Netomi vs. Zendesk Suite
Netomi vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Netomi | N/A | Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The vendor states the Netomi platform autonomously responds to over 50% of a company’s customer service tickets across email, social… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Netomi | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Netomi | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 8.0 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Netomi | Zendesk Suite | |
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Likelihood to Recommend | Netomi No answers on this topic | Zendesk |
Pros | Netomi No answers on this topic | Zendesk |
Cons | Netomi No answers on this topic | Zendesk |
Likelihood to Renew | Netomi No answers on this topic | Zendesk |
Usability | Netomi No answers on this topic | Zendesk |
Reliability and Availability | Netomi No answers on this topic | Zendesk |
Performance | Netomi No answers on this topic | Zendesk |
Support Rating | Netomi No answers on this topic | Zendesk |
Online Training | Netomi No answers on this topic | Zendesk |
Implementation Rating | Netomi No answers on this topic | Zendesk |
Alternatives Considered | Netomi No answers on this topic | Zendesk |
Return on Investment | Netomi No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |