their site or my site. Don't have to have different companies for payment and hosting. Affordable for small business. Ability to organize content in multiple ways. Works well for educational model. Allows my own branding. There branding is fairly transparent. Read full review Cons The code for customizing the video player can be made easier, I think it still uses BEML code. Easily accessible ready made code will help users like me to implement a cool looking player. I would love to implement Brightcove video cloud on most of the projects that I work on and I see we could use it in so many different ways but pricing is not easily available on the website. Again if I could work with someone to price for small, medium and large businesses that would be great. Read full review Niche could add a more comprehensive online tutorial. The Niche Web RTC program is amazing but it would be great if they had an app that would allow mobile devices to also connect even if they dont have chrome It would be great if Niche could add a less comprehensive platform only for healthcare applications Read full review Likelihood to Renew It took quite some time to upload and organize our video library. The amount of time it would require to relocate all this information outweighs any negative aspect I personally have with the experience. They have been pretty good to work with and from speaking with my Brightcove rep, I know some of the issues I have listed are currently being addressed and tested for future releases.
Read full review Because 10 is considered the best rating. Niche Video Media gives good service.
Read full review Usability Very usable! I don't see any major flaws
Read full review Because 10 is the best.
Read full review Support Rating We are notified often of downtime, and I have not heard from a support rep for over a year. It really makes it hard to learn what new things are coming out and how we can take our video to the next level when there is no contact from the team on a regular cadence.
Read full review Immediate response from a knowledgeable rep - not a tier 1 automaton reading a script. I can, and have, reached them at all hours by phone, by chat, or by email. Responses are under 24 hours and frequently less than 1. And stuff gets DONE! I see things I request in almost every monthly release.
Read full review Online Training It was direct and personal, aimed at solving the immediate task at hand while instructing me how the channel as a whole works in the process.
Read full review Implementation Rating No, the support at Niche Video Media was very helpful during set up.
Read full review Alternatives Considered Marketing department favors it because EVERYONE uses YouTube. Overall, YouTube offers decent features and functionality. But Brightcove offers the ability to brand and style players, and control what our users see (and so much more) and YouTube does not. For instance, on YouTube, users are presented with other videos (which could contain competitor videos).
Read full review The access controls of who can view, when one can view, how many times one can view, and from where they can view and also the security, and protecting from download [are better]. The review and approval workflow, editing the videos, blue-pen are all not available in
Vimeo Pro .
Read full review Return on Investment Again, there has been a huge cost savings which significantly improved our ROI There has also been less time spent on learning new technologies and training additional staff on maintaining a video server. Less time spent on the previous two points has allowed me to focus on other areas within the department that needed improvement. Read full review I believe videos for training will be the way of the future. Once the initial cost of producing the videos is accounted for, other than hosting cost all views of the course will be income. I believe creating short marketing videos will attract new customers. Read full review ScreenShots