Orum vs. Salesforce Sales Cloud Lightning Dialer

Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.

• Great AI notes are captured during the call
• presents useful information in preparation for each call
• great historical information available after the fact
• useful integration to other platforms such as Salesforce, Outreach, and LinkedIn

Incentivized

• Their call-pickup detection can be slow.
• They don't have a pretty UI.
• They are missing some notes fields we would like.

Incentivized

Very easy to use and simple to integrate. The process of moving from a trial to paid customer is virtually nothing.

I typed it in a previous question's answer: of my entire tech stack, Matt Godwin is my top CSM by far. Daisy on the Sales side is wonderful, as well.

PhoneBurner is a good dialer as well and might be a better fit for a different use case, but as of my writing this review, they do not have a direct integration with Outreach. They allow a third-party (PieSync) to make certain "if-than" connections, but PhoneBurner didn't make it clear if there was a way to automatically log calls in Outreach. Plus PieSync brings its own monthly cost. Orum is a bit more expensive but well worth it for me.

• You have to really use it cause its pricy
• Understand your lead list you are dialing into
• Price can be a bit on the high side

Incentivized