In the current lot of hundreds of SIEM solutions out there in the market, ArcSight ESM is fairly less expensive with strong fundamentals in place. The log ingestion, correlation are very well performing and totally worth ROI. However, the tool has lost its way when it comes to staying abreast with current feature curve of SIEM technology and the evolution has not been done by MicroFocus. Search times are high and there is no major plug-in that has been introduced as part of the product life cycle.
I believe that McAfee Enterprise Security Manager is best-suited for anyone in an office setting with a computer containing sensitive information. McAfee Enterprise Security Manager is constantly working to make sure that your device is free from an threats. Our field workers, however, probably wouldn't have a need for McAfee Enterprise Security Manager. They do not use computers for work and have no sensitive information stored in a work-related cloud.
Integration with smart logger and ESM to create rules and easy management of the same.
Easy integration with all end point security management tool(IPS/IDS, Firewall, Anti-Virus) and their consolidated output at a single place to effectively rectifying true and false positives.
Overall, it is a good investment in order for an organization to stay compliant and stay secure from all the wild things happening. It is definitely a cost effective tool with some good features including correlation, log storage, reporting and dashboards. If a customer is looking for advanced set of features, then I would highly not recommend this.
I personally haven't reached the support team, however, the engineers never complained about the Arcsight support team. We had some issues with the tool in the past but every time we reached the support, all issues were resolved in a timely manner.
McAfee Enterprise Security Manager overall is a great tool. It is effective in today's setting, wherein lots of potential threats are lurking. Its operations within the network are seamless. Users won't even notice that a SIEM is working in the background. But in today's trend, most of the businesses is heading towards the migration to cloud, which McAfee should improve its integration with.
Multiple platforms are already supported by Arcsight. Support is good. Scripts can be used to get data from multiple threat intel sources & the same can be used in correlation rules to detect any suspicious activity. Reporting features are good & you can check any backdated information within new clicks.
We selected McAfee Enterprise Security Manager because the pricing is competitive in the industry. It is very reliable. The vendor offers good support in real time. Offers the results that we have been looking for. The ability to get the logs may be of last 2 years in a matter of seconds. The ability to retain logs for a very long time.
Logger helps us to decrease incident response times.
It also decreased our project times with the man/day calculations. Before this solution, it may take up to 10 men/days to do something. After this, it becomes nearly half of the time.