KnowBe4 PhishER/PhishER Plus vs. ServiceNow Security Operations

If you are already using KnowBe4 for Security and awareness training this is a no brainer for a security boost and reduction of alerts to the it department for simulations. If you have a more advance email security platform like Abnormal Security this may not be a good fit, but then the cost is pennies in comparison.

Incentivized

Well suited to monitor all the network resources and create incidents automatically. We can check a complete root cause analysis to see if the problem is with the network or just the software performance.

Incentivized

• Phish Alert Button makes the email reporting process very easy, we just need to install the plug-in to end-user's outlook and then in a few clicks, they can report any email and that will go to the KnowBe4 PhishER inbox for investigation.
• The inbuilt AI feature PhishML of KnowBe4 PhishER helps us to analyze the reported emails very quickly and easily as it already categorizes the emails and provides tags like Clean, Spam, and Threat.
• PhishRIP query is a very good feature to run a query and quarantine the suspicious emails that have reached to the end-users inboxes.
• With the help of PhishFlip, we can convert a real phishing campaign to a simulated phishing test and test our users.
• Third-party tool integration is good as we can add them to take full advantage of applications that can help us to analyze the reported emails more efficiently like VirusTotal.

Incentivized

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• When customizing simulated phishing campaign emails the ability to add a upload a custom image would be helpful.
• Some of the menu options take a bit to get used to - not as intuitive as I'd like. You select a user, then you can choose from a different menu to add them to a group. Once you know, it is not difficult - but not as easy as it should be.

Incentivized

• Integration with other third party applications.

Incentivized

Phish ER has reduced the time my team and I spend on reported emails by over 80%. With the volume of emails reported and a small team this is a must have.

The configuration is a bit complicated, but easy once you get the hang of it. Once configured, it is easy to manage our malicious emails that are reported by our staff.

Incentivized

Support has been easy to get along with and easy to understand.

Incentivized

Work with support or rep for some basic steps, the rest is pretty straight foward.

Incentivized

KnowBe4 PhishER has a lot of features that other companied does not have. Its AI capability, integration with VirusTotal, PhishRIP and PhishFlip features make it totally different from other solutions. Its Phish Alert Button directly installed on users Outlook without affecting them and the reporting technique is very simple, just clicking on the Phish Alert Button and the email will be directly reported to the KnowBe4 PhishER dashboard. KnowBe4 PhishER dashboard is a very good example of centralized dashboard where you can find all things related to that reported email.

Incentivized

• It has greatly increased phishing / security awareness by our staff by having a designated button & process for reporting phishing emails
• It provides greater protection through the ability to delete emails from multiple recipients even if not all of them reported the email
• It saves time for me to have to evaluate whether or not an email reported is a real threat through the ML/AI/VirusTotal scores

Incentivized

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized