Kixie vs. Orum

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

Incentivized

Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.

• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Incentivized

• Great AI notes are captured during the call
• presents useful information in preparation for each call
• great historical information available after the fact
• useful integration to other platforms such as Salesforce, Outreach, and LinkedIn

Incentivized

• "Power Dialer" doesn't work all the time.
• Only records; doesn't give any type of analysis.
• Getting your account set up correctly can be confusing.

Incentivized

• Their call-pickup detection can be slow.
• They don't have a pretty UI.
• They are missing some notes fields we would like.

Incentivized

Very easy to use and simple to integrate. The process of moving from a trial to paid customer is virtually nothing.

I typed it in a previous question's answer: of my entire tech stack, Matt Godwin is my top CSM by far. Daisy on the Sales side is wonderful, as well.

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.

Incentivized

PhoneBurner is a good dialer as well and might be a better fit for a different use case, but as of my writing this review, they do not have a direct integration with Outreach. They allow a third-party (PieSync) to make certain "if-than" connections, but PhoneBurner didn't make it clear if there was a way to automatically log calls in Outreach. Plus PieSync brings its own monthly cost. Orum is a bit more expensive but well worth it for me.

• Negative- the "Power Dialer" doesn't load
• Negative- missed calls because not loading correctly
• Positive- can call anyone with a click of a button

Incentivized

• You have to really use it cause its pricy
• Understand your lead list you are dialing into
• Price can be a bit on the high side

Incentivized