Likelihood to Recommend Tebra Technologies, Inc (Kareo + PatientPop)
In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.
Read full review Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
Read full review Pros Tebra Technologies, Inc (Kareo + PatientPop)
Kareo stays up to date on insurance changes which allow for smooth transitions. Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier. I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up. Read full review Easy launch from the scheduler to all aspects of patient chart Smooth processes from check-in to accounts receivable Individualized support, especially on the RCM side with Account Managers User-friendly interface and excellent email/phone support Ability to customize with the Implementation team On-site training - so very helpful! Read full review Cons Tebra Technologies, Inc (Kareo + PatientPop)
I've spent hours on the phone discussing various issues with regards to data variance between two different source documents within the software. At one point, I could not reconcile the A/R balance on one of the dashboards to the A/R balance pulled from the Excel add-in. Unfortunately, their support teams were not able to help out with this. The Excel add-in falls short in a few key areas. Specifically, they do not provide a simple method of joining data fields from the "charges," "payments," and "transactions" tables. One is left to attempt to join the data sets via VLOOKUP or INDEX(MATCH). At times, we have had issues with the API providing information that would not tie out to figures reported elsewhere within the software. Unfortunately, their support teams were not able to help out with this. Read full review We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package Read full review Likelihood to Renew Tebra Technologies, Inc (Kareo + PatientPop)
We are shopping for a replacement software now.
Read full review Usability Tebra Technologies, Inc (Kareo + PatientPop)
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
Read full review Alternatives Considered Tebra Technologies, Inc (Kareo + PatientPop)
We are much happier with Kareo than Compulink. The software as a service makes it easy to manage claims from multiple locations when I cannot be on site. The reports and all other aspects I have mentioned as distinct to Kareo. We had a very hard time tracking things with Compulink.
Read full review NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
Read full review Return on Investment Tebra Technologies, Inc (Kareo + PatientPop)
Kareo had an overall low return on investment. Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation. The time spent attempting to reconcile the system to itself was rather wasteful. Read full review We love the ease of use, it really creates a smooth process between departments. We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error. The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues. Read full review ScreenShots Qualifacts Insync Screenshots