Oracle CRM On Demand vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 8.0 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Sugar Sell (SugarCRM)
Score 7.6 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Pricing
Oracle CRM On DemandSugar Sell (SugarCRM)
Editions & Modules
No answers on this topic
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
Offerings
Pricing Offerings
Oracle CRM On DemandSugar Sell (SugarCRM)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Oracle CRM On DemandSugar Sell (SugarCRM)
Top Pros
Top Cons
Features
Oracle CRM On DemandSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.9
26 Ratings
15% above category average
Sugar Sell (SugarCRM)
4.8
33 Ratings
46% below category average
Customer data management / contact management8.026 Ratings5.032 Ratings
Workflow management9.025 Ratings6.028 Ratings
Territory management8.025 Ratings6.026 Ratings
Opportunity management8.026 Ratings7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)9.023 Ratings7.029 Ratings
Contract management9.025 Ratings3.026 Ratings
Quote & order management10.024 Ratings4.024 Ratings
Interaction tracking9.025 Ratings3.030 Ratings
Channel / partner relationship management10.024 Ratings2.025 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
9.7
25 Ratings
26% above category average
Sugar Sell (SugarCRM)
2.3
24 Ratings
106% below category average
Case management10.025 Ratings3.024 Ratings
Call center management10.024 Ratings2.019 Ratings
Help desk management9.025 Ratings2.017 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.5
25 Ratings
11% above category average
Sugar Sell (SugarCRM)
5.5
25 Ratings
32% below category average
Lead management8.025 Ratings6.022 Ratings
Email marketing9.023 Ratings5.023 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
9.0
25 Ratings
18% above category average
Sugar Sell (SugarCRM)
3.0
28 Ratings
86% below category average
Task management9.024 Ratings4.026 Ratings
Billing and invoicing management9.023 Ratings3.018 Ratings
Reporting9.024 Ratings2.024 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
9.1
25 Ratings
18% above category average
Sugar Sell (SugarCRM)
3.3
28 Ratings
79% below category average
Forecasting10.025 Ratings3.024 Ratings
Pipeline visualization8.224 Ratings2.025 Ratings
Customizable reports9.025 Ratings5.027 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
8.7
25 Ratings
15% above category average
Sugar Sell (SugarCRM)
5.5
29 Ratings
31% below category average
Custom fields9.025 Ratings6.029 Ratings
Custom objects9.025 Ratings5.026 Ratings
Scripting environment7.821 Ratings6.019 Ratings
API for custom integration9.024 Ratings5.025 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
9.5
26 Ratings
13% above category average
Sugar Sell (SugarCRM)
5.5
27 Ratings
41% below category average
Single sign-on capability10.023 Ratings5.021 Ratings
Role-based user permissions9.026 Ratings6.026 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
9.0
19 Ratings
21% above category average
Sugar Sell (SugarCRM)
3.0
19 Ratings
83% below category average
Social data9.019 Ratings3.019 Ratings
Social engagement9.019 Ratings3.016 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
9.0
23 Ratings
22% above category average
Sugar Sell (SugarCRM)
4.5
19 Ratings
46% below category average
Marketing automation9.023 Ratings5.019 Ratings
Compensation management9.021 Ratings4.013 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
9.0
19 Ratings
20% above category average
Sugar Sell (SugarCRM)
4.0
20 Ratings
59% below category average
Mobile access9.019 Ratings4.020 Ratings
Best Alternatives
Oracle CRM On DemandSugar Sell (SugarCRM)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandSugar Sell (SugarCRM)
Likelihood to Recommend
9.0
(27 ratings)
2.0
(59 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(26 ratings)
Usability
9.0
(2 ratings)
3.0
(10 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(12 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Oracle CRM On DemandSugar Sell (SugarCRM)
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review
SugarCRM
Sugar CRM is a good tool, but it's complex to customize. It often requires expensive 3rd partners to implement more complex scenarios that SugarCRM struggles to support; coming back with explanations was usually time-consuming and unsupported. The back end is overly complex in terms of what it needs to be, with many redundant database tables and columns.
Read full review
Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Oracle
No answers on this topic
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
Oracle
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Oracle
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Oracle
No answers on this topic
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
In-Person Training
Oracle
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Online Training
Oracle
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Read full review
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Alternatives Considered
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Read full review
SugarCRM
SugarCRM is a lot better in many ways then LogicsCRM which I started using when I started as a sales rep at Community Tax. Yet there is still room for a lot of improvements to accommodate a steady workflow. They integration of old CRM files seems to have worked great from Logics to Sugar.
Read full review
Scalability
Oracle
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Return on Investment
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots