LiveHelpNow vs. Zendesk Suite
LiveHelpNow vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
LiveHelpNow | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveHelpNow | Zendesk Suite | |
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Top Pros | ||
Top Cons |
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LiveHelpNow | Zendesk Suite | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveHelpNow | Zendesk Suite | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveHelpNow | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (3 ratings) | 8.4 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 8.0 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
LiveHelpNow | Zendesk Suite | |
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Likelihood to Recommend | ![]() LiveHelpNow
| ![]() Zendesk
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Pros | ![]() LiveHelpNow
| ![]() Zendesk
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Cons | ![]() LiveHelpNow
| ![]() Zendesk
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Likelihood to Renew | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Usability | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Reliability and Availability | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Performance | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Support Rating | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Online Training | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Implementation Rating | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Alternatives Considered | ![]() LiveHelpNow No answers on this topic | ![]() Zendesk
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Return on Investment | ![]() LiveHelpNow
| ![]() Zendesk
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ScreenShots | Zendesk Suite Screenshots |