Likelihood to Recommend Sinch (formerly CLX Communications)
I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting. Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else. So, please DO NOT buy it, consider others.
Read full review For businesses requiring advanced email marketing features like sophisticated automation, in-depth analytics, and extensive customization, VerticalResponse might fall short due to its limited featuresVerticalResponse is ideal for small businesses or freelancers who need a simple, straightforward email marketing tool. Its ease of use and basic features make it suitable for those without extensive technical expertise in email marketing
Read full review Pros Sinch (formerly CLX Communications)
Mailjet is good at "links", it's really easy to link your content and photos to outside links. Mailjet is good at getting emails out in a timely fashion. Mailjet is really cost-effective compared to their competitors for what all you get. Read full review I love the ease of list builder because we often times have a lot of data to import. It would be simply impossible without this tool, considering the amount of customer data we have for any one given email. We really enjoy the ease of use of the HTML wizard as well. It helps even a novice be able to make a beautiful and attention grabbing email. The dashboard is functional and easy to find when you need with a quick search. Read full review Cons Sinch (formerly CLX Communications)
Customer service is not excellent. My email list's integrity was in question. They repeatedly turned off our service questioning my results. Multiple times I went to use the service in need of sending out an email and our service was not working. Read full review The type face is small. Not sure if this is to avoid overwhelming the reader, but I could see this being an issue with vision-impaired people or people who don't see small print well. Sometimes I find it takes multiple clicks to make one simple change. I wish there was a search field at the top of the screen that allowed me to jump directly to a client's entry to update it there. Read full review Likelihood to Renew Sinch (formerly CLX Communications)
Product is easy for both technical and non-technical people to use. A cost effective solution for sending out large number of messages. We can manage unsubscribes by individual accounts, so we can have multiple multiple accounts combined to maximize our buying power on credits. Effective API for sending/receiving data makes tool a valuable asset.
Read full review Usability Sinch (formerly CLX Communications)
I truly love this product. We are moving to an all-in-one system next year and my greatest fear in doing so is how much I will miss this platform. Although we are excited for things ahead, I will always keep Vertical Response in my back pocket incase I don't love the new platform as much
Read full review Reliability and Availability Sinch (formerly CLX Communications)
Never had an issue with uptime
Read full review Performance Sinch (formerly CLX Communications)
No issues
Read full review Support Rating Sinch (formerly CLX Communications)
At Vertical Response the help desk associates are courteous, knowledgeable and helpful. You can tell they enjoy what they do. And clearly, they are well trained because most times, the first point of contact is able to resolve any issue you may have. There have been very few times where an associate has needed to get back to me or escalate me to a supervisor
Read full review Online Training Sinch (formerly CLX Communications)
Basic functions and online help...we used what was needed, at the time, and will continue to explore other online trainings as our functional needs expand
Read full review Implementation Rating Sinch (formerly CLX Communications)
Salesforce integration never worked right. We had to abandon.
Read full review Alternatives Considered Sinch (formerly CLX Communications)
Mailjet was much easier to set up, and much more affordable for us than other solutions we evaluated, such as SendGrid. SendGrid may be better suited for organizations with larger volumes or more technical staff, but for us, Mailjet was a superior solution at this time. We also looked at other competitors, but Mailjet impressed us the most with their ease of use and excellent customer support.
Read full review In addition to using Vertical Response personally I also manage email marketing for clients that already use
Mailchimp ,
Robly and
Constant Contact . While most of these platforms all offer similar features I choose Vertical Response first if the client does not have a platform in place. Typically I am also teaching the client how to use this tool and the Vertical Response visual interface is very easy for me to teach a client how to navigate and create their own campaigns.
Read full review Return on Investment Sinch (formerly CLX Communications)
Changing from active campaign to Mailjet decreased our mail spend by more than 50% in savings. Been able to send so many emails for different campaigns increases our retention with active users who became engaged users. In our case, it is important to be in constant communication with customers. Mailjet needs to be complemented with other tools, such as Zapier, in order to create better implementations. It might cost you for additional software but it is still cheaper than solutions that charge you by the number of users. Read full review We were able to blast out promotions our company was having to customers which created an increase in business. By blasting out any service issues, it keeps our customers informed so that they are not wondering what is going on. Allows us to store unsubscribed emails so that we are not constantly pestering people who do not want to be emailed. Read full review ScreenShots