Likelihood to Recommend We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
Read full review Submittable is great for grant management, grantmaking, and scholarship awards. It's a very useful tool also when there are multiple reviewers and committees involved in the assessment of the application. The table feature is helpful, but to download the information in a usable report is a pain. Overall a very useful tool for funding.
Read full review Pros Gathers information on my clients Gathers and organizes information on my prospects Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time. Educates clients about the benefit of supplementation Educates my prospects Read full review Form-logic: Allows application forms to adjust based on answers to crucial questions (if-then-else) so that all applications don't have to see extended questions that may not apply to them or their situation. Messaging Platform: This platform allows interactions with applicants or internal review teams to be associated with the specific submission, allowing for an easier, complete view of an application being considered and as an audit trail. Good Voting/Polling Management: It makes it easier to record the latest vote/feedback from assigned team members and allows customization of the vote/feedback review as a form. It also summarizes the votes for easy review in a submissions dashboard view. Read full review Cons The price is too high for casual users like myself The automation took some time to figure out (that's understandable) Making the forms look uniform took a lot of time to setup Some parts like the approval emails, notification emails can be confusing Read full review It used to be easier to download submission files from the submissions screen; now, you have to run a report and request a download. Giving access to reviewers could be easier. It would be nice if we could create the email account and password and then give that to the reviewer. Right now, the invites are often junk, spam, or quarantine. Read full review Likelihood to Renew I need this software to run my business, it's built around it.
Read full review We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior
Read full review Usability As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
Read full review Submittable is very user-friendly. As both a application builder and an applicant myself I find the system intuitive and easy. Many pre-populated questions allow a grant administrator to build an application quickly. The start-up time we first joined as a Submittable client was fast, too. Submittable does not take much time for a first-time user to understand.
Read full review Reliability and Availability We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available
Read full review Performance We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame
Read full review Support Rating I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
Read full review I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
Read full review In-Person Training We have been using this for many years but my memory is that we had a human walk us through how to use basic features. We also used the resource library to learn about specific topics or issues as they came up.
Read full review Online Training 10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.
Read full review Implementation Rating the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
Read full review I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
Read full review Alternatives Considered Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using
Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
Read full review Submittable isn't in the same league as these other platforms. It's trying to get there but it's been a rocky road. Neither customer support nor the account people we've dealt with at Submittable seem particularly knowledgeable about how the product actually works for foundations and can't provide detailed recommendations for how to use the product more effectively. The decision to use Submittable was made before I came on board. We are moving to another platform next year, probably SmartSimple.
Read full review Contract Terms and Pricing Model As I said earlier, it is frustrating when new features are introduced and we hear about them on the quarterly check-ins, only to find they come at an additional cost. I think new featured should be grandfathered into existing contracts and then renegotiated.
Read full review Scalability We were happy to use this for many projects, but sometimes it can be hard to filter for a specific applicant and see how many of our projects and grants they have applied to without filtering by project. We're also hoping to have the feature added where reviewers can only see one project at a time if they don't have clearance to view all of the projects
Read full review Professional Services Very professional
Read full review Return on Investment It saved me time. Within minutes I was able to create and share forms to collect demographic data. While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained. I could not easily identify what new information was provided in a resubmission by a respondent. Read full review Time is money! Submittable has eliminated many tasks I used to do manually, thus freeing my time for other work. Decreased support calls and emails from applicants- Our applicants are able to successfully access and apply for our grants. No internal IT support needed to use this platform. That team is able to focus on their larger business projects and needs. Read full review ScreenShots