Intercom vs. Salesforce Einstein Bots
Intercom vs. Salesforce Einstein Bots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
Intercom | Salesforce Einstein Bots | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Salesforce Einstein Bots | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Salesforce Einstein Bots | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Salesforce Einstein Bots | |
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Likelihood to Recommend | 9.1 (266 ratings) | 6.4 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.9 (174 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Salesforce Einstein Bots | |
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Likelihood to Recommend | ![]() Intercom
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Pros | ![]() Intercom
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Cons | ![]() Intercom
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Likelihood to Renew | ![]() Intercom
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Usability | ![]() Intercom
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Reliability and Availability | ![]() Intercom
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Performance | ![]() Intercom
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Support Rating | ![]() Intercom
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Online Training | ![]() Intercom
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Implementation Rating | ![]() Intercom
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Alternatives Considered | ![]() Intercom
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Return on Investment | ![]() Intercom
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ScreenShots | Intercom Screenshots |